Kaizen Flashcards
1
Q
What is kaizen?
A
It is an approach to innovation
2
Q
What does kaizen involve?
A
Encouraging employees to improve the way they work and the processes they use all the time
3
Q
What types of changes are made?
A
Small changes which add up in the long term.
4
Q
What are workers encouraged to ask whenever there is an issue?
A
Why?
5
Q
What are two benefits of using kaizen to drive innovation?
A
The company doesn’t have to spend lots of time and money on R&D,
Processes become more efficient all the time.
6
Q
What are two negatives of only relying on kaizen for innovation?
A
Won’t lead to new innovative products, as workers aren’t encouraged to think of the customer.
Workers thinking about small changes to their own job rather than big changes to the whole process.
