communication methods Flashcards
what is face-to-face communication
spoken information exchanged between people who can see each other
list examples of face-to-face communication
interviews, training sessions, and task assignments
what are the advantages of face-to-face communication
it encourages cooperation, saves time, allows immediate feedback, and fosters the generation of new ideas
what are the disadvantages of face-to-face communication
the message isn’t recorded, negative body language can act as a barrier, attention spans may be short, irrelevant information may arise, and the audience size is limited
what is electronic communication
it is a quick, easy, and flexible way to share information globally with large audiences using technology
what are the limitations of electronic communication
it requires technology and is prone to technical issues, such as signal or receiving problems
how can businesses use social media for communication
they can use platforms like twitter and instagram to interact with customers, gather primary data, and understand consumer views
how can the internet support communication
businesses can display services and goods, allow online shopping, advertise jobs, and respond to customer queries via websites
what is the advantage of using email in communication
it allows sharing information, including text and images, quickly and efficiently
what are forms of electronic communication
electronic noticeboards, mobile phones, videoconferencing, and teleconferencing
what is the disadvantage of using email
emails may be overlooked due to high volumes or ignored by recipients
what are memorandums
short, hand-written notes used internally for reminders or instructions
what are the advantages of noticeboards
they are cheap and can reach large audiences
what are the disadvantages of memorandums
they can become untidy, be overlooked, or be subject to abuse
how are letters used in communication
convey clear, formal information to stakeholders and can be kept as a record
