lessons learned 8-21

Question 1

Method of quality improvement that focuses on increasing the effectiveness and efficiencies of projects and eliminating defects and waste. Most comprehensive methodology

Answer 1

Six Sigma

Question 2

Management approach to long-term success through customer satisfaction. All members of organization concerned with quality through processes, products, services and work culture

Answer 2

Total quality management (TQM)

Question 3

A structured quality method that uses seve management and planning tools to identify and prioritize customers expectations quickly and effectiviely.

Answer 3

Quality function deployment (QFD)

Question 4

What are the 4 steps of the Deming quality cycle?

Answer 4

Plan, Do, Check, Act

Question 5

What are the 5 phases in Six Sigma?

Answer 5

Define, Measure, Analyze, Improve, Control (DMAIC)

Question 6

How many quality tools are there in QFD and what does it stand for?

Answer 6

7, (Quality - Function- Deployment)

Question 7

What does QFD stand for?

Answer 7

Quality Function Deployment

Question 8

An iterative planning technique in which the work to be accomplished in the near term is planned in detail, while the work in the future is planned at a higher level.

Answer 8

Rolling Wave Planning (More precise definitions of project work than progressive elaboration)

Question 9

Iterative process of increasing the level of detail in a project management plan as greater amounts of info and more accurate estimates become available. (More high-level than rolling wave planning)

Answer 9

Progressive elaboration

Question 10

Who performs quality audits?

Answer 10

someone external to the project

Question 11

Who usually performs inspections?

Answer 11

the project team

Question 12

An analytical technique that uses mathematical models to forecast future outcomes based on historical results

Answer 12

Trend analysis

Question 13

a structured, independent process to determine if project activites comply with organizational and project plicies, processes and procedures.

Answer 13

Quality audit

Question 14

these are created in the Manage quality process and provide a format with which to project team can evaluate whether quality objectives have been met. Examples are: checklists, and details RAM’s. Input to control quality

Answer 14

test and evaluation documents

Question 15

The process of monitoring and recording results of executing the quality management activities to assess performance and ensure the project outputs are complete, correct and meet customer expectations

Answer 15

Control Quality

Question 16

the process of translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project.

Answer 16

Manage quality

Question 17

work performance data is an input to which process group processes?

Answer 17

monitoring and controlling

Question 18

an output of develop schedule that is the collection of information for describing and controlling the schedule.

Answer 18

schedule data

Question 19

a project document that includes the schedule activities required on the project. It is an ouput from the define activities process and is an input to the develp schedule process

Answer 19

activity list