LAB MAN Flashcards
allows the instilling of confidence and motivation into an employee about accomplishing a task
The employee has more “say-so” in how to accomplish a task.
Coaching
encompasses issuing orders and telling someone what to do
It does not allow employees to decide how best to accomplish tasks
Authoritative
allows an employee to determine what task and how to accomplish the task to help the manager solve a problem or to allow an organization to come closer to accomplishing its mission and goals
Empowerment
Acc to Blake and Mouton theory, it refers to a management technique that shows HIGH concern for both the people and production
Team Management
it refers to someone does something legal but in the wrong way
Misfeasance
refers to someone is intentionally doing something that’s illegal or wrong
Malfeasance
term used refer to the failure to do something that should have been done, resulting in harm or damage
Non-feasance
term used refer to someone that is forced to do something
Duress
SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN
- what is the general space requirements?
- how about per hospital bed?
- 150 to 200 net square feet (excludes hallways, walls, custodial closets, etc.)
-27 to 40 net square feet
SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN
for Rooms?
> 100sq ft
and must have two exits
SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN
-for Corridors used for patients?
-those not used for patients?
-8 feet wide
-
3 feet and 8 inches wide
SPACE REQUIREMENTS IN LABORATORY PHYSICAL DESIGN
Eyewash unit?
100 feet of work areas
LEADERSHIP STYLE DESCRIPTION
it offers flexibility and encourages creative problem solving
Supportive
LEADERSHIP STYLE DESCRIPTION
it offers concise and detailed instructions on how to complete a task
Directive
LEADERSHIP STYLE DESCRIPTION
it provides low support and direction
Delegating
LEADERSHIP STYLE DESCRIPTION
it provides high support and direction
Coaching
LEADER or MANAGER?
Administrator
Organizer and Developer
Thinks long term
Asks What and Why
Inspiration
Does the right thing
Challenger Status quo
Risk taker
LEADER
LEADER or MANAGER?
Implementer
Maintains Control
Thinks short term
Asks How and When
Good Soldier
Does things right
Accepts Status quo
Watches bottom line
MANAGER
TYPES OF PLANNING
It is the process by which high-level decisions are made Long-term.
Strategic Planning
TYPES OF PLANNING
it refers to detailed, day-to-day operations needed to meet the immediate needs of the laboratory
-short term plan
Tactical Planning
Types of Planning: Strategic
A method that develops a plan to achieve specific goals in a timeframe like six months to a year.
Short-Term Planning
TYPES OF PLANNING
it is designed to help an organization respond effectively to a significant future incident, event or situation that may or may not happen.
Contingency Planning
STRATEGIC PLANNING TOOLS
STEEP stands for?
Social
Technological
Economic
Ecological (Environmental)
and Political
STRATEGIC PLANNING TOOLS
it refers to a framework to gauge how the. external environment will impact a given company’s strategic plan to remain competitive.
STEEP (Social, Technological, Economic, Ecological (Environmental) and Political) Analysis
STRATEGIC PLANNING TOOLS
A type of chart that shows the frequency distribution of data points across a continuous range of numerical values.
Histogram/graphs/scattergrams
STRATEGIC PLANNING TOOLS
-timeline: express peak of cases
OR
-it Allows you to create a visual narrative of your strategy or plan, helping you to communicate complex ideas to stakeholders, identify potential roadblocks, and adjust your plan as needed.
Storyboarding
STRATEGIC PLANNING TOOLS
it Identifies the problem areas or tasks that will have the biggest payoff. The tool has several benefits, including Identifying and prioritizing problems and tasks. Helping people to organize their workloads more effectively.
Pareto Analysis (The 80/20 Rule)
STRATEGIC PLANNING TOOLS
Pareto Analysis (The 80/20 Rule)
-80% is for what?
-20% is for what?
80% - benefits/problems
20% - work/cause
STRATEGIC PLANNING TOOLS
refers to cause and effect
FISHBONE DIAGRAM
STRATEGIC PLANNING TOOLS
refers to collecting opinions to gain consensus
Delphi analyses
STRATEGIC PLANNING TOOLS
SWOT stands for?
