Human Performance Flashcards
What is competency based on?
Knowledge
Skills
Attitude
KSA’s job (def)
Ability and characteristics that enable a job holder to accomplish actives to correct standard
Organisation that collects and analyses data concerning safety is…
A learning, informed, reporting, flexible and just culture
What does TEM stand for?
Threat and Error Management (TEM)
What does UAS stand for?
Undesired Aircraft State (UAS) (Accident)
~ e.g Turb on approach - harsh/unsafe landing
TEM Model
Threats > Errors > UAS > Unsafe Outcomes
What is a Threat?
External events that occur beyond the influence of the flight crew
Examples of anticipated, unexpected and latent threat…
Anticipated - Thunderstorms
Malfunction - (Captain Death)
Latent - Rostering
Latent Threat and examples
Not immediately obvious/observable by flight crews
~ Equipment design
~ Understaffing
~ Short turn around schedule
Enviromental Threat and examples
Occur during actual operations
Can be planned for
~ Weather
~ Airport conditions
~ ATC
Organisational Threat and examples
Can be controlled at source by organisations
~ Operational pressure
~ Maintenance
~ Home life ( worrying)
What is an Error?
Action/Inaction by the crew that leads to deviations from intended outcome
Procedural Error and example
Caused by interaction between Pilot and a Procedure
~ Violation of checklist or SOP
Communication Error and example
Caused by interaction between Pilot and other people
~ Ground Crew
~ Cabin Crew
~ ATC (Japan Airlines)
Aircraft Handling Error and example
Caused by interactions between pilot(s) and aircraft
~ FO - pulling up, Cap - decending»_space; Stall
UAS
Undesired Aircraft State
Crew induced position or speed deviation, flight control error > reduces safety margins
Countermeasures
ACAS - Airborne Collision Avoidance System
GPWS - Ground Proximity Warning Systems
CRM - Crew Resource Management
What does CRM stand for?
Crew Resource Management (CRM)
What are the 3 lines of defence for CRM
Aviod
Trap
Mitigate
Individual/team countermeasures include…
Planning countermeasures - avoid anti/unexpected threats
Execution countermeasures - error detection > error response
Review countermeasures - managing the changing conditions of a flight
What is the SHELL Model?
Helps clarify the location of human error
SHELL model components
Software
Hardware
Environment
Liveware
Liveware
SHELL (Software)
Procedures, Checklist, Manuals
SHELL (Hardware)
Alarms, Warnings, Cockpit layout
SHELL (Environment)
Aircraft/airspace that flight crew operate
SHELL (Liveware)
Interface between people E.g Flight Screw > Ops
SHELL (Liveware)
Flight Crew
What is an open culture?
Willing to release info on threats/UAS/accidents so others can benefit from it
What is a closed culture?
Reluctant to release info on threats/UAS/accidents preventing others learning from the info
SWISS CHEESE MODEL
Demonstrates how, generally, a failure cannot be traced back to a single root cause
What do the holes In the SWISS CHEESE MODEL represent?
Weaknesses in individual parts of the system
Weaknesses allow hazard to follow through until accident happens
Accident can be interrupted if/when defences are activated
Just Culture
Neither a no blame culture nor non punitive culture
E.g
Father = loves son ——-> still tell them off because they are in the wrong - teaching a lesson
What are the two sides to the Nervous System?
CNS - Master control unit
Peripheral Nervous System body link to outside world
What are the two parts to the CNS?
Spinal cord
Brain
What are the two parts to the PNS?
Autonomic NS - involuntary processes - HR,digestion
Somatic NC- sends sensory info to CNS - muscle commands
What are the two parts to the Autonomic NS?
Sympathetic NS - adrenaline
parasympathetic NS - recovers bodily processes - post adrenaline
What is a sensory threshold?
Weakest stimulus a sensory organ can sense
Sensory Adaptation
Decreased sensitivity to a constant level of stimulation
E.g watch on opposite wrist
Sensory Habituation takes place where?
CNS
Stroke volume
70ml
Normal adult blood pressure
120mmHg (systolic)
80mmHG (diastolic)
Hypotension
low bp, lower than 90/60mmHg
There is more … on exhalation than …
co2
o2
What do veins/arties do?
V Carry deoxygenated blood from the organs/tissues
A carry oxygenated blood from there heart to organs/tissues
Conary heart disease risk fsctors
High cholesterol
Obesity
Lack of exercise
Hypertension
What is Anemia?
lack of haemoglobin or red blood cells or both
Adaptation
Habituation
Decrease in physiological response as the result of repeated exposure to a stimulus
Signals trigger progressively smaller smaller responses in the Brian
What is the tidal volume?
Amount of air inhaled/exhaled in a normal breath
What is the Inspirartory Reserve Volume
The extra volume of air that can be inspired with maximal effort
What is the Expiratory Reserve Volume
The extra volume of air that can be expired with maximum effort
Atmosphere composition percentages
Nitrogen 78%
Oxygen 21%
Other Gases 1%
Hypoxic Hypoxia definiton
Low arterial PO2
Causes of Hypoxic Hypoxia?
High altitude - decreased lung diffusion
Anemic Hypoxia definiton
Decreased total amount of O2 bound to hemoglobin
Causes of Anemic Hypoxia?
Blood loss - Low BP > Carbon Monoxide Poisoning
Tidal Volume measurement
500ml
Inspiratory Reserve Volume measurement
3000ml
Expiratory Reserve Volume
1100ml
Residual Volume
1200ml
What is hyperventilation?
rapid or deep breathing, over release of CO2
What is the normal breathing rate?
12 to 20bpm, averaging 16bpm