Page 10

Question 1

チェックイン業務

Answer 1

Romaji: Chekku-in gyōmu
English: Check-in operations

Question 2

お客様

Answer 2

(okyakusama) - Customer, guest (polite)

Question 3

宿泊施設

Answer 3

(shukuhaku shisetsu) - Accommodation facility

Question 4

到着

Answer 4

(tōchaku) - Arrival

Question 5

際に

Answer 5

(sai ni) - At the time of, upon

Question 6

フロント

Answer 6

(furonto) - Front desk

Question 7

受付

Answer 7

(uketsuke) - Reception, check-in process

Question 8

受付

Answer 8

(uketsuke) - Reception, check-in process

Question 9

業務

Answer 9

(gyōmu) - Business, operations, work tasks

Question 10

予約内容

Answer 10

(yoyaku naiyō) - Reservation details

Question 11

確認

Answer 11

(kakunin) - Confirmation, verification

Question 12

ご宿泊

Answer 12

(go-shukuhaku) - Your stay (polite)

Question 13

手続き

Answer 13

(tetsuzuki) - Procedure, process

Question 14

ルームキー

Answer 14

(rūmu kī) - Room key

Question 15

お渡し

Answer 15

(o-watashi) - Handing over (polite)

Question 16

館内

Answer 16

(kan’nai) - Inside the building

Question 17

設備

Answer 17

(setsubi) - Equipment, facilities

Question 18

説明

Answer 18

(setsumei) - Explanation

Question 19

など

Answer 19

(nado) - Etc., and so on

Question 20

安心して

Answer 20

(anshin shite) - Comfortably, with peace of mind

Question 21

ご案内

Answer 21

(go-annai) - Guidance, assistance (polite)

Question 22

ご案内

Answer 22

(go-annai) - Guidance, assistance (polite)

Question 23

身だしなみ

Answer 23

(midashinami) - Personal appearance, grooming

Question 24

姿勢

Answer 24

(shisei) - Posture, attitude

Question 25

言葉遣い

Answer 25

(kotobazukai) - Language use, choice of words, way of speaking

Question 26

予約内容

Answer 26

(yoyaku naiyō) - Reservation details

Question 27

確認

Answer 27

(kakunin) - Confirmation, verification

Question 28

確認

Answer 28

(kakunin) - Confirmation, verification

Question 29

ルームキー

Answer 29

(rūmu kī) - Room key

Question 30

お渡し

Answer 30

(o-watashi) - Handing over (polite)

Question 31

お渡し

Answer 31

(o-watashi) - Handing over (polite)

Question 32

館内

Answer 32

(kan'nai) - Inside the building, the facility

Question 33

設備

Answer 33

(setsubi) - Equipment, facilities

Question 34

説明

Answer 34

(setsumei) - Explanation

Question 35

説明

Answer 35

(setsumei) - Explanation

Question 36

チェックイン業務は、お客様が宿泊施設に到着した際に、フロントでお客様の受付をする業務のことで、

Answer 36

Check-in operations involve tasks at the front desk when customers arrive at an accommodation facility.

Question 37

予約内容を確認し、ご宿泊の手続き、ルームキーのお渡し、館内・設備の説明などをして、

Answer 37

These include confirming reservation details, assisting with stay procedures, handing over room keys, and explaining facilities.

Question 38

お客様に安心してご宿泊していただけるようにご案内をする業務です。

Answer 38

The aim is to guide customers to ensure they have a comfortable stay with peace of mind.