Page 09

Question 1

予約

Answer 1

(yoyaku) - Reservation, booking

Question 2

キャンセル

Answer 2

(kyanseru) - Cancel, cancellation (loanword from English)

Question 3

調整

Answer 3

(chōsei) - Adjustment, coordination

Question 4

お客様

Answer 4

(okyakusama) - Customer, guest (polite)

Question 5

宿泊予約

Answer 5

(shukuhaku yoyaku) - Accommodation reservation

Question 6

キャンセル

Answer 6

(kyanseru) - Cancellation

Question 7

される

Answer 7

(sareru) - To be done (passive or honorific form)

Question 8

場合

Answer 8

(baai) - Case, situation

Question 9

宿泊施設

Answer 9

(shukuhaku shisetsu) - Accommodation facility

Question 10

定める

Answer 10

(sadameru) - To establish, set

Question 11

キャンセルポリシー

Answer 11

(kyanseru porishī) - Cancellation policy

Question 12

にしたがって

Answer 12

(ni shitagatte) - In accordance with, according to

Question 13

キャンセル料

Answer 13

(kyanseru ryō) - Cancellation fee

Question 14

お支払い

Answer 14

(oshiharai) - Payment (polite)

Question 15

いただく

Answer 15

(itadaku) - To receive, to do (humble form)

Question 16

必要

Answer 16

(hitsuyō) - Necessity

Question 17

あります

Answer 17

(arimasu) - To exist, to have (polite)

Question 18

その他

Answer 18

(sonohoka) - Additionally, other

Question 19

電話

Answer 19

(denwa) - Phone

Question 20

メール

Answer 20

(mēru) - Email

Question 21

メール

Answer 21

(mēru) - Email

Question 22

ウェブサイト

Answer 22

(uebusaito) - Website

Question 23

など

Answer 23

(nado) - Etc., and so on

Question 24

通じて

Answer 24

(tsūjite) - Through, via

Question 25

様々

Answer 25

(samazama) - Various

Question 26

お問合せ

Answer 26

(o-toiawase) - Inquiry (polite)

Question 27

予約内容

Answer 27

(yoyaku naiyō) - Reservation details

Question 28

調整

Answer 28

(chōsei) - Adjustment

Question 29

宿泊後

Answer 29

(shukuhaku-go) - After the stay

Question 30

忘れ物

Answer 30

(wasuremono) - Forgotten item

Question 31

いずれの場合でも

Answer 31

(izure no baai demo) - In any case

Question 32

宿泊日

Answer 32

(shukuhaku-bi) - Accommodation date

Question 33

予約者名

Answer 33

(yoyakusha-mei) - Name of the reserver

Question 34

必ず

Answer 34

(kanarazu) - Without fail, always

Question 35

確認

Answer 35

(kakunin) - Confirmation

Question 36

どの

Answer 36

(dono) - Which

Question 37

しっかり

Answer 37

(shikkari) - Firmly, thoroughly

Question 38

特定

Answer 38

(tokutei) - Identification

Question 39

対応

Answer 39

(taiō) - Response, handling

Question 40

する

Answer 40

(suru) - To do

Question 41

ようにする

Answer 41

(yō ni suru) - To make sure, to ensure

Question 42

お客様が宿泊予約をキャンセルされる場合は、宿泊施設が定めるキャンセルポリシーにしたがって、キャンセル料をお支払いいただく必要があります。

Answer 42

If a customer cancels their accommodation reservation, they must pay the cancellation fee as per the policy.

Question 43

その他、電話、メール、ウェブサイトなどを通じて様々なお問合せがあります。

Answer 43

There are various inquiries through phone, email, and website.

Question 44

予約内容の調整、宿泊後の忘れ物の問い合わせなど、いずれの場合でも、宿泊日と予約者名を必ず確認し、どのお客様からの問い合わせなのかなどをしっかりと特定をして対応するようにします。

Answer 44

These include adjustments to reservations, inquiries about forgotten items, etc. Always confirm the stay date and reserver’s name and ensure accurate identification before responding.