Assessment - Step 6 - Administration Flashcards

1
Q

What should the client be shown in this section?

A

The booking app, added to The DVCC facebook, and had their photo taken for mindbody

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2
Q

What app should the trialist have added to their phone?

A

The mindbody booking app

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3
Q

How many sessions should they be booked for?

A

4

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4
Q

What type of training sessions should they be booked in for?

A

Triallist will do the combination of only semi private, only team or a combination of both dependant on their functional movement screen results.

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5
Q

If you can’t download the app for them, what should you show them?

A

How to book on the web portal at www.TheDVCC.com/Clients.

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6
Q

How much does the mindbody app cost?

A

It is free

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7
Q

How do you make it so the triallist can book their sessions?

A

Retail trialist on Mindbody by doing the following:

Go to Mindbody Express on ipad 
Find trialist 
Under "profile" click "Buy"
Choose appropriate trial product
Add to cart 
Click complimentary and don't send receipt
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8
Q

What profile do you add them to on facebook?

A

MarkandSteve Gray

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9
Q

How do you log in to the correct facebook account?

A

Using 1password

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10
Q

What facebook groups should they be added to?

A

Trialist must be added to their DVCC facebook group and the overall Team DVCC facebook group

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11
Q

What is the script you use at the beginning of this section?

A

Right lets get you some sessions booked in.

Do you have your mobile and we can download the booking app.

Its great as its super flexible and allows you to book, reschedule and cancel sessions all within the app.

So if you could go onto your app store (Google play if Android) and download the app called MINDBODY.

HELP THEM DOWNLOAD APP

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12
Q

What do you say and do whilst the app is downloading?

A

Whilst its downloading I’m just going to make it so that you can book sessions

RETAIL TRIALIST ON MINDBODY EXPRESS FOR APPROPRIATE TRIAL

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13
Q

When the triallist has downloaded the mindbody app what do you do?

A

Book their training sessions

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14
Q

What do you say after booking their sessions?

A

If you always try and make sure you book a few weeks ahead like you would any other appointment.

Ok great now we need to add you to our private facebook group where we put lots of tips and home workouts and also you can see when the next social events are coming up like coffee mornings and Smoothie evenings.

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15
Q

How do you add the client to The DVCC facebook groups?

A

By accepting their friend request to “Markandsteve gray”

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16
Q

What is the last thing you do?

A

Take a photo of them for their mindbody profile

17
Q

What is the last paragraph of the script?

A

Now may I please take a photo so that all of the team know your name to welcome you.

TAKE PHOTO OF TRIALIST INTO THEIR MINDBODY PROFILE

18
Q

How long does this section take?

A

5 minutes

19
Q

When should a triallist be booked for, for their first session?

A

Book their first session within your normal shifts