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461-Foundations > Communiction ppt > Flashcards

Communiction ppt Flashcards

1
Q

Both communication and patient education is vital to _____.

A

patient outcomes

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2
Q

Patient outcomes that are nurse controlled, are monitored and evaluated for ______ including submission for Magnet.

A

submission

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3
Q

_____ is often the key to decreasing ED visits & acute exacerbation of illness.

A

patient education

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4
Q

Only through effective communication can, patient education be _____.

A

successful

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5
Q

Caring relationships are the foundation of clinical ______.

A

nursing practice

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6
Q

Therapeutic relationships promote a _______ that facilitates positive change and growth.

A

psychological

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7
Q

Communication and nursing practice is a lifelong _____ for nurses.

A

learning

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8
Q

Therapeutic communication promotes personal growth and attainment of patients’ ______.

A

health-related goals

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9
Q

_____ is the key to nurse-patient relationships.

A

communication

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10
Q

Patient safety requires effective ____.

A

communication

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11
Q

Communication improves patient outcomes and increases _____.

A

patient satisfaction

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12
Q

The ability to relate to others is important for ______ communication

A

interpersonal

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13
Q

Communication, including posture, expressions, _____, words, and attitudes has the power to hurt or heal.

A

gestures

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14
Q

Thinking is influenced by perception which is made up of the five senses, _____, and education. In addition to perceptual bias and ______.

A

culture

emotional intelligence

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15
Q

The 5 levels of communication

A 
intrapersonal
interpersonal
small group
public
electronic
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16
Q

The _____ phase occurs before meeting the patient.

A

preinteraction

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17
Q

The _____ phase is when the nurse and the patient meet and get to know each other.

A

orientation

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18
Q

The _____ phase is when the nurse and the patient work together to solve problems and accomplish goals.

A

working

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19
Q

The ______ phase occurs at the end of a relationship.

A

termination

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20
Q

Types of Professional Nursing Relationships

A

Nurse - family
Nurse - health care team
Nurse - community

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21
Q

One who encodes and one who decodes the message

A

referent

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22
Q

The setting for sender-receiver interactions

A

sender and reciver

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23
Q

Message the receiver returns

A

message

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24
Q

Motivates one to communicate with another

A

channels

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25
Q

Means of conveying and receiving messages

A

feedback

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26
Q

Factors that influence communication

A

interpersonal variable

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27
Q

Content of the message

A

environment

28
Q

In a nurse-patient relationship the _____ phase occurs before meeting the patient.

A

preinteraction

29
Q

In a nurse-patient relationship the _____ phase when the nurse and the patient meet and get to know each other.

A

orientation

30
Q

In a nurse-patient relationship the _____ phase when the nurse and the patient work together to solve problems and accomplish goals

A

working phase

31
Q

In a nurse-patient relationship the _____ phase occurs at the end of a relationship

A

termination phase

32
Q

A professional is expected to be clean, neat, well groomed, conservatively dressed, and _____ free.

A

odor

33
Q

Professional behavior reflects warmth, friendliness, confidence, and competence. Professionals speak in a clear, well-modulated voice; use good grammar; listen to others; help and support colleagues; and _______.

A

communicate effectively

34
Q

______ is part of professional communication. To practice courtesy, say hello and goodbye to patients and knock on doors before entering.

A

Common courtesy

35
Q

Always introduce yourself. Failure to give your name and status or to acknowledge a patient creates _______ about the interaction and conveys an impersonal lack of commitment or caring.

A

uncertainty

36
Q

_____ is being self-directed and independent in accomplishing goals and advocating for others. Professional nurses make choices and accept responsibility for the outcomes of their actions.

A

Autonomy

37
Q

_______ allows you to express feelings and ideas without judging or hurting others. Assertive behavior includes intermittent eye contact; nonverbal communication that reflects interest, honesty, and active listening; spontaneous verbal responses with a confident voice; and culturally sensitive use of touch and space.

