Module 3.2B: Motivation and Innovation Flashcards
What is a Learning Style?
The way someone prefers to receive new information
Aka learning preferences
What are the 3 learning preferences?
- Visual
- Kinesthetic
- Auditory
What is Visual?
Visual learners learn best when they can use their eyes to learn new information
A visual learner benefits from visual representations, including handouts and presentations.
Most effective at drawing connections when ideas are represented in charts or diagrams.
They tend to pick up on body language and other non-verbal cues.
What is Kinesthetic?
Also known as tactile or hands-on learners, kinesthetic learners learn best when they can use their sense of touch.
They may appear restless, often tapping their pencils or bouncing their knees.
benefit from putting the new information into practice.
Include simulations, role-playing, or engaging in a practice session.
What is Auditory?
Learn best when they hear new information.
Benefits from participating in discussions, listening to recordings, or watching a video with narration.
Auditory learners tend to notice and interpret verbal cues, such as inflection, pitch, speed, and tone.
Pharmaceutical consultants are participating in a training activity that asks them to look at images on a screen showing physicians’ bod language while listening to recorded dialogue and notice any red flags.
Which of the following tasks could the trainers add to appeal to all 3 learning preferences?
Printed images for learners to study and annotate
What are the types of learning curve?
- Negatively Accelerating
- Positively Accelerating
- S-Shaped
- Plateau Curve
What is Negatively Accelerating?
Best represents the phrase “steep learning curve.”
Learning pace is initially fast but slows over time
New employee learning often follows a negatively accelerating learning curve where the participants are highly motivated to learn a lot of new information in a short period of time.
What is Positively Accelerating?
Indicates that the subject matter is difficult and takes time to master.
The learning pace is slow in the beginning.
If employees are being cross-trained or transfer to a new department, their learning will likely follow a positively accelerating curve
What is S-Shaped?
Indicates that the rate of learning is slow in the beginning, speeds up for a bit, and then begins to decrease over time
When someone is learning a completely new skill, the pace usually follows an S-shaped curve.
Curve may be expected when training employees on new software and new procedures.
What is Plateau Curve?
Indicates that there is a lot of knowledge gained in a short period of time, but it levels off before long.
Nothing new is being learned at this point.
Tend to occur when the knowledge that was gained is not utilized often. For example, this could occur if an employee was trained on a new task as backup but rarely has the opportunity to perform it.
What is Taylorism?
The principles or practice of scientific management, focusing on improving labor productivity
What are the key factors that changed employee productivity?
- Having time to rest throughout the day
- Quality of working conditions
- Compensation
What are Abraham Maslow’s 5 levels of hierarchy?
A theory of motivation that envision visualizes human needs as a pyramidal structure in which fulfillment of higher-level needs build on the lower-level needs
What is Physiological?
Minimum requirements for human survival. Food, water, sleep, and shelter are physiological needs. In the workplace, physiological needs include having a job and getting paid.
What is Safety?
Safety includes personal and emotional safety, as well as financial security and physical well-being.
Employment, formal pay contracts, sick leave, and retirement plan options would be ways to fulfill safety needs.
What is Social?
Social needs involve having a feeling of belonging or acceptance within a social group.
Friends, family, and intimate relationships fulfill these needs. Social needs in the workplace can be met through team-building and departmental connections.
What is Esteem?
involve feeling respected and valued as a person. Recognition and praise for a job well done are ways to meet the esteem needs of employees.
What is Self-Actualization?
one is free to pursue the fulfillment of one’s potential. Pursuit of creative, personal, or professional endeavors are often motivated by the need for self-actualization.
What is the Two-Factory Theory?
Aka Motivator-Hygiene Theory. Refers to physical and emotional comforts and Herzberg’s belief that people are motivated to avoid deprivation
What are Motivating Factors?
Employees will have higher satisfaction at their jobs if they feel competent and given challenging tasks.
What someone does Ex)
- Challenging work
- Growth and development opportunities
- Recognition for contributions and achievements
Related to social, esteem, and self-actualization
What are Hygiene Factors?
Suggest hygiene factors are physical and emotional comforts
External issues - work environment. Ex)
- Low wages
- Job insecurity
- Harassment
Related to physiological and safety needs
What is Theory X?
Part of the XY Theory that holds people dislike work, have little ambition and unwilling to take responsibility.
Employees are motivated only by extrinsic factors - compensation and managers must act accordingly, often with authoritarian style
What is Theory Y?
Part of the XY Theory that views people as motivated for intrinsic reasons as opposed to extrinsic reasons. Workers may have more freedom so they can be independent, strive for success and be more creative
What is Creativity?
Ability to conceptualize and imagine new and original ideas
What is Innovation?
Application of creativity to introduce new methods or products that alter something previously established
According to Maslow’s Hierarchy which needs must be met first?
Security/Safety needs
List the most important to least important according to Hertzberg
- Company policy
- Supervision
- Working conditions
- Salary
- Relationships with peers
A recent focus group revealed that employees at your company don’t have many specific complaints but aren’t very motivated to expend discretionary effort (“go above and beyond”).
Which of the following combinations of Herzberg’s two factors best describes this situation?
High Hygiene + Low Motivation
What are general techniques to create a culture of creativity and innovation?
- Empower employees
- Make it Easy
- Recognize Creativity at Work
- Commit to Diversity
Empower Employees
Employees who believe their opinion is valued and trusted.
Involving employees in discussions and affording them the opportunity to provide feedback shows employees that the organization trusts their experience and is interested in their ideas.
Implementing employee suggestions demonstrates organizational commitment to innovation.
Make it Easy
The easier it is to share ideas, the more ideas will be shared.
Readily accessible suggestion boxes, open-door policies, company forums, and lunch brainstorming sessions are a few simple ways to incorporate creativity and innovation into an organization’s existing culture.
Recognize Creativity as Work
If employees are carrying heavy workloads, they are unlikely to invest the extra effort necessary to generate original ideas.
Acknowledging that creativity and innovation take time and energy requires making space for employees to have that time and energy.
Commit to Diversity
Employees with similar professional and personal life experiences are likely to see things from the same perspective.
Creativity requires being able to see things in many, varying, and unusual ways. Encourage cooperation across teams, departments, and employment levels.
