Interpersonal Communicaiton Chapt. 9

Question 1

Interpersonal Conflict

Answer 1

Exists when there is expressed tension between people who are independent.

Question 2

Expressed Tension

Answer 2

Conflict exists only if disagreements or tensions are expressed

Question 3

Interdependence

Answer 3

Conflict can only occur between people who percieve themsekves as interdependent at the time of the conflict.

Question 4

Percieved Incompatible Goals

Answer 4

We expirience conflict when we percieve what we want is wanted by a person with whom we are interdependent

Question 5

Felt Need for Resolution

Answer 5

Conflict involves tensions between goals, preferences, or descions that we feel we need to reconcile.

Question 6

2 perceptions to Resolutions

Answer 6

1.the perception that what we want is at odds with what another person wants.
2.the perception that we and that other person must resolve our differences.

Question 7

Principles of conflict

Answer 7

1. Conflict is Natural in Most western relationships
2. Conflict may be expressed Overtly or Covertly
3. Social groups hape the meaning of conflict behaviors
4. Conflict can be managed well or poorly
5. Conflict can be good for individuals and relationships

Question 8

Lose-Lose Orientation

Answer 8

Assumes that conflict results in losses for everyone and is unhealthy and destructive for relationships.

Question 9

Win-Lose Orientation

Answer 9

Assumes that one person wins at the expense of the other. One person gains and one loses. (Put up a fight or walk away)

Question 10

Win-Win Orientations

Answer 10

Assume that there are usually ways to resolve differences so that everyone gains. When all people are commited to finding a mutually acceptable solution.

Question 11

EXIT response to conflict

Answer 11

Involves physcially walking out or psychologically wuthdrawing from the conflict.

Question 12

NEGLECT response to conflict

Answer 12

Denies or minimizes problems, disagreenents, anger, tension, or other matter that could lead to overt conflict. Passive because it avoid discussion.

Question 13

LOYALTY response to conflict

Answer 13

Involves staying commited to a relationship dispite differences.Loyalty is silent allegiance that doesn’t actively address conflict, so it is a passive response

Question 14

VOICE response to conflict

Answer 14

Addresses conflict directly and attempts to resolve it. people who respond with voice identify problems or tensions and assert a desire to deal with them. Voice implies that a person cares.

Question 15

Unproductive Conflict Communication

Answer 15

Patterns in managing conflict reflect a preoccupation with oneself and disregard for the other

Question 16

Kitchen-Sinking

Answer 16

Everything except the kitchen sink is thrown into an argument.

Question 17

Early Stage(Arguement)

Answer 17

The first 3 minutes of an argument may be the most important because they tend to set the stage for how conflict will be managed. The foundation of unproductive conflict is established by communication that fails to confirm individual

Question 18

Middle Stages(Arguement)

Answer 18

Once a negative climate has been set, it is stoked by other unconstructive communication. Kitchen Sinking.

Question 19

Later Stages(Argument)

Answer 19

The early and middle stages didn’t lay the proper groundwork for an effective discussion of solutions. As a result, each person’s proposals tend to be met with counterproposal

Question 20

Early Stage(Constructive)

Answer 20

To establish a good climate, communicators confirm each other by recognizing and acknowledging each other’s concerns and feelings.

Question 21

Middle Stage(Constructive)

Answer 21

In the middle stages of constructive conflict is marked by agenda building, which involves staying focused on the main issues

Question 22

Bracketing

Answer 22

which is noticing that an issue arising in the course of conflict should be discussed later, this allows partners to confirm their feelings.

Question 23

Later Stages(Constructive)

Answer 23

attention shifts to resolving the issue. And the people continue to collaborate.

Question 24

Conflict management skills

Answer 24

Attend to relationship level meaning
Communicate Supportively
Listen Mindfully
Take responsibility for your thouhgts, feelings, and issues
Check Perceptions
Look for points of Agreement
Look for ways to perserve the others face
Imagine how you will feel in the future.

Question 25

Flaming

Answer 25

excessivly insulting another person online, often using language that is derogatory or obscene.

Question 26

Guidline for communication during a conflict

Answer 26

Focus on the overall communication system
Time Conflict Purposefully
Aim for Win-Win solutions
Honor yourself, your partner, and the relationship
Show grace when appropriate

Question 27

Tangential Response

Answer 27

Being in a conversation but not listening to what the other person is saying

Question 28

Disquiter

Answer 28

Tries to make people feel guilty over something they have no control over.

Question 29

Pragmatic Paradox

Answer 29

When someone sets up a situation that cannot be resolved.