Customer Relationship Flashcards
1
Q
Company forms with its particular customer
A
Customer relationship
2
Q
Funded on human collaboration
A
Personal assistance
3
Q
Deepest and most intimate type of relationship that involves assigning a salesperson to an individual customer
A
Dedicated personal assistant
4
Q
Customers help themselves
A
Self service
5
Q
Combination of self-service and automated process
A
Automated services
6
Q
Communities can be used by companies to be more close customers
A
Communities
7
Q
Customers have the chance to co-create value designing and innovating products
A
Co-creation
