Normann, 2001 CH. 17 - Capabilities for Achiving the Critical Outcomes - quite ok "deck"

Question 1

Which three different ways of learning does Normann talk about?

Answer 1

• Single-loop learning
• Double-loop learning, and,
• Knowing how to know

Question 2

There are five capabilities for Achieving the Critical Outcomes, name them

Answer 2

• Social: interaction capabilities
• Cognitive: framing capabilites
• Design: Artefaction capabilites
• Spatial: Ecological interfacing capabilites
• Power Political: Leadeship capabilites

Question 3

There are three different leadership styles if the social domain

Answer 3

1. Management by fear or, a framework and norms that is understood by everyone. “effective operations” = model 1 behaviour.
2. Model 2: seeking valid information, free and informed choices, and internal commitment to actions strategies taken as three governing variables.
   
   1. If management does not show, or allow themselves, to show vulnerability they will look themselves into model 1. black boxes will remain non-transparent. To invite free and informal discussion one must, in order to make oneself vulnerable. Goes against the myths of the rational, macho manager so popular in business circles.
3. Emancipators= liberators of what is already there. Not only tolerant of the deviant but strongly advocating an entrepreneurially behaviour.

Question 4

Explain the cognitive: framing capabilities

Answer 4

1. A company needs a clear understanding of their business idea.
2. Need to be able to look into the future, by upframing and time framing and to respect the non-conscious.
3. We need to meta-communicate. To be able to talk about what different words mean to us.

Question 5

Explain the Design Domain

Answer 5

Artefacts are humanly designed objectivities. It is a man-made code. Organisation structure and systems are artefacts. They express knowledge about strategy and processes that has accumulated. Physical objects, architecture, can be artefacts as well. Technology and tools can become important value-laden symbols. Corporate symbols and signs

Question 6

Artefacts have three outcomes:

Answer 6

Artefacts three outcomes:

1. Remind us, reinforce us, and focus on what already is. Great individuals who invented the business and books is example.
2. Transitional artefacts: consultants, new theory,
3. Have a diverse executive role constellation

Question 7

Explain the spatial domain

Answer 7

To be one of the best you have to compete within the most demanding environments. Choose customers that can serve as “learning stages’ and not only economic returns.

1. We need to have effective sensory and signal systems.
2. We need to interact with unknown parts of the environment.
   
   1. We most love our invaders, and learn from them. Since they have studies us and they can serve as a mirror image of our own weaknesses.
   2. We must do as in chapter 6.
3. We must navigate at the edge. We most interact and question the borderlines. We must ensure that the intellectual realm we deal with is much larger than the operational realm.
   
   1. Be positively searching rather than defensive one.

Question 8

Explain the POLITICAL LEADERSHIP: THE POWER DOMAIN

Answer 8

Every institution has a power structure (and struggle).

1. This level always means to redistribute power and change the power systems.
2. Great companies, or recurrent purposeful emergence. Knowledge-developing organisations, constantly creating new options for itself.

Question 9

Answer 9