Key Terms Ch 8

Question 1

The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance

Answer 1

Accountability

Question 2

The legitimate right to make decisions and to tell other people what to do

Answer 2

Authority

Question 3

A person who assembles and coordinates participants in a network

Answer 3

Broker

Question 4

An organization in which high-level executives make most decisions and pass them down to lower levels for implementation

Answer 4

Centralized Organization

Question 5

The procedures that link the various parts of an organization for the purpose of achieving the organization’s overall mission

Answer 5

Coordination

Question 6

Units interact with one another to make accommodations to achieve flexible coordination

Answer 6

Coordination by mutual adjustment

Question 7

Interdependent units are required to meet deadlines and objectives that contribute to a common goal

Answer 7

Coordination by plan

Question 8

The role of a corporation’s executive staff and board of directors in ensuring that the firm’s activities meet the goals of the firm’s stakeholders

Answer 8

Corporate Governance

Question 9

An organization in which lower-level managers make important decisions

Answer 9

Decentralized Organization

Question 10

The assignment of new or additional responsibilities to a subordinate

Answer 10

Delegation

Question 11

Subdividing an organization into smaller subunits

Answer 11

Departmentalization

Question 12

An aspect of the organization’s internal environment created by job specialization and the division of labor

Answer 12

Differentiation

Question 13

the assignment of different tasks to different people or groups

Answer 13

Division of Labor

Question 14

Departmentalization that groups units around products, customers, or geographic regions

Answer 14

Divisional Organization

Question 15

Temporary arrangements among partners that can be assembled and reassembled to adapt to the environment

Answer 15

Dynamic Network

Question 16

the presence of rules and regulations governing how people in the organization interact

Answer 16

Formalization

Question 17

Departmentalization around specialized activities such as production, marketing, and human resources

Answer 17

Functional Organization

Question 18

The authority levels of the organizational pyramid

Answer 18

Hierarchy

Question 19

the degree to which differentiated work units work together and coordinate their efforts

Answer 19

Integration

Question 20

Units that deal directly with the organization’s primary goods and services

Answer 20

Line Departments

Question 21

An organization composed of dual reporting relationships in which some managers report to two superiors – a functional manager and a divisional manager

Answer 21

Matrix Organization

Question 22

A collection of independent, mostly single-function firms that collaborate on a good or service

Answer 22

Network Organization

Question 23

the reporting structure and division of labor in an organization

Answer 23

Organization Chart

Question 24

The assignment of a task that an employee is supposed to carry out

Answer 24

Responsibility

Question 25

The number of subordinates who report directly to an executive or supervisor

Answer 25

Span of Control

Question 26

A process in which different individuals and units performs different tasks

Answer 26

Specialization

Question 27

Units that support line departments

Answer 27

Staff Departments

Question 28

Establishing common routines and procedures that apply uniformly to everyone

Answer 28

Standardization

Question 29

Subdivisions of an organization

Answer 29

Subunits

Question 30

A structure in which each worker reports to one boss, who in turn reports to one boss

Answer 30

Unity-of-command principle