Strengths
Weaknesses
Opportunities
Threats
STRATEGIC PLANNING TOOLS (choose among SWOT)
refers to “good things within your control”
- Use current technology/instrumentation
- Have excess technical capacity
- Increased test volume will decrease cost per test
- Strong leadership support
- Financial resources available
Strengths
STRATEGIC PLANNING TOOLS (choose among SWOT)
refers to “bad things within your control”
- Staffing shortage
- Morale issues
- Inadequate courier system
- Need to hire additional pathologist
- Limited experience in providing multihospital/client LIS services
- Turnaround times are marginal
Weaknesses
STRATEGIC PLANNING TOOLS (choose among SWOT)
refers to “good things beyond your control”
- Opening of a new physician health care facility
- Department of Health mandates lead testing on all children younger than 2 years old
- Have access to hospital marketing department
- Hospital X is bankrupt; laboratory will close
Opportunities
STRATEGIC PLANNING TOOLS (choose among SWOT)
refers to “bad things beyond your control”
- Competition from other local hospital laboratories
- Competition from national reference laboratories
- Reimbursement decreasing
- Three local hospitals have consolidated their services, including laboratory 5. Several new patient service centers (phlebotomy stations) already opened
Threats
SWOT ANALYSIS
it refers to laboratory INTERNAL environment factors
STRENGTHS AND WEAKNESSES
SWOT ANALYSIS
it refers to laboratory EXTERNAL environment factors
OPPORTUNITIES AND THREATS
SIX SIGMA STEPS: DMAIC stands for?
Define
Measure
Analyze
Improve
Control
CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION)
Everyone is rated toward middle of scale
OR
A type of rater error that occurs when a manager or evaluator rates most employees as average or near the middle of the rating scale, regardless of their actual performance.
Error of central tendency
CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION)
An error of evaluation wherein an individual is rated lower than justified because of comparison with another exceptional individual.
Contrast Error
CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION)
Everyone is rated high. (The opposite may also occur.)
OR
A type of rating mistake in which the ratings are consistently overly positive, particularly regarding the performance or ability of the participants. It is caused by the rater’s tendency to be too positive or tolerant of shortcomings and to give undeservedly high evaluations.
Error of Leniency
CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION)
Good performance in one area influences evaluation in other areas.
OR
Occurs when our overall positive impression of a person, product, or brand is based on a single characteristic. If our first impression is positive, the subsequent judgments we make will be colored by this first impression.
Halo Effect
CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION)
Poor performance in one area influences evaluation in other areas.
Reverse halo effect
CLSI QUALITY SYSTEM ESSENTIALS (TYPE OF ERROR OF EVALUATION)
Judgments are made based on recent events or unusual incidents.
Recency phenomenon
effective lab management requirement: LEADER or MANAGER?
it provides direction
LEADER
effective lab management requirement: LEADER or MANAGER?
it get things done
MANAGER
Leadership OR Management
it provides the direction of where one is going
Leadership
Leadership OR Management
it provides the “road” to get there
Management
LAB PHYSICAL DESIGN CONSIDERATION
HVAC requirements
- proper temp?
-humidity (%)?
-air flow per hour?
HVAC requirements
- proper temp - 68 deg F to 76 deg F
-humidity - 20 to 60%
-air flow per hour - 12 air exchange/hour
STANDARD DIMENSIONS IN PLANNING & DESIGNING A LAB
Lab counter to wall clearance?
4 feet
STANDARD DIMENSIONS IN PLANNING & DESIGNING A LAB
Lab counter to counter clearance?
7 feet
LAB RELATED NONGIVERNMENTAL ORGANIZATION
AABB stands for?
ASCP stands for?
CLSI stands for?
CAP stands for?
COLA stands for?
TJC stands for?
AABB = American Association of Blood Banks
ASCP = American Society for Clinical Pathology
CLSI = Clinical and Laboratory Standards Institute
CAP = College of American Pathologists
COLA = Commission on Office Laboratory Accreditation
TJC = The Joint Commission
LIS stands for?
