Overall Knowledge Flashcards
How much is the Fit Over 50 Program?
£87
How much is the 21 Day Shred?
£67
What do you do if your Ipad fails?
Use your IPhone & don’t let the client know there has been a problem
How much is the 30 Day Body Transformation?
£87
What should you have visible to triallists at their first assessment?
Only your ipad, program sheet, nutrition sheet…And nothing else
If your have a question about your role…What do you do?
Check the operations manual…And if it isn’t there post in the assessor message group
What is the web url for all Par Q’s and membership agreements etc?
www.waiverking.com/linkpage/dvccforms
What length of time do you schedule a “half way conversion” for on pipedrive?
1 hour
What length of time do you schedule a session for on pipedrive?
30 minutes
When you have completed a client membership form for a triallist and they have left DVCC, what do you do?
Alter the program cost on their deal on pipedrive and click “won”
Where do I find a client’s “Par Q” on their mindbody profile
All client’s documents are stored on their web (desktop) version of Mindbody under “documents”
How much is the 15 day Jumpstart?
£47
If a client is doing a 30 day trial. When is their “official” half way point (the point they HAVE to have had a joining conversation)?
15 days since (and including) their first session
When do you know when a client is due for their half way conversion?
Their “deal” will get moved into the “half way conversion” list on pipedrive
How much does 12 month of 12 semi pt sessions cost?
£347/month
How much does month to month 8 Semi PT cost?
£347/month
After a client has had their assessment what do you schedule for them on Pipedrive?
Their first session and their first session followup call
How much is 12 sessions of team training for a 12 month agreement?
£147
If you don’t know something and are with a trialist, what do you not do?
Let the trialist know
What is the maximum a client can pause a 12 month agreement?
You can only pause for injury and illness with a letter from a Dr
If someone wants to book their partner for an assessment and then they want to do a session the same day, what do you say?
Unfortunately you can’t do an assessment and session on the same day as we need to speak with the training team after your assessment. You can book for as soon as the next day though
If a triallist wants to book an assessment with you via the phone and not using the automatic online payment method and booking system what do you say?
Because our online payment method kicks off a lot of automations we always need you to buy the trial online using that, and then the automatic email and text will allow you to use our online booking system schedule your assessment.
How much is 12 sessions of 1:1 training on a 12 month commitment?
£897/Month
If a client wants to “stop training” what do you say to them?
Thats a shame, why do you want to stop?
If you can’t asssist them say “we don’t handle any contracts. If you check out www.TheDVCC.com/Clients it will explain what you need to do”
How much is 5 sessions of 1:1 training on a 12 month commitment
£497/month
What do clients who do 5 sessions of 1:1 training also get included in their program?
Access to semi private training and also team training
What do all the 3 semi private programs give the client access to?
Team training
What are the 3 twelve month semi private program options?
£347 - 12 semi private sessions
£297 - 8 semi private sessions
£247 - 5 semi private sessions
What are the cameras in your office for?
To allow us to coach you on improving your sales. Not to catch you out.
What are the cameras in your office NOT for?
To catch you out. They are to allow the coaching of you
If you have a question where do you check first?
The Team Knowledge base
What are the 3 things you do as soon you start your shift. Or before.
Check your gym’s Trello passover
Check mindbody and compare it to your planned pipedrive day (alter as necessary)
Post your stats into the assessor workplace group
Join the sales conference call
How much is month to month 12 1:1 sessions/Month
£1077/month
What does “30 days notice” mean? If I have handed my notice in on the 1st January, and my payments normally happen on the 5th of each month. Will I make another payment?
Yes. 30 days notice means that if you hand your notice in and there is a payment due in the next 30 days it runs as normal, and you can train up until 30 days from that debit date
How much is month month 8 Team Training
£117/Month
Do you get bonused on month to month sales?
No
Why are 12 month programs much better?
They allow the client to make real changes to their health and fitness
How much is month month 12 Semi PT
£417/Month
If a client wants to buy “just one more month” can they?
Yes they can, BUT they need to email info@TheDVCC.com that day to “hand their notice in”. They can’t tell you verbally
What are you authorised to do?
Bring money in
What do you do if a client wants to “downgrade”?
Ah you can check what your contract allows for by going to www.TheDVCC.com/Clients as Harlands handle all contracts
If a prospects wants to come in and “look around” what do you say?
Sure, lets book in a time. When can you do?
If you have a prospect who is in “to see if the DVCC is right for them”, pre having bought a trial. What do you need to get them to do when they visit
Buy a trial from www.TheDVCC.com/Trials on the desktop computer with you
If a triallist wants to buy a training program on their first session do you allow it?
No. You say. Great well lets get your first few sessions out of the way and then we can sort that
What is the workout part of the assessment called?
The Fucntional Movement Screen
If you have an X trial or X client returing for an assessment what do you need to do to reactivate their account?
On the mindbody website, search for them - Click “profile” then activate.
Then use “Have an account” when registering their Par Q
What type of training should Fit Over 50 clients do?
In 99% of cases they would only do semi private training
Why are you directing triallists to do a certain number of sessions?
For their benefit. NOT because they are on a trial. It is for their personal results.
What do you say if a triallist says they were very sore?
Ah you will never be this sore again, and infact in a few months you will probably be asking us why don’t I get sore anymore I miss it!!
What do you do when you have done the 1st session followup call?
Move the clients “deal” to “currently training”
When should a triallist be booked for, for their first session?
At a session within your normal shifts
What should the triallist first session do for them?
Make them feel cared for and to make sure that they are introduced to all training team and that you are doing what you said you would do in the assessment…Looking after them
What do we need the triallist to feel?
It makes them feel comfortable and that DVCC is completely different than any other fitness experience
What do you do with them?
Introduce them to the other training team, and other clients.
How should they feel about their first training session?
Great
If you don’t see the triallist at their first session, what should you do?
If you don’t get to speak with the triallist at their session due to being in an assessment, you text them within 15 minutes of their session finishing.
What is the clients “first session” booked as on Pipedrive
1st Session
Describe what you do at the triallists first session?
Welcome the triallist to their first session
Show them around in exactly the same manner as at their assessment
Introduce them to the trainer and say “I have spoken with….about your training history…He/She knows all about your…..” Or any other specific information to make them feel like we know all about their considerations.
Introduce them to any other clients in their session.
Work hard to have the older clients to help them and integrate them.
Ask the triallist if they have any questions from the assessment.
Describe what you should do with the triallist after their session has finished?
You are there to congratulate the triallist and make them feel they have achieved something by doing their first session.
You remind them even if they are sore to still attend their next session.
You ask them if they have any questions from your assessment.
If a client has been ill, can you extend their trial?
Yes you can, if you feel you will be able to help them
Do you have to have the clients debit/credit card details to sign them to a contract?
No. You do NOT need the clients credit or debit card to sign them up to a DVCC contract.
Are triallists “sold”?
No, they are enrolled into the right program for them to achieve their goals
