HR Policy No. 503 ...Workplace Harassment

Question 1

HR #503 —–Workplace Harassment

The City of Glendale prohibits conduct which creates __________, _________ or_____________ work environment.

Answer 1

an intimidating, hostile, or offensive

Question 2

HR #503 —–Workplace Harassment

Prohibited harassment includes, but is not limited to ____________ or __________abuse of another.

Answer 2

intimidation or persistent abuse

Question 3

HR #503 —–Workplace Harassment

Prohibited harassment includes:

Answer 3

physically, verbally or

in writing.

Question 4

HR #503 —–Workplace Harassment

Employees who are determined to have
vindictively and intentionally made a false complaint of prohibited harassment shall be subject to_________?

Answer 4

disciplinary action.

Question 5

HR #503 —–Workplace Harassment

Definition:
sexual favors, and other verbal or physical conduct of a sexual nature
when one or more of the following situations occur. 1_________2________3__________

Answer 5

Sexual Harassment

1. explicitly or implicitly a
   term or condition of an individual’s employment
2. basis for employment decisions affecting such individual
3. purpose or effect of unreasonably interfering with an individual’s work performance…intimidating, hostile or offensive.

Question 6

HR #503 —–Workplace Harassment

Identification Guidelines for Prohibited Harassment:

1. _____________
2. _____________
3. _____________
4. _____________
5. _____________

Answer 6

1. The behavior is unwelcome
2. The behavior is repetitive, i.e. constant unwelcome touching,
   remarks, or jokes.
3. The behavior is one-sided
4. The harasser usually has some kind of authority over the victim
5. The complainant, for whatever reason, cannot stop the abuse

Question 7

HR #503 —–Workplace Harassment

Manager and supervisor to whom an act of prohibited harassment has
been reported or who becomes aware of acts of prohibited harassment
shall report it to___________?

Answer 7

Human Resources Director

Question 8

HR #503 —–Workplace Harassment

Managers and supervisors, on all levels, are responsible for explaining the _________ _________to a complainant and to make employees aware of
the City’s procedures.

Answer 8

complaint procedure

Question 9

HR #503 —–Workplace Harassment

The employee should also be
made aware that the ____________will be notified of the
complaint.

Answer 9

Human Resources Director

Question 10

HR #503 —–Workplace Harassment

Managers and supervisors have a ________ and are responsible for dealing effectively with complaints as they occur.

Answer 10

duty to act

Question 11

HR #503 —–Workplace Harassment

TRUE or FALSE?

An employee may have another employee
guide him/her through the process for moral support.

Answer 11

TRUE

Question 12

HR #503 —–Workplace Harassment

When is an employee who believes he or she has been harassed encouraged to file a complaint?

Answer 12

As soon as possible.

Question 13

HR #503 —–Workplace Harassment

A complaint must be filed as soon as possible, with one or more or the following City employees:
1.
2.
3.
4.
5.

Answer 13

1. Immediate supervisor
2. Any manager or supervisor within or outside the department
3. Department head
4. The Human Resources Director
5. The City Manager’s “Hotline”

Question 14

HR #503 —–Workplace Harassment

TRUE or FALSE

The City of
Glendale, the Attorney General’s Office Arizona
Civil Rights
Division, and the Equal Employment Opportunity Commission
(EEOC) Phoenix
District Office, do ask and encourage you to
report prohibited harassment to the City’s internal process, on a
timely basis.

Answer 14

TRUE

Question 15

HR #503 —–Workplace Harassment

The Human Resources Director shall expediently direct___(WHO)_________ to investigate complaints of prohibited harassment.

Answer 15

The department head

Question 16

HR #503 —–Workplace Harassment

TRUE or FALSE

The Human Resources Director shall be consulted to determine the severity of disciplinary action to be taken.

Answer 16

TRUE

Question 17

HR #503 —–Workplace Harassment

Disciplinary action shall be taken depending on the__________ and ___________
of each individual situation.

Answer 17

Circumstances

AND

Variables

Question 18

HR #503 —–Workplace Harassment

Disciplinary action may range from a verbal counseling to termination.

Answer 18

Verbal counseling

TO

Termination.

Question 19

HR #503 —–Workplace Harassment

Training shall be conducted ______________on the topic of prohibited harassment and attendance is mandatory for all employees.?

Answer 19

periodically

Question 20

HR #503 —–Workplace Harassment

TRUE or FALSE

Violent behaviors include, but are not limited to:

Making threatening remarks on the City of Glendale property, at City of Glendale events or under circumstances that may negatively impact the City of Glendale’s ability to conduct its business.

Answer 20

TRUE

Question 21

HR #503 —–Workplace Harassment

______(WHO)_________ is responsible for reporting to management if s/he is being
subject to threats or acts of violence or is witnessing threats or acts of
violence.

Answer 21

Each employee

Question 22

HR #503 —–Workplace Harassment

Answer 22

1. Immediate supervisor
2. Any manager or supervisor within or outside the department
3. Department head
4. The Human Resources Director
5. The City Manager’s “Hotline”

Question 23

HR #503 —–Workplace Harassment

Employees involved in fighting or making threats will be disciplined, up to
and including__________.

Answer 23

Termination

Question 24

HR #503 —–Workplace Harassment

_____________should be requested to intervene when a
customer is abusive

Answer 24

A supervisor .

Question 25

HR #503 -----Workplace Harassment An employee may be involved in a personal noncriminal dispute .If the situation escalates, individuals sometimes secure an “Order of Protection”or an "__________________”

Answer 25

“Injunction Against Harassment”

Question 26

HR #503 -----Workplace Harassment Regarding threats or violence against employees: The Human Resources Director, in conjunction with the department head, assesses the need to form a_______ Assessment Team.

Answer 26

Threat Assessment team

Question 27

HR #503 -----Workplace Harassment ____________will provide guidance to the Department Manager in securing a restraining order to deter harassment of the affected employee.

Answer 27

The Threat Assessment Team

Question 28

A member of the City’s_____________ will be available to provide emergency assistance and support to an employee or employees who have been subject of physical and/or psychological violence in the workplace.

Answer 28

Victim Assistance staff

Question 29

HR #503 -----Workplace Harassment Bomb threats can be received in a number of ways. They can come by_______, __________ or _________.

Answer 29

phone, a message, or a third person.

Question 30

HR #503 -----Workplace Harassment TRUE or FALSE? If an evacuation is ordered, and time permits, all employees should take personal items such as purses, lunch boxes, or brief cases with them.

Answer 30

TRUE