Key Terms Ch 15

Question 1

Organization in which there are no barriers to information flow.

Answer 1

Boundaryless Organization

Question 2

Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.

Answer 2

Coaching

Question 3

The transmission of information and meaning from one party to another through the use of shared symbols.

Answer 3

Communication

Question 4

Information that flows from higher to lower levels in the organization’s hierarchy.

Answer 4

Downward Communication

Question 5

the process of withholding, ignoring, or distorting information.

Answer 5

Filtering

Question 6

Informal communication network.

Answer 6

Grapevine

Question 7

Information shared among people on the same hierarchical level.

Answer 7

Horizontal Communication

Question 8

The degree to which a communication channel conveys information.

Answer 8

Media Richness

Question 9

A process in which information flows in only one direction – from the sender to the receiver, with no feedback loop.

Answer 9

One-way communication

Question 10

Practice of sharing with employees at all levels of the organization vital information previously meant for management’s eyes only.

Answer 10

Open-book management

Question 11

The process of receiving and interpreting information.

Answer 11

Perception

Question 12

Process by which a person states what he or she believes the other person is saying.

Answer 12

Reflection

Question 13

A process in which information flows in two directions – the receiver provides feedback, and the sender is receptive to the feedback.

Answer 13

Two-way communication

Question 14

Information that flows from lower to higher levels in the organization’s hierarchy.

Answer 14

Upward Communication

Question 15

A mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues.

Answer 15

Virtual Office