Module 5.1A: Employee Relationships Flashcards
What is HR’s role in employee-employer relationship?
Facilitate communication and serve as an intermediary to employee–employer communication, when necessary.
- Ensuring that employees and employers are aware of both parties’ rights and responsibilities
- Assessing employee engagement and satisfaction levels, with an aim to improve both
- Managing complaints and grievances
- Facilitating dispute resolution
- Ensuring adherence to federal, state, and local diversity and inclusion laws and regulations
- Ensuring adherence with all federal, state, and local labor laws
This lesson focuses on the establishment and management of the employee–employer relationship.
What are Employment Policies?
- Employment at Will (EAW) statement
- Equal opportunity employment statement
- Non-discrimination and anti-harassment policies, including procedures for grievance and complaint resolution
What are Benefits & Compensation?
Should be included in the employee handbook.
Examples include:
- Group insurance offerings
- Vacation and paid time off
- Organization recognized holidays
- 401(k) information
What are Operations Information?
- Standard hours of operation and work schedules
- Attendance policy
Performance evaluation process - Disciplinary procedures
Union information, if applicable
What is Behavior/Conduct?
- specific expectations of what is and is not acceptable should be outlined in the employee handbook
- articulating dress codes, workplace conduct, drug and alcohol use policies, and resolution procedures for violations.
What is Health & Safety?
- Building security procedures
- Reporting procedures for accidents, incidents, injuries, and safety concerns
- Digital security protocols, including reserving the right to regulate and monitor organization-owned technology use
What is organizational climate?
Relates to the experience of stakeholders when interacting with organization.
What is organizational culture?
Refers to experience of employees within the organization when conducting operations.
What are mission, vision, values?
Statements that reflect the ideological and strategic business goals of an organization?
Mission - clarifies organization’s main purpose
Vision - articulates goals of what an organization aspires to become
Values - single words that identify organization’s core beliefs
What is employee engagement?
measure used to determine how committed, passionate and satisfied employees are at work.
employee job satisfaction, commitment, and participation in organizational initiatives correlates with employee productivity
What does Satisfaction assessment tools measure?
How employees feel about their boss, leadership, job duties, responsibilities, wages and more
What are staff meetings?
- Useful for determining how content employees are overall
- Formal town hall-style meetings and weekly meetings are both opportunities to gather data
- Lack of anonymity may limit employee candor
- Time-consuming
What are satisfaction surveys?
- Gathers data regarding individual satisfaction related to wages, bosses, responsibilities, etc.
- Helps identify red flags of employee dissatisfaction
- Should be anonymous
- Adaptable and replicable
- Root causes may not be apparent
What are culture surveys?
- Gathers data specifically related to company culture
- Helps identify trends and prevailing attitudes throughout the organization
- Should be anonymous
- Adaptable and replicable
- Easy to administer
What are focus groups?
- Allows in-depth discussion and exploration of specific topics
- Group format may trigger responses individuals may not have thought to include if asked in isolation
- Necessarily limited in scope
- Time-consuming
