Communication Channels

Question 1

Face to Face

Answer 1

Pros: Immediate feedback. Best when discussing highly sensitive or complex information

Cons: Takes a lot of time. Requires good listening skills.

Question 2

Phone Call

Answer 2

Pros: Allows for questions and feedback

Cons: Lacks nonverbal communication. May lose audience attention. Takes a lot of time.

Question 3

Voicemail

Answer 3

Pros: Saves time.

Cons: No feedback or questions.

Question 4

Email

Answer 4

Pros: Saves time. Allows details. Larger audience. Provides documentation.

Cons: Takes time to relay accurate message. Can be misinterpreted. Limits length of message.

Question 5

Text Message

Answer 5

Pros: Saves time. Good for relaying organization-wide messages such as emergency alerts.

Cons: Can be misinterpreted. Limits length of message.

Question 6

Social Media

Answer 6

Pros: Reaches large audience. Immediate feedback.

Cons: May not reach intended audience. Requires care in crafting message.

Question 7

Written Report

Answer 7

Pros: Can present comprehensive information. Encourages thoughtful responses.

Cons: Feedback is not immediate. Uses standard organizational templates.

Question 8

Verbal Presentation

Answer 8

Pros: Immediate questions and feedback. Use of multimedia options such as video, audio and handouts.

Cons: Requires practice and engaging delivery. Requires time and thoughtfulness to create supporting materials.