departmental functions

Question 1

list the main functions of the human resource department

Answer 1

workforce planning
recruitment and selection
training
health and safety
staff welfare
employment issues
industrial relations
disciplinary and grievance procedures dismissal and redundancy

Question 2

define market-oriented

Answer 2

focusing on consumer needs when developing products

Question 3

what is workforce planning

Answer 3

calculating the number and type of employees required

Question 3

what is redundancy

Answer 3

dismissing employees due to increased labor costs, following strict procedures

Question 4

define contracts of employment

Answer 4

written agreements between employer and employee outlining obligations

Question 5

how does hr handle health and safety

Answer 5

ensures staff are protected with required equipment and follows regulations

Question 6

what is cash flow forecasting

Answer 6

predicting cash inflows and outflows to manage finances effectively

Question 6

list main activities of the finance department

Answer 6

recording transactions
cash flow forecasting and budgets
accounts preparation
managing wages and salaries
credit control

Question 7

what is credit control

Answer 7

ensuring debts are paid and customers pay on time

Question 8

list functions of the marketing department

Answer 8

market research
product planning
pricing
sales promotions
advertising
customer service
public relations
packaging
distribution

Question 9

how does the marketing department use advertising

Answer 9

purchases media space and creates adverts to attract customers

Question 10

define public relations

Answer 10

communication between the company and the public to build a positive image

Question 11

list main activities of the production department

Answer 11

designing products
purchasing raw materials
stock control
maintenance
research and development

Question 12

what is stock control

Answer 12

managing inventory levels and ensuring resources are sufficient

Question 13

how does r&d support the production department

Answer 13

invests in innovation to create new products

Question 14

how does the production department handle maintenance

Answer 14

ensures machinery is cleaned and maintained properly

Question 15

what role does packaging play in marketing

Answer 15

wraps products attractively to differentiate from competitors

Question 16

what is the role of customer service in marketing

Answer 16

ensures high-quality service to build customer loyalty

Question 17

how does the finance department handle wages and salaries

Answer 17

ensures timely payments to all employees

Question 18

how does the hr department manage industrial relations

Answer 18

maintains good relationships with employees and trade unions