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01フロントで行う主な業務 > Page 13 > Flashcards

Page 13 Flashcards

1
Q

館内

A

(かんない, kannai): Within the facility
で (de): At, in (indicates location)

の (no): Possessive particle

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2
Q

お客様

A

(おきゃくさま, okyakusama): Guest(s)

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3
Q

対応

A

(たいおう, taiou): Response, service
と (to): And

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4
Q

情報提供

A

(じょうほうていきょう, jouhou teikyou): Information provision

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5
Q

館内でのお客様対応と情報提供

A

Translation: Guest services and information provision within the facility

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6
Q

チェックイン

A

(check-in): Check-in

された (sareta): Passive form of “to do” (indicating “checked in”)

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7
Q

に対して

A

(にたいして, ni taishite): Toward, for

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8
Q

も

A

(mo): Also

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9
Q

館内

A

(かんない, kannai): Within the facility

で (de): At, in

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10
Q

快適に

A

(かいてきに, kaiteki ni): Comfortably

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11
Q

お過ごしいただける

A

(おすごしいただける, osugoshi itadakeru): To be able to spend time (honorific)

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12
Q

よう

A

(you): So that

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13
Q

チェックインされたお客様に対しても、お客様に館内で快適にお過ごしいただけるよう、

A

Translation: Even for guests who have checked in, so that they can spend time comfortably within the facility

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14
Q

フロント

A

(furonto): Front desk

では (de wa): At

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15
Q

さまざまな

A

(samazamana): Various

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16
Q

お客様対応

A

(おきゃくさまたいおう, okyakusama taiou): Guest services

を (wo): Object marker

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17
Q

行う

A

(おこなう, okonau): To carry out, perform

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18
Q

必要

A

(ひつよう, hitsuyou): Necessity

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19
Q

があります

A

(ga arimasu): There is/are

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20
Q

フロントではさまざまなお客様対応を行う必要があります。

A

Translation: It is necessary for the front desk to handle various guest services.

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21
Q

滞在中

A

(たいざいちゅう, taizaichuu): During their stay

に (ni): At, during
は (wa): Topic marker

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22
Q

館内

A

(かんない, kannai): Within the facility

の (no): Possessive particle
こと (koto): Matter(s), things
は (wa): Topic marker

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23
Q

もちろん

A

(mochiron): Of course

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24
Q

近く

A

(ちかく, chikaku): Nearby
の (no): Possessive particle

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25
お店
(おみせ, omise): Shop(s) など (nado): Etc.
26
館外
(かんがい, kangai): Outside the facility の (no): Possessive particle こと (koto): Matter(s)
27
について
(ni tsuite): Regarding, about
28
も
(mo): Also
29
フロント
(furonto): Front desk に (ni): At, to
30
問い合わせ
(といあわせ, toiawase): Inquiry が (ga): Subject marker
31
入る
(はいる, hairu): To come in こと (koto): Thing(s) も (mo): Also
32
多く
(おおく, ooku): Many あります (arimasu): There is/are
33
お客様の滞在中には、館内のことはもちろん、近くのお店など館外のことについてもフロントに問い合わせが入ることも多くありますので、
Translation: During their stay, inquiries at the front desk often include not only matters within the facility but also information about nearby shops and other external matters.
34
お客様
(おきゃくさま, okyakusama): Guest(s) から (kara): From の (no): Possessive particle
35
リクエスト
(rikuesuto): Request(s) に (ni): To
36
対応
(たいおう, taiou): Response, handling
37
できる
(dekiru): Can, able to
38
ように
(you ni): So that
39
幅広い
(はばひろい, habahiroi): Broad, wide-ranging
40
知識
(ちしき, chishiki): Knowledge を (wo): Object marker
41
身につける
(みにつける, minitsukeru): To acquire
42
ておく
(te oku): To do in advance こと (koto): Thing(s), act が (ga): Subject marker
43
重要
(じゅうよう, juuyou): Important
44
お客様からのリクエストに対応できるように、幅広い知識を身につけておくことが重要です。
Translation: It is important to acquire broad knowledge to respond to guests' requests.
45
また
(mata): Additionally
46
お部屋
(おへや, oheya): Room(s) や (ya): And
47
館内
(かんない, kannai): Within the facility の (no): Possessive particle
48
設備
(せつび, setsubi): Equipment, facilities の (no): Possessive particle
49
準備
(じゅんび, junbi): Preparation が (ga): Subject marker
50
できている
(dekite iru): To be ready か (ka): Question marker
51
きちんと
(kichinto): Properly
52
正しい
(ただしい, tadashii): Correct
53
場所
(ばしょ, basho): Place に (ni): At, in
54
スタッフ
(sutaffu): Staff が (ga): Subject marker
55
配置されている
(はいちされている, haichi sarete iru): To be positioned か (ka): Question marker など (nado): Etc. の (no): Possessive particle
56
情報
(じょうほう, jouhou): Information を (wo): Object marker
57
知っておく
(しっておく, shitte oku): To know in advance
58
ため
(tame): For the purpose of に (ni): In order to
59
また、お部屋や館内の設備の準備ができているか、きちんと正しい場所にスタッフが配置されているかなどの情報を知っておくためには、
Translation: Additionally, to know whether rooms and facilities are properly prepared or whether staff are correctly positioned in the right places,
60
以外
(いがい, igai): Other than
61
部門
(ぶもん, bumon): Department(s)
62
どのような
(donoyouna): What kind of
63
作業
(さぎょう, sagyou): Task(s), work
64
している
(shite iru): Is doing
65
正しく
(ただしく, tadashiku): Correctly
66
理解する
(りかいする, rikai suru): To understand
67
ておく
(te oku): To do in advance
68
必要
(ひつよう, hitsuyou): Necessity
69
フロント以外の部門がどのような作業をしているかを正しく理解しておく必要もあります。
Translation: It is essential to accurately understand the tasks being performed by departments other than the front desk.
70
A. 館内で行う電話対応
Breakdown: 館内 (かんない, kannai): Within the facility で (de): At, in (location indicator) 行う (おこなう, okonau): To carry out, to conduct 電話対応 (でんわたいおう, denwa taiou): Telephone correspondence, handling calls Translation: Telephone Correspondence Conducted Within the Facility
71
B. フロントが把握しておくべきほかの業務
Breakdown: フロント (furonto): Front desk が (ga): Subject marker 把握する (はあくする, haaku suru): To grasp, understand, be aware of しておく (shite oku): To do in advance べき (beki): Should, must ほかの (hoka no): Other 業務 (ぎょうむ, gyoumu): Tasks, duties Translation: Other Duties the Front Desk Should Be Aware Of
72
C. 客室での対応
Breakdown: 客室 (きゃくしつ, kyakushitsu): Guest room で (de): At, in の (no): Possessive particle 対応 (たいおう, taiou): Response, handling Translation: Handling Tasks in Guest Rooms

01フロントで行う主な業務 (18 decks)

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