Conflict

Question 1

interpersonal conflict

Answer 1

Occurs when ones wishes or actions obstruct or impede another wishes or actions

Question 2

Conflict is

Answer 2

Inevitable - peoples moods and preferences are bound to differ

Question 3

Natural relationship tensions

Answer 3

Autonomy vs. connection, openness vs privacy, stability vs change, integration vs separation

Question 4

Factors associated with increased conflict (4)

Answer 4

Personality, attachment style, life stages, additional factors

Question 5

Personality

Answer 5

Impulsive, and people who experience negative emotions have more disagreements. Lack of similarity causes conflict

Question 6

Attachment style

Answer 6

Secure - experience less conflict and manage it better
Anxious and avoidant - prone to conflict

Question 7

What life stage is associated with conflict

Answer 7

young adulthood

Question 8

Common types of conflict

Answer 8

Criticism, illegitimate demands, rebuffs, cumulative annoyances

Question 9

How do differing perspectives cause conflcit

Answer 9

• actor and observer effects
• self serving biases
• attributional conflict: arguing whose point is correct

Question 10

Strategies for dealing with conflict

Answer 10

Avoidance, negotiation, escalation

Question 11

Discrepancies in approaches to conflict

Answer 11

Demanding behaviour vs withdrawing behaviour

Question 12

Five styles of interpersonal conflict management

Answer 12

Competing, collaborating, avoiding, accommodating, compromising

Question 13

Steps for negotiation and accommodation

Answer 13

be attentive, optimistic, value partners and own outcomes, future orientation, third-party perspective, take a break, consider what to do differently

Question 14

What are 5 ways to end a conflict

Answer 14

separation, domination, compromise, integrative agreements, structural improvements

Question 15

Timeline of conflict

Answer 15

1. event occurs that leads to conflict
2. arguing about who is correct
3. addressing or avoiding conflict
4. complaints, withdrawal, partial communication
5. working toward a solution - negotiation and accommodation

Question 16

Opposing motivations (dialects)

Answer 16

Autonomy vs. connection, openness vs privacy/closedness, stability vs change, integration vs separation (in terms of social networks)

Question 17

People who are more similar have

Answer 17

less conflict

Question 18

Instigating events:

Answer 18

Criticism, illegitimate demands, rebuffs, cumulative annoyances

Question 19

Rebuffs involve

Answer 19

One personal appeals to another for a desired reaction and the other person fails to respond as expected

Question 20

cumulative annoyances

Answer 20

trivial events that become irritating with repetition

Question 21

attributional conflict

Answer 21

fighting over whose explanation is right and whose account is wrong

Question 22

In escalation, how can we say mean things (2)

Answer 22

Direct or indirect tactics

Question 23

Emotional flooding

Answer 23

when people become overwhelmed by high arousal and strong emotion and are unable, for a time, to think straight

Question 24

Negotiation uses these two conflict tactics

Answer 24

Direct - addressing the problem
indirect - not discussing the issue but diffusing the ill feelings

Question 25

Responses to dissatisfaction (4)

Answer 25

1. voice
2. loyalty
3. neglect
4. exit

Question 26

Voice

Answer 26

behaving in an active, constructive manner by trying to improve the situation by discussing matters with the partner

Question 27

Loyalty

Answer 27

Passive, but constructive

Question 28

Neglect

Answer 28

passive but destructive - avoiding discussion of critical issues and reducing interdependence

Question 29

Exit

Answer 29

actively destructive manner by leaving the partner, threatening to end the relationship, or engaging in abusive acts

Question 30

People are more likely to be constructive when

Answer 30

investments are high and the relationship is satisfying

Question 31

Four types of couples dealing with conflict

Answer 31

Volatile, validators, avoiders, hostiles

Question 32

Volatile

Answer 32

Frequent and passionate arguments

Question 33

Validators

Answer 33

behave more like collaborators

Question 34

Hostiles

Answer 34

too much criticism, contempt, defensiveness, and withdrawal, and the longer they last, the more oppressive they become

Question 35

separation

Answer 35

one or both partners withdraw without resolving the conflic

Question 36

domination

Answer 36

one partner gets his or her way

Question 37

Compromise

Answer 37

occurs when both parties reduce their aspirations or gradually change their goals so that a mutually acceptable alternative can be found

Question 38

Integrative agreements

Answer 38

satisfy both partners’ original goals and aspirations, usually through creativity and flexibility

Question 39

Structural improvement

Answer 39

partners not only get what they want but also learn and grow and make desirable changes to their relationship

Question 40

speaker-listener technique

Answer 40

provides a structure for calm, clear communication about contentious issues that promotes the use of active listening skills and increases the chances that partners will understand and validate each other despite their disagreement

Question 41

In the speaker-listener technique

Answer 41

one person gets the floor and other listens