Communication Flashcards
describe & define COMMUNICATION
- type of LIFELONG LEARNING PROCESS
- establishes NURSE-PATIENT RELATIONSHIPS
- helps to REDUCE RISK OF ERRORS
describe THERAPEUTIC COMMUNICATION
- promotion of PERSONAL GROWTH
- helps patient reach their goals
how can nurses communicate with their patients?
- DEVELOP CARING RELATIONS
- BE SUPPORTIVE
- BEING PRESENT
- BEING SENSITIVE
- PROMOTING TEACHING & LEARNING
How to develop nursing communication skills?
- gathering of RELEVANT INFO about patient
- begin to INTEGRATE this info and clinical experiences
- promote understanding and planning patient care
INTRAPERSONAL COMMUNICATION:
- powerful form of comms—used to “self-talk” and develops one’s own feelings and self-esteem
- can use the teach-back method, asking questions to patient allowing for the opportunity for clarification or identify any misinterpretations
INTERPERSONAL COMMUNICATION
- the most commonly used
- you and another person; face-to-face typically
SMALL-GROUP COMMUNICATION:
- action that occurs when a small number of people meet
- allows for various group dynamics
- GOAL DIRECTED
PUBLIC COMMUNICATION:
- interaction with an audience
- can be seen through conferences or classroom discussions etc…
what are the ELEMENTS OF THE COMMUNICATION PROCESS/CIRCULAR TRANSACTIONAL MODEL? (7)
- REFERENT
- SENDER & RECEIVER
- MESSAGE
- CHANNELS
- FEEDBACK
- INTERPERSONAL VARIABLES
- ENVIRONMENT
REFERENT
motivates one person to communicate with another
SENDER
person who encodes and delivers a message - switches back and forth
RECEIVER
- person who receives and decodes the message - switches back and forth
- use of active listening
MESSAGE
the content of the communication
CHANNELS
use of communication channels to send and receive messages through visual, auditory, and tactile senses
FEEDBACK
- message that a sender receives from the receiver
- allows to see the extent to which the receiver understood the meaning of the message
INTERPERSONAL VARIABLES
factors within both sender and receiver that influence communication
CONTEXT/ENVIRONMENT
the setting for sender-receiver interaction
importance of circular transactional model
**allows to show the COMPLEMENTARY & SYMMETRICAL relationship of communication between both people
- continuous & interactive
what are our FORMS OF VERBAL COMMUNICATION (6)?
- VOCAB/LANGUAGE
- avoid medical jargon/proper use of translator - DENOTATIVE/CONNOTATIVE MEANING
- PACING (SPEED)
- INTONATION (tone)
- CLARITY/BREVITY
- be simple, brief, & direct - TIMING & RELEVANCE
what are our FORMS OF NONVERBAL COMMUNICATION (7)?
- PERSONAL APPEARANCE
- POSTURE & GAIT
- FACIAL EXPRESSIONS
- EYE CONTACT
- GESTURES
- SOUNDS
- PERSONAL SPACE/TERRITORALITY
metacommunication
all factors that influence communication
what are the PHASES OF THE HELPING RELATIONSHIP?
➢ Preinteraction phase
➢ Orientation phase
➢ Working phase
➢ Termination phase
PREINTERACTION PHASE
- before meeting a patient
- reviewing data and talking to other caregivers to anticipate interaction
ORIENTATION PHASE
- setting tone of relationship and close observation of patient
- assessment of health status and clarification of roles
WORKING PHASE
encouragement of patient and taking action to work together to solve problems and accomplish outcomes
TERMINATION PHASE
evaluation of achievements and separation of relationship
narrative interaction
listening to stories and understand the context of others’ lives
motivational interviewing
Encourages patients to share their thoughts, beliefs,
fears, and concerns with the aim of changing their
behavior
Nurse-health care team relationships
➢ Affects patient safety and the work environment
* Hand-off reports
* SACCIA/SBAR
SACCIA
- SUFFICIENCY
- ACCURACY
- CLARITY
- CONTEXTUALIZATION
- INTERPERSONAL ADAPTATION
SBAR
- SITUATION
- BACKGROUND
- ASSESSMENT
- RECOMMENDATION
how to address LATERAL VIOLENCE?
**bullying between coworkers;
DOCUMENT & ADDRESS BEHAVIOR
- notify manager, & ask for it to stop
what are the ELEMENTS OF PROFESSIONAL COMMUNICATION?
Courtesy
Use of names
Trustworthiness
Autonomy and responsibility
Assertiveness
ACTIVE LISTENING
being attentive to what a patient is saying both verbally and nonverbally
SURETY MODEL
➢ Sharing observations
➢ Sharing empathy
➢ Sharing hope
➢ Sharing humor
➢ Sharing feelings
➢ Using touch
➢ Using silence
THERAPEUTIC COMMUNICATION
specific responses that encourage the expression of feelings and ideas and convey acceptance and respect
what are some THERAPEUTIC COMMUNICATION TECHNIQUES?
Providing information
Clarifying
Focusing
Paraphrasing
Validation
Asking relevant questions
Summarizing
Self-disclosure
Confrontation
what are some NONTHERAPEUTIC COMMUNICATION TECHNIQUES?
- asking personal questions
- giving false reassurances
- arguing
- defensive responses / automatic responses
- passive/aggressive responses
- SYMPATHY
- changing subject
