Chapter 8 Quality Management -Quality pioneers & terms Flashcards
Author of Statistical process control (SPC) and control charts
Shewhart
Author of Plan, Do, Check, Act (PDCA) model
Commitment to continuous improvement as a way to effect organizational transformation
Deming
Author of Fitness for use—meeting customer’s requirements
Cost of quality, Pareto principle, quality trilogy
Juran
Author of Conforming to customer needs and preventing defects (zero defects)
“Quality is free.”
Crosby
Author of Total quality management (leadership, use of technology, commitment to customer needs)
Feigenbaum
Author of Seven quality tools and quality circles (worker involvement)
Ishikawa
Author of Focus on designing quality into a product or service
Taguchi
Author of Just-in-time (JIT) manufacturing and “lean”—focusing on efficiency and value-producing activity
Shingo and Ohno
Degree to which a thing fulfills its requirements
Quality
Way to distinguish items with same use but different quality requirements
Grade
The closeness of the measurement to the true value
Accuracy
The similarity (or clustering) of repeated measurements
Precision
