Cultural competence Flashcards
What is stage one of the organization cultural competence assessment model?
Organization is blind and is insensitive to other cultures
What is stage two of the organization cultural competence assessment model?
The organization reacts to cultural diversity but is confused about cultural differences.
What is stage three of the organization cultural competence assessment model?
The organization accepts cultural diversity, and tolerates cultural differences.
What is stage four of the organization cultural competence assessment model?
The organization integrates cultural diversity into a shared vision/mission.
List benefits of culturally competent care.
More appropriate plans/ increased compliance and thus improved outcomes
Better patient satisfacion
What are attributes of a culturally competent provider?
Knows about culturally specific causes of morbidity and mortality
Know community/family structures
Familiar with patterns of healthcare utilization.
Able to identify communication issues.
What types of questions should be asked to understand a patient’s explanatory model of illness?
What do you fear about disease/chief problems with sickness
Who do you turn to for help?
How do you think the sickness works?
Why do you think you got sick?
What is the L-E-A-R-N mnemonic used for, and what does it stand for?
To learn a patient’s explanatory model of illness.
Listen about their point of view
Explain your perception
Acknowledge differences
Recommend treatment
Negotiate agreement.
What is cultural competence?
The habitual use of communication, knowledge, skills, clinical reasoning, emotions, values, and reflections in daily practice for the benefit of the individual and the community.
