Page 11

Question 1

身だしなみ

Answer 1

(midashinami) - Personal appearance, grooming

Question 2

姿勢

Answer 2

(shisei) - Posture, attitude

Question 3

言葉遣い

Answer 3

(kotobazukai) - Language use, choice of words, way of speaking

Question 4

チェックイン

Answer 4

(chekku-in) - Check-in

Question 5

お客様

Answer 5

(okyakusama) - Customer, guest (polite)

Question 6

宿泊施設

Answer 6

(shukuhaku shisetsu) - Accommodation facility

Question 7

入って

Answer 7

(haitte) - Entering

Question 8

はじめて

Answer 8

(hajimete) - First time

Question 9

体験

Answer 9

(taiken) - Experience

Question 10

対応

Answer 10

(taiō) - Interaction, response, handling

Question 11

そのため

Answer 11

(sono tame) - Therefore, for that reason

Question 12

良いイメージ

Answer 12

(yoi imeeji) - Good impression

Question 13

与えられる

Answer 13

(ataerareru) - Can give, be able to give

Question 14

清潔感

Answer 14

(seiketsukan) - Sense of cleanliness, neatness

Question 15

正しい

Answer 15

(tadashii) - Correct, proper

Question 16

丁寧な

Answer 16

(teinei na) - Polite, courteous

Question 17

重要

Answer 17

(jūyō) - Important

Question 18

チェックインはお客様が宿泊施設に入ってはじめて体験する対応となります。

Answer 18

Check-in is the first interaction customers experience when entering an accommodation facility.

Question 19

そのため、お客様に良いイメージを与えられるように、清潔感がある身だしなみ、正しい姿勢、丁寧な言葉づかい、で対応することが重要です。

Answer 19

Therefore, to give customers a good impression, it is important to ensure neat personal appearance, proper posture, and polite language when interacting with them.

Question 20

予約内容

Answer 20

(yoyaku naiyō) - Reservation details

Question 21

確認

Answer 21

(kakunin) - Confirmation, verification

Question 22

チェックイン

Answer 22

(chekku-in) - Check-in

Question 23

際

Answer 23

(sai) - Time, occasion

Question 24

お客様

Answer 24

(okyakusama) - Customer, guest (polite)

Question 25

予約の有無

Answer 25

(yoyaku no umu) - Existence of a reservation (whether or not a reservation exists)

Question 26

間違いなく

Answer 26

(machigai naku) - Without error, accurately

Question 27

予約が取れている

Answer 27

(yoyaku ga torete iru) - Reservation has been made (successfully)

Question 28

必要

Answer 28

(hitsuyō) - Necessary

Question 29

主なもの

Answer 29

(omona mono) - Main items, key points

Question 30

宿泊予約

Answer 30

(shukuhaku yoyaku) - Accommodation reservation

Question 31

有無

Answer 31

(umu) - Presence or absence

Question 32

氏名

Answer 32

(shimei) - Full name

Question 33

ご予約

Answer 33

(go-yoyaku) - Reservation (polite)

Question 34

プラン

Answer 34

(puran) - Plan, package

Question 35

人数

Answer 35

(ninzū) - Number of people

Question 36

など

Answer 36

(nado) - Etc., and so on

Question 37

チェックインの際には、お客様に予約の有無(間違いなく予約が取れているか)と予約内容を確認する必要があります。

Answer 37

At the time of check-in, it is necessary to confirm with the customer whether the reservation exists (accurately ensuring it has been made) and its details.

Question 38

確認する予約内容の主なものとして、宿泊予約の有無、お客様の氏名、ご予約のプラン、ご予約人数などがあります。

Answer 38

The main items to confirm include whether there is a reservation, the customer's name, the reservation plan, and the number of people.

Question 39

また

Answer 39

(mata) - Additionally, also

Question 40

日本人以外

Answer 40

(Nihonjin igai) - Non-Japanese

Question 41

日本人

Answer 41

(Nihonjin) - Japanese person

Question 42

以外

Answer 42

(igai) - Other than, except

Question 43

外国人

Answer 43

(gaikokujin) - Foreigner

Question 44

お客様

Answer 44

(okyakusama) - Customer, guest (polite)

Question 45

宿泊施設

Answer 45

(shukuhaku shisetsu) - Accommodation facility

Question 46

泊まる

Answer 46

(tomaru) - To stay (overnight)

Question 47

場合

Answer 47

(baai) - Case, situation

Question 48

パスポート

Answer 48

(pasupōto) - Passport

Question 49

コピー

Answer 49

(kopī) - Copy

Question 50

保管する

Answer 50

(hokan suru) - To store, keep

Question 51

法律

Answer 51

(hōritsu) - Law

Question 52

定める

Answer 52

(sadameru) - To establish, set

Question 53

忘れないように

Answer 53

(wasurenai yō ni) - So as not to forget

Question 54

提示

Answer 54

(teiji) - Presentation, showing

Question 55

いただく

Answer 55

(itadaku) - To receive, to do (humble form)

Question 56

気を付ける

Answer 56

(ki o tsukeru) - To be careful, to pay attention

Question 57

必要

Answer 57

(hitsuyō) - Necessary

Question 58

また、日本人以外の外国人のお客様が日本の宿泊施設に泊まる場合は、

Answer 58

Additionally, when foreign customers (non-Japanese) stay at accommodation facilities in Japan,

Question 59

パスポートのコピーをとって保管することが日本の法律で定められているので、

Answer 59

it is required by Japanese law to make a copy of their passport and keep it on record,

Question 60

忘れないようにお客様に提示していただくよう気を付ける必要があります。

Answer 60

care must be taken to ensure the customer is asked to present their passport without fail.

Question 61

忘れないようにお客様に提示していただくよう気を付ける必要があります。

Answer 61

care must be taken to ensure the customer is asked to present their passport without fail.