LATG: CH 1 Personal management Flashcards
Management
Process of achieving goals by bringing together the human, financial and physical resources of organization
Technical skills
have technical knowledge to understand what work has to be done, how it should be done and how to allocate time to perform tasks.
Conceptual skills
managers need to be able to think analytically and creatively to solve problems: analytically-long range goals and step by step plan to achieve
Communication skills
be able to express oneself adequately, the ability to listen to others
People skills
able to motivate, encourage and support staff
Functions of management/supervisor
planning/organizing, staffing, managing people, managing time, satisfaction/productivity, monitoring, disciplining
Planning/organizing: Goal Setting
three step:
- selecting goal
- course of action to achieve goal
- determine allocation of resources to attain goal
Planning/organizing: Dividing workload
Staffing/facility limitations; research requirements; Specie requirements
Planning/organizing: Staffing
Hiring/job descriptions: recruiting, interviewing, selecting and hiring
Maslow’s Hierarchy of human needs
Top transcendence self-actualization aesthetic needs need to know & understand -deficiency needs- esteem needs belonging and social needs safety needs physiological needs
Managing time
Necessity, appropriateness and efficiency
Managers and supervisors need to have these skills
Technical, conceptual, communication, people
Which laws should hiree be familiar with:?
Americans w/ disabilities act
Civil rights act
One principle of good hiring practices is that a candidate who just meets the present requirements for the job is a better choice than a candidate who is overqualified.
false
Physiological needs
are met by a fair salary, adequate vacation and holidays, proper scheduling and workload, availability of needed supplies and equipment, and a comfortable workplace.
Safety needs
those that make employees feel secure in their surroundings and prevent occupational injuries and illnesses. Company policies on job security and employee benefits, such as insurance and sick pay, help meet these needs. Good maintenance of equipment and of the facility as a whole, current and effective standard operating procedures, and adequate security and safety measures satisfy employees’ needs for physical safety and well-being.
Belonging and social needs
desires to feel accepted and valued by supervisors, peers, and subordinates. These needs are met by engaging in interpersonal interactions. (AALAS meeting involvment)
esteem needs
relate to being recognized and having a sense of self-worth. Promotions, increased opportunity for job enrichment, employee recognition, and status symbols such as a private office satisfy these needs.
Self-actualization
s characterized by personal growth and fulfillment; valuable contribution
Transcendence,
is achieved when an employee gains satisfaction from assisting in the development of others’ competencies and character.
the mirror principle
people generally react toward you the way you act toward them.
good people management practice
Balance the needs of the employees with the needs of the institution.
