Complaints Flashcards
1
Q
What framework can be used to take pain hx>
A
SOCRATES
2
Q
What framework can be used to ask pt about concerns?
A
ICE
Idea
Concerns
Expectations
3
Q
How are complaints dealt with on NHS?
A
Try local resolution initially
If local resolution escalated to Parliamentary and Health Service Ombudsman
4
Q
When should complaints be dealt with?
A
Acknowledge within 3 days
If unable to reach resolution within 10 days - updated every 1- days
Provide full written record of all stages of events
Earliest stage talk to your indemnity
