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ESA > ESA | Practice Exam 2.5 > Flashcards

ESA | Practice Exam 2.5 Flashcards

1
Q

When selecting a site for a 5-day sales meeting, which of the following is the LEAST important factor to consider?

A. Time of year
B. Types and availability of ground transportation
C. Meeting facility
D. Geographic accessibility

A

Types and availability of ground transportation

The Convention Industry Council (CIC) Manual (8th Edition), 2008 (75)

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2
Q

For a multiple-hotel convention, the programme committee has agreed to handle room reservations through the convention bureau’s housing bureau. It is LEAST appropriate for registrants to return the reservation form to the:

A. association office
B. convention bureau
C. housing bureau
D. headquarter hotel

A

The correct answer is D. headquarter hotel CIC International Manual, 2005 (20; chapter 5, page 17) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (290)

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3
Q

Which of the following is a sustainability recommendation for an on-site office?

A. Provide copiers with double-sided copying options
B. Use desktops instead of laptops to reduce energy loss
C. Use ink-jet printers for low energy consumption
D. Use printing paper with at least 10% post-consumer content

A

C - Inkjet

The Convention Industry Council (CIC) Manual (8th Edition), 2008 (143)

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4
Q

The general session is set in the ballroom for 1,000 people theatre-style. At the 15-minute coffee break, it will be divided into four break-out rooms of 250 people each. To ensure a smooth transition, the convention services manager (CSM) must consider all of the following EXCEPT the:

A. type of chairs
B. number of staff required
C. audiovisual (A/V) needs of the break-out rooms
D. placement of aisles in the general session

A

A - Types of chairs

The Convention Industry Council (CIC) Manual (8th Edition), 2008 (p.334)

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5
Q

Exposition service suppliers are generally referred to as official service contractors, exclusive contractors, and exhibitor-appointed contractors. Exhibitor-appointed contractors are selected by the:

A. exposition management
B. exhibitor
C. convention and visitors bureau (CVB)/tourism office
D. union business agents

A

The correct answer is B.

exhibitor The Convention Industry Council (CIC) Manual (8th Edition), 2008 (p.404)

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6
Q

An essential element of an emergency action plan involves:

A. establishing a definite chain of command
B. conducting a unique site inspection concerning security at the venue
C. collecting contact information from all attendees/delegates
D. identifying the location of the closest police station

A

The correct answer is A. establishing a definite chain of command

PCMA Professional Meeting Management (5th Edition), 2006 (Chapter 44, Page 675) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (Ch. 15, pg. 147)

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7
Q

To evaluate the effectiveness of the risk management plan for an international meeting, the identified risks could be compared to what resource?

A. Travel Advisory Notices (typically on the destination’s travel Web site)
B. The United States (US) Department of Tourism Web site
C. Risks identified by the destination marketing organisation (DMO
D. Risks identified by attendees/delegates at the meeting

A

The correct answer is A. Travel Advisory Notices (typically on the destination’s travel Web site)

CIC International Manual, 2005 (39)

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8
Q

Which of the following items is LEAST likely to be included in a convention programme book?

A. Floor and room diagrams
B. Special events
C. City guides and tourist attractions
D. Daily events

A

The correct answer is C. City guides and tourist attractions

APEX Industry Glossary (www.conventionindustry.org/glossary), 2005 (p. 105) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (315-316) APEX Industry Glossary (2nd Edition), 2011 (66)

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9
Q

What term describes a group that is appointed to give expert information at a particular event or entire programme?

A. Task force
B. Advisory board
C. Ad hoc committee
D. Business exchange

A

B - Advisory board

PCMA Professional Meeting Management (5th Edition), 2006 (Ch. 9, pg. 120)

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10
Q

The Respective Code of Ethics is in place to enhance the reputation of the meetings industry. Which of the following is included in the Code?

A. Maintaining integrity
B. Protecting against fraud
C. Providing prerequisites
D. Honoring past commitments

A

The correct answer is A. Maintaining integrity

CIC International Manual, 2005 (Chapter ‘18’, Page) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (436)

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11
Q

Typical sanctions for violating exhibition booth/stand rules and regulations include all of the following EXCEPT:

A. loss of one-half accrued points
B. loss of remainder of points
C. monetary fine to the exhibitor
D. 1-year suspension of exhibit privileges

A

The correct answer is C. monetary fine to the exhibitor

The Convention Industry Council (CIC) Manual (8th Edition), 2008 (410)

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12
Q

An integrated marketing plan should include all of the following EXCEPT:

A. internet/intranet
B. publications
C. segmentation
D. sales

A

The correct answer is C. segmentation

The Convention Industry Council (CIC) Manual (8th Edition), 2008 (p.301)

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13
Q

When dealing with soft currency during international travel, the meeting professional should confirm how payments can be made because:

A. the currency exchange risk is solely on the organisation
B. most countries only negotiate in their currency
C. wire transfers may not be accepted as a form of payment
D. currency must be received and exchanged at the same rate

A

The correct answer is C. wire transfers may not be accepted as a form of payment

PCMA Professional Meeting Management (5th Edition), 2006 (Chapter 16, Page 227)

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14
Q

To ensure an environmentally friendly meal function, a meeting professional should request that the hotel use:

A. styrofoam products
B. washable plastic products
C. glass and china products
D. biodegradable paper products

A

The correct answer is C. glass and china products

CIC International Manual, 2005 (Chapter ‘15’, Page 67) PCMA Professional Meeting Management (5th Edition), 2006 (Chapter ‘’, Page 479) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (Chapter 14, page 142)

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15
Q

To ensure correct invoicing and to exercise responsible financial management, it is wise to review the hotel’s resume with the:

A. group banquet costs
B. front office manager or accounting manager
C. head bookkeeper or captain
D. general manager or resident manager

A

The correct answer is A. group banquet costs

PCMA Professional Meeting Management (5th Edition), 2006 (556-557) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (177-178)

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16
Q

The term “certificate of insurance” refers to

A. a special liability policy
B. the meeting professional’s insurance policy
C. a validation of the meeting professional’s coverage by the insurance commissioner
D. the verification that the meeting professional’s suppliers/vendors carry workers’ compensation and general liability insurance

A

The correct answer is D. the verification that the meeting professional’s suppliers/vendors carry workers’ compensation and general liability insurance

APEX Industry Glossary (www.conventionindustry.org/glossary), 2005 (p. 29, 31) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (p. 67) APEX Industry Glossary (2nd Edition), 2011 (13)

17
Q

What protects a meeting professional against bodily injury or property damage claims involving third parties outside of the United States (US)?

A. Protective Liability Insurance
B. Event-specific Public Liability insurance
C. Medical Liability insurance
D. General Liability insurance

A

The correct answer is B. Event-specific Public Liability insurance

CIC International Manual, 2005 (37)

18
Q

The promotion of an annual meeting for a 10,000-member professional association requires the first notification be sent to members 6 months in advance. The budget for printing and mailing the notifications is $5,000 USD. The first notification should contain all the following elements EXCEPT the:

A. registration form
B. housing policy/procedure
C. overview of the schedule
D. workshop speakers

A

The correct answer is D. workshop speakers

PCMA Professional Meeting Management (5th Edition), 2006 (pg 68) The Convention Industry Council (CIC) Manual (8th Edition), 2008 (305)

ESA (33 decks)

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