Module 3.2C: Employee Development

Question 1

What is Mentoring?

Answer 1

An employee development method designed to help individual learn through guidance, advice and knowledge sharing from more experienced employee

Question 2

What are common coaching techniques?

Answer 2

• Visualizing success
• Goal-setting, with long-term and interim goals clearly identified
• Progress review during coaching sessions

Question 3

What is Coaching?

Answer 3

Employee development method designed to help employee reach a goal or acquire a specific skill through guidance and feedback from a coach

Question 4

What is an Apprentice?

Answer 4

An individual learning a trade, profession, or skill through on the job training under guidance and supervision of qualified person.

Question 5

The organization wants customer service representatives to develop stronger active listening skills.

Answer 5

Coaching

Question 6

The organization is training an individual to perform a new job that requires competency in several skills and a state-mandated certification.

Answer 6

Apprenticeship

Question 7

A recently promoted team leader needs to develop effective employee-coaching strategies

Answer 7

Coaching

Question 8

An executive is developing a high-potential employee to replace a member of the executive team when they retire.

Answer 8

Mentoring

Question 9

A large amount of organizational expertise resides within tenured employees in the late stages of their careers.

Answer 9

Mentoring