Emotional Intelligence Factors

Question 1

Emotional Intelligence

Answer 1

A form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action

Question 2

Perceiving emotions in oneself and others

Answer 2

Refers to recognizing the verbal and nonverbal communication cues of others

Question 3

Using emotions to facilitate thinking

Answer 3

Refers to the ability to generate emotions and react to them

Question 4

Understanding emotional meaning

Answer 4

Refers to the ability to understand and appropriately react to others’ emotions

Question 5

Managing emotions

Answer 5

Refers to the ability to regulate your emotions and react to others’ emotions in a manner that effectively manages an interaction

Question 6

Self-regulation

Answer 6

Refers to the ability to control your own emotions. As a leader, the expectation is that you use your awareness of self to recognize when you are in an emotionally charged state, and you chose to manage your emotions for effective outcomes

Question 7

Self-awareness

Answer 7

Refers to the ability to understand how you react emotionally to a myriad of situations. As a leader, the expectation is that you use this self-awareness to recognize your contributions to the interpersonal dynamics of you and your colleagues

Question 8

Motivation

Answer 8

Refers to a person’s commitment to excel

Question 9

Empathy

Answer 9

Refers to the ability to leverage your self-awareness to accept and legitimize another person’s emotions. As a leader, this is a critical skill with respect to being able to coach and guide diverse employees

Question 10

Social skills

Answer 10

Refers to the ability to build rapport with others. As a leader, this social intelligence allows you to understand the impact of your behavior on the behavior of others