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Captains Test 2016 > HR Policy No. 503 ...Workplace Harassment > Flashcards

HR Policy No. 503 ...Workplace Harassment Flashcards

1
Q

HR #503 —–Workplace Harassment

The City of Glendale prohibits conduct which creates __________, _________ or_____________ work environment.

A

an intimidating, hostile, or offensive

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2
Q

HR #503 —–Workplace Harassment

Prohibited harassment includes, but is not limited to ____________ or __________abuse of another.

A

intimidation or persistent abuse

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3
Q

HR #503 —–Workplace Harassment

Prohibited harassment includes:

A

physically, verbally or

in writing.

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4
Q

HR #503 —–Workplace Harassment

Employees who are determined to have
vindictively and intentionally made a false complaint of prohibited harassment shall be subject to_________?

A

disciplinary action.

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5
Q

HR #503 —–Workplace Harassment

Definition:
sexual favors, and other verbal or physical conduct of a sexual nature
when one or more of the following situations occur. 1_________2________3__________

A

Sexual Harassment

  1. explicitly or implicitly a
    term or condition of an individual’s employment
  2. basis for employment decisions affecting such individual
  3. purpose or effect of unreasonably interfering with an individual’s work performance…intimidating, hostile or offensive.
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6
Q

HR #503 —–Workplace Harassment

Identification Guidelines for Prohibited Harassment:

  1. _____________
  2. _____________
  3. _____________
  4. _____________
  5. _____________
A
  1. The behavior is unwelcome
  2. The behavior is repetitive, i.e. constant unwelcome touching,
    remarks, or jokes.
  3. The behavior is one-sided
  4. The harasser usually has some kind of authority over the victim
  5. The complainant, for whatever reason, cannot stop the abuse
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7
Q

HR #503 —–Workplace Harassment

Manager and supervisor to whom an act of prohibited harassment has
been reported or who becomes aware of acts of prohibited harassment
shall report it to___________?

A

Human Resources Director

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8
Q

HR #503 —–Workplace Harassment

Managers and supervisors, on all levels, are responsible for explaining the _________ _________to a complainant and to make employees aware of
the City’s procedures.

A

complaint procedure

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9
Q

HR #503 —–Workplace Harassment

The employee should also be
made aware that the ____________will be notified of the
complaint.

A

Human Resources Director

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10
Q

HR #503 —–Workplace Harassment

Managers and supervisors have a ________ and are responsible for dealing effectively with complaints as they occur.

A

duty to act

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11
Q

HR #503 —–Workplace Harassment

TRUE or FALSE?

An employee may have another employee
guide him/her through the process for moral support.

A

TRUE

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12
Q

HR #503 —–Workplace Harassment

When is an employee who believes he or she has been harassed encouraged to file a complaint?

A

As soon as possible.

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13
Q

HR #503 —–Workplace Harassment

A complaint must be filed as soon as possible, with one or more or the following City employees:
1.
2.
3.
4.
5.
A
  1. Immediate supervisor
  2. Any manager or supervisor within or outside the department
  3. Department head
  4. The Human Resources Director
  5. The City Manager’s “Hotline”
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14
Q

HR #503 —–Workplace Harassment

TRUE or FALSE

The City of
Glendale, the Attorney General’s Office Arizona
Civil Rights
Division, and the Equal Employment Opportunity Commission
(EEOC) Phoenix
District Office, do ask and encourage you to
report prohibited harassment to the City’s internal process, on a
timely basis.

A

TRUE

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15
Q

HR #503 —–Workplace Harassment

The Human Resources Director shall expediently direct___(WHO)_________ to investigate complaints of prohibited harassment.

A

The department head

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16
Q

HR #503 —–Workplace Harassment

TRUE or FALSE

The Human Resources Director shall be consulted to determine the severity of disciplinary action to be taken.

A

TRUE

17
Q

HR #503 —–Workplace Harassment

Disciplinary action shall be taken depending on the__________ and ___________
of each individual situation.

A

Circumstances

AND

Variables

18
Q

HR #503 —–Workplace Harassment

Disciplinary action may range from a verbal counseling to termination.

A

Verbal counseling

TO

Termination.

19
Q

HR #503 —–Workplace Harassment

Training shall be conducted ______________on the topic of prohibited harassment and attendance is mandatory for all employees.?

A

periodically

20
Q

HR #503 —–Workplace Harassment

TRUE or FALSE

Violent behaviors include, but are not limited to:

Making threatening remarks on the City of Glendale property, at City of Glendale events or under circumstances that may negatively impact the City of Glendale’s ability to conduct its business.

A

TRUE

21
Q

HR #503 —–Workplace Harassment

______(WHO)_________ is responsible for reporting to management if s/he is being
subject to threats or acts of violence or is witnessing threats or acts of
violence.

A

Each employee

22
Q

HR #503 —–Workplace Harassment

A
  1. Immediate supervisor
  2. Any manager or supervisor within or outside the department
  3. Department head
  4. The Human Resources Director
  5. The City Manager’s “Hotline”
23
Q

HR #503 —–Workplace Harassment

Employees involved in fighting or making threats will be disciplined, up to
and including__________.

A

Termination

24
Q

HR #503 —–Workplace Harassment

_____________should be requested to intervene when a
customer is abusive

A

A supervisor .

25
Q

HR #503 —–Workplace Harassment

An employee may be involved in a personal noncriminal
dispute .If the situation escalates, individuals sometimes secure an “Order of Protection”or an “__________________”

A

“Injunction Against Harassment”

26
Q

HR #503 —–Workplace Harassment

Regarding threats or violence against employees:

The Human Resources Director, in conjunction with the department head, assesses the need to form a_______ Assessment Team.

A

Threat Assessment team

27
Q

HR #503 —–Workplace Harassment

____________will provide guidance to the Department Manager in securing a restraining order to deter harassment of the affected employee.

A

The Threat Assessment Team

28
Q

A member of the City’s_____________ will be available to provide emergency assistance and support to an employee or employees who have been subject of physical and/or psychological violence in the workplace.

A

Victim Assistance staff

29
Q

HR #503 —–Workplace Harassment

Bomb threats can be received in a number of ways. They can come by_______, __________ or _________.

A

phone, a message, or a third person.

30
Q

HR #503 —–Workplace Harassment

TRUE or FALSE?

If an evacuation is ordered, and time permits, all employees should take
personal items such as purses, lunch boxes, or brief cases with them.

A

TRUE

Captains Test 2016 (54 decks)

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