Managing the Change Continuum Flashcards
1
Q
Resistant
A
- Some people initially resist the change
- Fear of the unknown
2
Q
Welcoming
A
- Some people see the benefits and like the challenge
3
Q
From Resistant to Neutral
A
- Emphasize the importance of changing now
- Assemble the core team
- Communicate clear vision
4
Q
Moving from Neutral to Welcoming
A
- Communicate (there is never too much communication)
- Empower stakeholders to act
- Ensure stakeholders experience short-term wins
5
Q
Moving from Welcoming to Maintaining
A
- Sustain progress
- Embed new practices into the organization
6
Q
Cascading approach
A
Top-down approach in which change happens at the most senior levels of the organization and those changes prompt other changes down to the business units
7
Q
Progressive approach
A
Change starts at the top, but is shared simultaneously, with the whole company. Slowly, changes are made across all business units
8
Q
Organic approach
A
Change can start at any level and eventually spreads throughout the organization. It’s a slow process, unless there’s executive sponsorship that accelerates the change throughout the organization