TQM stands for?
CQI stands for?
LIS = Laboratory Information System
TQM = Total Quality Management
CQI = Continuous Quality Improvement
what are the TOOLS USED TO IMPROVE QUALITY THROUGHOUT THE HEALTH CARE INDUSTRY?
or these are the standard approaches to quality leadership and management for over 30 years
Total Quality Management and Continuous Quality Improvement
A systems approach that focuses on teams, processes, statistics, and delivery of services or products that meet or exceed customer expectations
TQM
An element of TQM that strives to continually improve practices and not just meet established quality standards
CQI
Quality Management: Traditional VS. TQM Thinking
Acceptable quality
Department focused
Quality as expense
Defects by workers
Management-controlled worker
Status quo
Manage by intuition
Intangible quality
We versus they relationship
End-process focus
Reactive systems
Traditional thinking
Quality Management: Traditional VS. TQM Thinking
Error-free quality
Organization focused
Quality as means to lower costs
Defects by system
Empowered worker
Continuous quality improvement
Manage by fact
Quality defined
Us relationship
System process
Proactive systems
TQM thinking
The orientation process for a new employee includes all of the following:
-A review of personnel policies
-The location of the general use facilities
-A review of the duties and responsibilities of the job
Purchased reagents and diagnostic kits must be verified for intended reactivity:
Before being used for patient testing
DPMO is measured in what tool of Quality Management System?
Lean
what are the 4 Primary Management Functions?
Leading
Planning
Organizing
Controlling
It stresses teamwork and shared goals and objectives but stifles creativity
management by objectives (MBO)
What Leadership style is manifested by a laboratory manager who posted defined instruction in the laboratory premises for the daily operation of the laboratory?
Directing
Basic responsibilities under Human Resource Management:
Job Descriptions
Orientation
Discipline and Dismissal
A laboratory manager who increases the salary of his employees monthly despite the decline of their customers because of employees poor STRUC performance. What kind of manager is manifesting according to the Blake and Mouton Managerial grid?
Country Club
it is used as a basic decision-making tool where points can be assigned to statements and a score can be determined by assigning points. A strongly positive score indicates that the decision or action should be taken, and a strongly negative score indicates that the action should be avoided.
PMI Table - (Plus, Minuses, Interesting)
A technologist repeatedly misses tubercle bacilli when examining stained smears for acid-fast bacilli. What plan of action should the supervisor first take to correct this problem?
review the diagnostic criteria with the employee and monitor progress
What type of costs are administrative salaries?
Fixed Costs (cannot be changed)
Which of the following is true regarding the Pareto Chart?
A. 20% of the problem comes from 80% of the causes
B. 80% of the problem comes from 20% of the causes
C. 40% of the problem comes from 60% of the causes
D. 60% of the problem comes from 40% of the causes
B. 80% of the problem comes from 20% of the causes
A patient tells his family that he would never want to be “kept alive like a vegetable”. The term “vegetable” should be understood by the doctor to mean:
The doctor should interpret the term as vague and not helpful in advance care planning discussions unless it is clarified
LEADERSHIP STYLE: It provides physical and personal resources so that an individual can accomplish their duties?
Supporting
What management philosophy focuses on the performance and interaction of people in the organization?
Organizational behavior
In what phase of the management process does the manager gather together the necessary resources and people and develop an organizational structure to put the formal plan into action?
Organizing
It is the long-term ambition of the organization?
Goal
it is considered outside the control of the manager?
The internal culture of the organization
What type of authority do physicians exert when they write patient orders?
Functional
When conducting a research, the initial acceptance of the conditions and requirements of the research taken from the participants is called?
Consent form
Which of the following options most appropriately explains ‘Research Ethics’?
A. It states how to write a research report flawlessly
B. It gives the methodology of researching within social norms
C. It governs the prevention of plagiarism
D. It provides a common set of do’s and don’ts of conducting an ethical research.
D. It provides a common set of do’s and don’ts of conducting an ethical research.
