Interpersonal and Team Skills

Question 1

What are the key elements of Leadership?

Answer 1

Respect and Trust

Question 2

What are the 4 D’s of Delegation?

Answer 2

• Drop (what can be dropped?)
• Delay (what can be delayed?)
• Delegate (what can be delegated?)
• Do (what must I do?)

Question 3

What kind of tasks should be delegated?

Answer 3

• Routine tasks
• Tasks that require technical expertise
• Tasks that can motivate the delegatee

Question 4

What kind of tasks should NOT be delegated?

Answer 4

• Long term planning
• Monitoring of critical tasks
• Crisis management
• Performance appraisals
• Task of motivating team members
• Task of rewarding team members

Question 5

What are the different styles that a PM adopts as the project progresses?

Answer 5

Initially, the PM’s style is more <i>directing</i>. The style changes to <i>coaching</i>, <i>supporting</i> and finally <i>delegating</i> as the project progresses.

Question 6

According to Hersey and Blanchard, what are the four basic situational leadership styles?

Answer 6

• S1. Telling / Directing
• S2. Selling / Coaching
• S3. Participating / Supporting
• S4. Delegating / Observing

Question 7

What kind of leadership style is appropriate when the team members are highly skilled and motivated to do the job?

Answer 7

Laissez-faire

Question 8

What are the different aspects of Emotional Intelligence?

Answer 8

• Inbound (e.g., self-management and self-awareness) - Outbound (e.g., relationship management)

Question 9

What are the benefits of developing emotional intelligence in project teams?

Answer 9

• Reduced staff turnover - Less tension and more cooperation among team members - Increased effectiveness of the team

Question 10

What are the soft skills that can help a project manager manage a project team more effectively?

Answer 10

• Conflict management - Decision making - Emotional intelligence - Influencing - Leadership

Question 11

What is another name for Interpersonal and Team Skills?

Answer 11

Soft Skills