Communiction ppt Flashcards
Both communication and patient education is vital to _____.
patient outcomes
Patient outcomes that are nurse controlled, are monitored and evaluated for ______ including submission for Magnet.
submission
_____ is often the key to decreasing ED visits & acute exacerbation of illness.
patient education
Only through effective communication can, patient education be _____.
successful
Caring relationships are the foundation of clinical ______.
nursing practice
Therapeutic relationships promote a _______ that facilitates positive change and growth.
psychological
Communication and nursing practice is a lifelong _____ for nurses.
learning
Therapeutic communication promotes personal growth and attainment of patients’ ______.
health-related goals
_____ is the key to nurse-patient relationships.
communication
Patient safety requires effective ____.
communication
Communication improves patient outcomes and increases _____.
patient satisfaction
The ability to relate to others is important for ______ communication
interpersonal
Communication, including posture, expressions, _____, words, and attitudes has the power to hurt or heal.
gestures
Thinking is influenced by perception which is made up of the five senses, _____, and education. In addition to perceptual bias and ______.
culture
emotional intelligence
The 5 levels of communication
intrapersonal interpersonal small group public electronic
The _____ phase occurs before meeting the patient.
preinteraction
The _____ phase is when the nurse and the patient meet and get to know each other.
orientation
The _____ phase is when the nurse and the patient work together to solve problems and accomplish goals.
working
The ______ phase occurs at the end of a relationship.
termination
Types of Professional Nursing Relationships
Nurse - family
Nurse - health care team
Nurse - community
One who encodes and one who decodes the message
referent
The setting for sender-receiver interactions
sender and reciver
Message the receiver returns
message
Motivates one to communicate with another
channels
Means of conveying and receiving messages
feedback
Factors that influence communication
interpersonal variable
Content of the message
environment
In a nurse-patient relationship the _____ phase occurs before meeting the patient.
preinteraction
In a nurse-patient relationship the _____ phase when the nurse and the patient meet and get to know each other.
orientation
In a nurse-patient relationship the _____ phase when the nurse and the patient work together to solve problems and accomplish goals
working phase
In a nurse-patient relationship the _____ phase occurs at the end of a relationship
termination phase
A professional is expected to be clean, neat, well groomed, conservatively dressed, and _____ free.
odor
Professional behavior reflects warmth, friendliness, confidence, and competence. Professionals speak in a clear, well-modulated voice; use good grammar; listen to others; help and support colleagues; and _______.
communicate effectively
______ is part of professional communication. To practice courtesy, say hello and goodbye to patients and knock on doors before entering.
Common courtesy
Always introduce yourself. Failure to give your name and status or to acknowledge a patient creates _______ about the interaction and conveys an impersonal lack of commitment or caring.
uncertainty
_____ is being self-directed and independent in accomplishing goals and advocating for others. Professional nurses make choices and accept responsibility for the outcomes of their actions.
Autonomy
_______ allows you to express feelings and ideas without judging or hurting others. Assertive behavior includes intermittent eye contact; nonverbal communication that reflects interest, honesty, and active listening; spontaneous verbal responses with a confident voice; and culturally sensitive use of touch and space.
Assertiveness
Therapeutic communication techniques
Sharing observations Sharing empathy Sharing hope Sharing humor Sharing feelings Using touch Using silence Providing information Clarifying Focusing Paraphrasing Validation Asking relevant questions Summarizing Self-disclosure Confrontation
Nontherpeutic communication techniques
Asking personal questions Giving personal opinions Changing the subject Automatic responses False reassurance Sympathy Asking for explanations Approval or disapproval Defensive responses Passive or aggressive responses Arguing
Adapting Communication Techniques
Patients who cannot speak clearly Cognitive impairment Hearing impairment Visual impairment Unresponsive Patients who do not speak English (or your language)
All state Nurse Practice Acts recognize that patient _____ falls within the scope of nursing practice.
teaching
The ______ sets standards for patient and family education.
Joint Commission
Successful accomplishment of standards requires _____ among health care professionals.
collaboration
Ensure that your educational efforts are patient centered by taking into consideration your patients’ own education and experience; their _______ in the educational process; and their psychosocial, spiritual, and cultural values.
desire to actively participate
It is important to _______ evidence of successful patient education in patients’ medical records.
document
The purpose of patient education is to help individuals, families, or communities achieve ______.
optimal levels of health
Patient education includes ____ and promotion of health and illness prevention
Restoration of health
Coping with impaired functioning.
maintenance
Role of the Nurse in teaching information that patients and families need to make _____ decisions regarding their care
informed
Role of the Nurse in teaching and learning to determine what patients ____.
need to know
Role of the Nurse in teaching and learning is to identify when patients are ____.
ready to learn
The role of the nurse in teaching and learning
Speak up if you have questions or concerns.
Pay attention to the care you get.
Educate yourself about your illness.
Ask a trusted family member or friend to be your advocate.
Know which medicines you take and why.
Use a health care organization that has been carefully evaluated.
Participate in all decisions about your treatment.
Teaching as communication
Closely parallels the communication process
Depends partly on effective interpersonal communication
The learning objective describes what the learner will be able to accomplish after instruction is given
Effective communication involves feedback
Domains of learning include cognitive, affective and _____.
psychomotor
_____ domain of learning includes all intellectual behaviors and requires thinking
cognitive
_____ domain of learning deals with expression of feelings and development of attitudes, opinions, or values
affective
_____ domain of learning involves acquiring skills that require coordination and integration of mental and physical movements
psychomotor
Basic Learning Principles
Motivation to learn
Ability to learn
Learning environment
Motivation to learn addresses the patient’s desire or _____ to learn.
willingness
Ability to learn depends on physical and cognitive abilities, _______, physical wellness, thought processes
developmental level
The learning _____ allows a person to attend to instruction.
environment
The ______ makes learning difficult or a pleasure. The ideal environment must be well lit and must have good ventilation, appropriate furniture, and a proper temperature.
physical environment
A patient’s _____ will affect his or her preferences for learning. People process information by seeing and hearing, reflecting and acting, reasoning logically and intuitively, and analyzing and visualizing.
learning style
____ set is the mental state that allows the learner to focus on and comprehend a learning activity.
attentional set
______ is the force that acts on or within a person to cause the person to behave in a particular way.
motivation
_______ maintains learning attention and participation. They build on existing knowledge. Select teaching approach.
Incorporate teaching with nursing care.
Guiding learning
Select appropriate instructional methods:
Group instruction One-on-one discussion Preparatory instruction Demonstration Analogy Role playing Simulation
Guiding learning takes into account illiteracy and other disabilities, ______, using different teaching tools, and special needs of children and older adults
Cultural diversity
