Communication and Negotiation Flashcards
What are meeting minutes and why are they important in the projects that you manage?
Meeting minutes are a log of the key discussion points of a meeting. Meetings are important as they allow you to track key actions relevant to the project and ensure there timely close out.
What information do you typically include within a case study?
Size, Value (if not confidential), description of the works, achievements.
In what areas of your work do you have to undertake presentations?
Pitches to potential clients, part of an end of stage design presentation, at team / divisional meetings
What is the purpose of a dropline in a programme?
This is to provide an accurate indication of actual progress against anticipated progress on site.
How does a dropline programme help you communicate effectively with your client?
A dropline programme is a tool that would allow me to provide my client with regular, accurate, updates on the project progress.
What information was included with this communication skills training course?
This covered topics such as presentation skills, visual communication skills and non-verbal communication skills.
What is the purpose of contractor interviews?
To allow the project team to ask questions to the contractor relevant to their tender return. This allows the team and client to make an assessment on the key individuals involved in the project also.
Why is an agenda important?
To provide all parties an understanding of key topics to be discussed at a meeting. Provide structure to a meeting. Allows all parties to adequately prepare for a meeting.
Why is it important to issue an agenda ahead of time?
To allow all parties to come to the meeting prepared and with relevant updates against key items.
What information would you typically include in a PTI agenda
- Key Project Team
- Health and Safety
- Sustainability
- Specific Project Information
- Introductions
What topics do you typically wish to be addressed as part of contractor interviews?
- Key Project Team
- Health and Safety
- Sustainability
- Specific Project Information
- Introductions
- Questions from the project team / client
How do you ensure that the project team are engaged and feel involved during the contractor interviews?
By allowing them opportunities to ask questions throughout the interview. Ensuring there are items relevant to their role on the agenda.
Would you circulate the minutes to the contractors also?
Not to contractors but to the project team.
Can you please provide an example of when you have communicated well?
During a meeting with the client to explain the reasoning that a change order arose. I used reference material and clearly explained the issue at hand.
Can you please name a time when you have Negotiated well?
In order to receive a fee reduction from a tendering architect once they were in the preferred position with the client.
