Key Terms Ch 14

Question 1

Groups that control decisions about and execution of a complete range of tasks.

Answer 1

Autonomous Work Group

Question 2

A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement.

Answer 2

Avoidance

Question 3

The degree to which a group is attractive to its members, members are motivated to remain in the group, and members influence one another.

Answer 3

Cohesiveness

Question 4

A style of dealing with conflict emphasizing both cooperation and assertiveness to maximize both parties’ satisfaction.

Answer 4

Collaboration

Question 5

A style of dealing with conflict involving strong focus on one’s own goals and little or no concern for the other person’s goals.

Answer 5

Competing

Question 6

A style of dealing with conflict involving moderate attention to both parties’ concerns

Answer 6

Compromise

Question 7

A team member who keeps abreast of current developments and provides the team with relevant information.

Answer 7

Gatekeeper

Question 8

A team strategy that entails making decisions with the team and then informing outsiders of its intentions

Answer 8

Informing

Question 9

Teams that coordinate and provide direction to the subunits under their jurisdiction and integrate work among subunits.

Answer 9

Management Teams

Question 10

A third party who intervenes to help others manage their conflict.

Answer 10

Mediator

Question 11

Shared beliefs about how people should think and behave.

Answer 11

Norms

Question 12

A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility.

Answer 12

Parading

Question 13

Teams that operate separately from the regular work structure, and exist temporarily.

Answer 13

Parallel Teams

Question 14

A team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions.

Answer 14

Probing

Question 15

Teams that work on long-term projects but disband once the work is completed.

Answer 15

Project and Development Teams

Question 16

Different sets of expectations for how different individuals should behave.

Answer 16

Roles

Question 17

Teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform.

Answer 17

Self-designing teams

Question 18

Working harder when in a group than when working alone.

Answer 18

Social Facilitation Effect

Question 19

Working less hard and being less productive when in a group.

Answer 19

Social Loafing

Question 20

Higher-level goals taking priority over specific individual or group goals.

Answer 20

Superordinate Goals

Question 21

An individual who has more advanced job-related skills and abilities than other group members possess.

Answer 21

Task Specialist

Question 22

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable.

Answer 22

Team

Question 23

strategy of teamwork on the fly, creating many temporary, changing teams.

Answer 23

Teaming

Question 24

Role used to team harmony.

Answer 24

Team Maintenance Roles

Question 25

Work groups composed of multinational members whose activities span multiple countries.

Answer 25

Transnational Teams

Question 26

teams that are physically dispersed and communicate electronically more than face-to-face.

Answer 26

Virtual Teams

Question 27

Teams that make or do things like manufacture, assemble, sell, or provide service.

Answer 27

Work Teams