Cert flashcards 3

Question 1

A technique that allows large numbers of ideas to be classified into groups for review and analysis.

Answer 1

Affinity Diagram

Question 2

Various approaches used to evaluate or forecast potential outcomes based on possible variations of project or environmental variables and their relationships with other variables.

Answer 2

Analytical Techniques

Question 3

The comparison of actual or planned practices, such as processes and operations, to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.

Answer 3

Benchmarking

Question 4

A general data gathering and creativity technique that can be used to identify risks, ideas, or solutions to issues by using a group of team members or subject matter experts.

Answer 4

Brainstorming

Question 5

Techniques used to organize, assess, and evaluate data and information.

Answer 5

Data Analysis Techniques

Question 6

A financial tool used to determine the advantages or gains provided by a project against its expense.

Answer 6

Cost-Benefit Analysis

Question 7

Techniques used to collect data and information from a variety of sources.

Answer 7

Data Gathering Techniques

Question 8

An information-gathering process used as a way to reach consensus of experts on a subject. Experts on the subject participate in this process anonymously. A facilitator uses a questionnaire to solicit ideas about the important project points related to the subject. The responses are summarized and then recirculated to the experts for further comment. Consensus may be reached in a few rounds of this process.

Answer 8

Delphi Technique

Question 9

The ability to identify, assess, and manage the personal feelings of oneself and other people, as well as the collective feelings of groups of people.

Answer 9

Emotional Intelligence

Question 10

Determination provided based upon specialization in an application area, knowledge area, discipline, industry, etc., as appropriate for the activity being performed. Such knowledge may be provided by any group or person with specialized education, understanding, skill, experience, or training.

Answer 10

Expert Judgment

Question 11

An elicitation technique using focused sessions that bring key cross-functional stakeholders together to define product requirements.

Answer 11

Facilitated Workshops

Question 12

Graphic representations or other methods used to convey data and information.

Answer 12

Data Representation Techniques

Question 13

An elicitation technique that brings together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result.

Answer 13

Focus Groups

Question 14

A diagram of the pressures for and against a change.

Answer 14

Force-Field Analysis

Question 15

An estimate or prediction of conditions and events in the project’s future based on information and knowledge available at the time of the forecast.

Answer 15

Forecast

Question 16

Ability to establish project objectives, policies, standards and process-improvement practices through a team decision-making process that aligns with the strategy of an organization.

Answer 16

Governance Skills

Question 17

A technique used to consolidate ideas created through individual brainstorming sessions into a single diagram to reflect commonality and differences in understanding and to generate new ideas.

Answer 17

Idea/Mind Mapping

Question 18

Skills used to establish and maintain relationships with other people.

Answer 18

Interpersonal Skills

Question 19

A formal or informal approach to elicit information from stakeholders by talking to them directly.

Answer 19

Interviews

Question 20

Quantifiable measurements that reflect a project’s critical success factors.

Answer 20

Key Performance Indicators (KPIs)

Question 21

Measurement parameters that are used to indicate the level of performance as measured against a target, a benchmark, or a scale of acceptable results.

Answer 21

Metrics

Question 22

Technique that utilizes a decision matrix to provide a systematic approach for establishing criteria, such as risk levels, uncertainty, and valuation, to evaluate and rank many ideas.

Answer 22

Multi-Criteria Decision Analysis (MCDA)

Question 23

The process of and activities for resolving disputes through consultations between involved parties.

Answer 23

Negotiation

Question 24

An approach that enhances brainstorming with a voting process used to rank the most useful ideas for further brainstorming or prioritization.

Answer 24

Nominal Group Technique

Question 25

A technique that provides a direct way of viewing individuals in their environment performing their jobs or tasks and carrying out processes.

Answer 25

Observation

Question 26

Written sets of questions designed to quickly accumulate information from a large number of respondents.

Answer 26

Questionnaires and Surveys

Question 27

Assessment of strengths, weaknesses, opportunities, and threats of an organization, project, or option.

Answer 27

SWOT Analysis

Question 28

A technique that uses mathematical models to forecast future outcomes based on historical results.

Answer 28

Trend Analysis

Question 29

A quantifiable deviation, departure, or divergence away from a known baseline or expected value.

Answer 29

Variance

Question 30

A technique for determining the cause and degree of difference between the baseline and actual performance.

Answer 30

Variance Analysis

Question 31

The process of evaluating possible events and outcomes in order to predict their effect on project objectives.

Answer 31

What-If Scenario Analysis

Question 32

Techniques used to select a course of action from different alternatives.

Answer 32

Decision-Making Techniques