NUR 102 Exam 1, Week 3: Terms Flashcards
Aggressive Behavior
Standing up for one’s rights in a negative manner that violates the rights of others.
Assertive Behavior
Ability to stand up for oneself and others using open, honest, and direct communication.
Body Language
Non-verbal communication.
Channel
Denote the medium selected to convey the message; the channel may target any of the receiver’s senses.
Cliché
Stereotyped, trite, or pat answer.
CUS (Communication Tool)
Tool to assist in effective communication related to patient safety concerns; the acronym CUS stands for I’m Concerned, I’m Uncomfortable, This is unSafe (or this is a Safety issue).
Empathy
- Objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels, putting oneself in another person’s circumstances and imagining what it would be like to share that person’s feelings;
- Intellectually identifying with the way another person feels
Feedback
Verbal and non-verbal evidence that the message is received and understood.
Group Dynamics
Study of a group’s characteristics and ways of functioning.
Helping Relationship
Interaction that sets the climate of movement of the participants toward common goals.
Horizontal Violence
Anger and aggressive behavior between nurses or nurse-to-nurse hostility.
Incivility
Rude, intimidating, and undesirable behavior directed at another person.
Interpersonal Communication
Communication that occurs between two or more people with a goal to exchange messages.
Intrapersonal Communication
Communication techniques or self-talk to enhance positive interaction with the patient and family.
Organizational Communication
Process of communication that involves individuals and groups to achieve established goals.
Rapport
Feeling of mutual trust experienced by people in a satisfactory relationship.
Semantics
Study of the meaning of words.
Small-Group Communication
Communication that occurs when two or more nurses interact with two or more individuals, allowing the members to achieve a goal through communication.
Bedside Report
Standardized, streamlined shift report system at the bedside; helps ensure the safe handoff of care between nurses by involving the patient and family.
Change-of-Shift Report
Communication method used by nurses who are completing care for a patient to transmit patient information to nurses who are about to assume responsibility for continuing care; may be exchanged verbally in a meeting or audiotaped.
Charting By Exception (CBE)
Shorthand method for documenting patient data that are based on well-defined standards of practice; only exceptions to these standards are documented in narrative notes.
Confer
To consult with someone to exchange ideas or to seek information, advice, or instructions.
Consultation
Process in which two or more individuals with varying degrees of experience and expertise deliberate about a problem and its solution.
Critical/Collaborative Pathway
Case management plan that is a detailed, standardized plan of care developed for a patient population with a designated diagnosis or procedure; it includes expected outcomes, a list of interventions to be performed, and the sequence and timing of those interventions.
Discharge Summary
Description of where the patient stands in relation to problems identified in the record at discharge; documents any special teaching or counseling the patient received, including referrals.
Flow Sheet
Graphic record of abbreviated aspects of the patient’s condition (e.g., vital signs, routine aspects of care).
Focus Charting
Documentation system that replaces the problem list with a focus column that incorporates many aspects of a patient and patient care; the focus may be a patient strength or a problem or need; the narrative portion of focus charting uses the data (D), action (A), response (R) format.
Graphic Record
Form used to record specific patient variables.
Handoff
Nurse’s report to another nurse or health care provider about a patient’s status and progress.
Health information Exchange (HIE)
Electronic system that allows physicians, nurses, pharmacists, other health care providers, and patients to appropriately access and securely share a patient’s vital medical information.
Incident Report
Report of any event that is not consistent with the routine operation of the health care facility that results in or has the potential to result in harm to a patient, employee, or visitor.