A

Assertiveness

38
Q

Therapeutic communication techniques

A 
Sharing observations
Sharing empathy
Sharing hope
Sharing humor
Sharing feelings
Using touch
Using silence
Providing information
Clarifying
Focusing
Paraphrasing
Validation
Asking relevant questions
Summarizing
Self-disclosure
Confrontation
39
Q

Nontherpeutic communication techniques

A 
Asking personal questions
Giving personal opinions
Changing the subject
Automatic responses
False reassurance
Sympathy
Asking for explanations
Approval or disapproval
Defensive responses
Passive or aggressive responses
Arguing
40
Q

Adapting Communication Techniques

A 
Patients who cannot speak clearly
Cognitive impairment
Hearing impairment
Visual impairment
Unresponsive
Patients who do not speak English (or your language)
41
Q

All state Nurse Practice Acts recognize that patient _____ falls within the scope of nursing practice.

A

teaching

42
Q

The ______ sets standards for patient and family education.

A

Joint Commission

43
Q

Successful accomplishment of standards requires _____ among health care professionals.

A

collaboration

44
Q

Ensure that your educational efforts are patient centered by taking into consideration your patients’ own education and experience; their _______ in the educational process; and their psychosocial, spiritual, and cultural values.

A

desire to actively participate

45
Q

It is important to _______ evidence of successful patient education in patients’ medical records.

A

document

46
Q

The purpose of patient education is to help individuals, families, or communities achieve ______.

A

optimal levels of health

47
Q

Patient education includes ____ and promotion of health and illness prevention
Restoration of health
Coping with impaired functioning.

A

maintenance

48
Q

Role of the Nurse in teaching information that patients and families need to make _____ decisions regarding their care

A

informed

49
Q

Role of the Nurse in teaching and learning to determine what patients ____.

A

need to know

50
Q

Role of the Nurse in teaching and learning is to identify when patients are ____.

A

ready to learn

51
Q

The role of the nurse in teaching and learning

A

Speak up if you have questions or concerns.
Pay attention to the care you get.
Educate yourself about your illness.
Ask a trusted family member or friend to be your advocate.
Know which medicines you take and why.
Use a health care organization that has been carefully evaluated.
Participate in all decisions about your treatment.

52
Q

Teaching as communication

A

Closely parallels the communication process
Depends partly on effective interpersonal communication
The learning objective describes what the learner will be able to accomplish after instruction is given
Effective communication involves feedback

53
Q

Domains of learning include cognitive, affective and _____.

A

psychomotor

54
Q

_____ domain of learning includes all intellectual behaviors and requires thinking

A

cognitive

55
Q

_____ domain of learning deals with expression of feelings and development of attitudes, opinions, or values

A

affective

56
Q

_____ domain of learning involves acquiring skills that require coordination and integration of mental and physical movements

A

psychomotor

57
Q

Basic Learning Principles

A

Motivation to learn
Ability to learn
Learning environment

58
Q

Motivation to learn addresses the patient’s desire or _____ to learn.

A

willingness

59
Q

Ability to learn depends on physical and cognitive abilities, _______, physical wellness, thought processes

A

developmental level

60
Q

The learning _____ allows a person to attend to instruction.

A

environment

61
Q

The ______ makes learning difficult or a pleasure. The ideal environment must be well lit and must have good ventilation, appropriate furniture, and a proper temperature.

A

physical environment

62
Q

A patient’s _____ will affect his or her preferences for learning. People process information by seeing and hearing, reflecting and acting, reasoning logically and intuitively, and analyzing and visualizing.

A

learning style

63
Q

____ set is the mental state that allows the learner to focus on and comprehend a learning activity.

A

attentional set

64
Q

______ is the force that acts on or within a person to cause the person to behave in a particular way.

A

motivation

65
Q

_______ maintains learning attention and participation. They build on existing knowledge. Select teaching approach.
Incorporate teaching with nursing care.

A

Guiding learning

66
Q

Select appropriate instructional methods:

A 
Group instruction
One-on-one discussion
Preparatory instruction
Demonstration
Analogy
Role playing
Simulation
67
Q

Guiding learning takes into account illiteracy and other disabilities, ______, using different teaching tools, and special needs of children and older adults

A

Cultural diversity

461-Foundations (45 decks)

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