Key Terms Ch 9 Flashcards
The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes
Computer-Integrated Manufacturing (CIM)
A design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing high-quality products that meet customer’s needs
Concurrent Engineering
A process that is highly automated and has a continuous production flow
Continuous Process
A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns
Customer-Relationship Management (CRM)
The planned elimination of positions or jobs
Downsizing
Economies in which materials and processes employed in one product can be used to make other, related products
Economies of Scope
Manufacturing plants that have short production runs, are organized around products, and use decentralized scheduling
Flexible Factories
A type of organization in which top management ensures that there is consensus about the direction in which the business is heading
High-Involvement Organization
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of producers and customers
ISO 9001
A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process just as they are needed
Just-in-Time (JIT)
Technologies that produce goods and services in high volume
Large Batch
An operation that strives to achieve the highest possible productivity and total quality, cost effectively, by eliminating unnecessary steps in the production process and continually striving for improvement
Lean Manufacturing
An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights
Learning Organization
The movement of the right goods in the right amount to the right place at the right time
Logistics
The production of varied, individually customized products at the low cost of standardized, mass-produced products
Mass Customization
A form of organization that seeks to maximize internal efficiency
Mechanistic Organization
An organizational form that emphasizes flexibility
Organic Structure
A successful effort to achieve an appropriate size at which the company performs most effectively
Rightsizing
A method of systematically analyzing work processes to identify and eliminate virtually all causes of defects, standardizing the processes to reach the lowest practicable level of any cause of customer dissatisfaction
Six-Sigma Quality
Technologies that produce goods and services in low volume
Small Batch
A formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals
Strategic Alliance
Loss of productivity and morale in employees who remain after a downsizing
Survivor’s Syndrome
the systematic application of scientific knowledge to a new product, process, or service
Technology
Strategies aimed at reducing the total time needed to deliver a good or service
Time-Based Competition (TBC)
An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that results in high-quality goods and services
Total Quality Management (TQM)
The sequence of activities that flow from raw materials to the delivery of good or service, with additional value created at each step
Value Chain
