LATG: CH 1 Personal management

Question 1

Management

Answer 1

Process of achieving goals by bringing together the human, financial and physical resources of organization

Question 2

Technical skills

Answer 2

have technical knowledge to understand what work has to be done, how it should be done and how to allocate time to perform tasks.

Question 3

Conceptual skills

Answer 3

managers need to be able to think analytically and creatively to solve problems: analytically-long range goals and step by step plan to achieve

Question 4

Communication skills

Answer 4

be able to express oneself adequately, the ability to listen to others

Question 5

People skills

Answer 5

able to motivate, encourage and support staff

Question 6

Functions of management/supervisor

Answer 6

planning/organizing, staffing, managing people, managing time, satisfaction/productivity, monitoring, disciplining

Question 7

Planning/organizing: Goal Setting

Answer 7

three step:

• selecting goal
• course of action to achieve goal
• determine allocation of resources to attain goal

Question 8

Planning/organizing: Dividing workload

Answer 8

Staffing/facility limitations; research requirements; Specie requirements

Question 9

Planning/organizing: Staffing

Answer 9

Hiring/job descriptions: recruiting, interviewing, selecting and hiring

Question 10

Maslow’s Hierarchy of human needs

Answer 10

Top
transcendence
self-actualization
aesthetic needs
need to know & understand
-deficiency needs-
esteem needs
belonging and social needs
safety needs
physiological needs

Question 11

Managing time

Answer 11

Necessity, appropriateness and efficiency

Question 12

Managers and supervisors need to have these skills

Answer 12

Technical, conceptual, communication, people

Question 13

Which laws should hiree be familiar with:?

Answer 13

Americans w/ disabilities act

Civil rights act

Question 14

One principle of good hiring practices is that a candidate who just meets the present requirements for the job is a better choice than a candidate who is overqualified.

Answer 14

false

Question 15

Physiological needs

Answer 15

are met by a fair salary, adequate vacation and holidays, proper scheduling and workload, availability of needed supplies and equipment, and a comfortable workplace.

Question 16

Safety needs

Answer 16

those that make employees feel secure in their surroundings and prevent occupational injuries and illnesses. Company policies on job security and employee benefits, such as insurance and sick pay, help meet these needs. Good maintenance of equipment and of the facility as a whole, current and effective standard operating procedures, and adequate security and safety measures satisfy employees’ needs for physical safety and well-being.

Question 17

Belonging and social needs

Answer 17

desires to feel accepted and valued by supervisors, peers, and subordinates. These needs are met by engaging in interpersonal interactions. (AALAS meeting involvment)

Question 18

esteem needs

Answer 18

relate to being recognized and having a sense of self-worth. Promotions, increased opportunity for job enrichment, employee recognition, and status symbols such as a private office satisfy these needs.

Question 19

Self-actualization

Answer 19

s characterized by personal growth and fulfillment; valuable contribution

Question 20

Transcendence,

Answer 20

is achieved when an employee gains satisfaction from assisting in the development of others’ competencies and character.

Question 21

the mirror principle

Answer 21

people generally react toward you the way you act toward them.

Question 22

good people management practice

Answer 22

Balance the needs of the employees with the needs of the institution.