Communication Flashcards

1
Q

describe & define COMMUNICATION

A
  • type of LIFELONG LEARNING PROCESS
  • establishes NURSE-PATIENT RELATIONSHIPS
  • helps to REDUCE RISK OF ERRORS
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2
Q

describe THERAPEUTIC COMMUNICATION

A
  • promotion of PERSONAL GROWTH
  • helps patient reach their goals
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3
Q

how can nurses communicate with their patients?

A
  • DEVELOP CARING RELATIONS
  • BE SUPPORTIVE
  • BEING PRESENT
  • BEING SENSITIVE
  • PROMOTING TEACHING & LEARNING
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4
Q

How to develop nursing communication skills?

A
  • gathering of RELEVANT INFO about patient
  • begin to INTEGRATE this info and clinical experiences
  • promote understanding and planning patient care
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5
Q

INTRAPERSONAL COMMUNICATION:

A
  • powerful form of comms—used to “self-talk” and develops one’s own feelings and self-esteem
  • can use the teach-back method, asking questions to patient allowing for the opportunity for clarification or identify any misinterpretations
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6
Q

INTERPERSONAL COMMUNICATION

A
  • the most commonly used
  • you and another person; face-to-face typically
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7
Q

SMALL-GROUP COMMUNICATION:

A
  • action that occurs when a small number of people meet
  • allows for various group dynamics
  • GOAL DIRECTED
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8
Q

PUBLIC COMMUNICATION:

A
  • interaction with an audience
  • can be seen through conferences or classroom discussions etc…
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9
Q

what are the ELEMENTS OF THE COMMUNICATION PROCESS/CIRCULAR TRANSACTIONAL MODEL? (7)

A
  • REFERENT
  • SENDER & RECEIVER
  • MESSAGE
  • CHANNELS
  • FEEDBACK
  • INTERPERSONAL VARIABLES
  • ENVIRONMENT
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10
Q

REFERENT

A

motivates one person to communicate with another

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11
Q

SENDER

A

person who encodes and delivers a message - switches back and forth

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12
Q

RECEIVER

A
  • person who receives and decodes the message - switches back and forth
  • use of active listening
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13
Q

MESSAGE

A

the content of the communication

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14
Q

CHANNELS

A

use of communication channels to send and receive messages through visual, auditory, and tactile senses

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15
Q

FEEDBACK

A
  • message that a sender receives from the receiver
  • allows to see the extent to which the receiver understood the meaning of the message
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16
Q

INTERPERSONAL VARIABLES

A

factors within both sender and receiver that influence communication

17
Q

CONTEXT/ENVIRONMENT

A

the setting for sender-receiver interaction

18
Q

importance of circular transactional model

A

**allows to show the COMPLEMENTARY & SYMMETRICAL relationship of communication between both people
- continuous & interactive

19
Q

what are our FORMS OF VERBAL COMMUNICATION (6)?

A
  1. VOCAB/LANGUAGE
    - avoid medical jargon/proper use of translator
  2. DENOTATIVE/CONNOTATIVE MEANING
  3. PACING (SPEED)
  4. INTONATION (tone)
  5. CLARITY/BREVITY
    - be simple, brief, & direct
  6. TIMING & RELEVANCE
20
Q

what are our FORMS OF NONVERBAL COMMUNICATION (7)?

A
  1. PERSONAL APPEARANCE
  2. POSTURE & GAIT
  3. FACIAL EXPRESSIONS
  4. EYE CONTACT
  5. GESTURES
  6. SOUNDS
  7. PERSONAL SPACE/TERRITORALITY
21
Q

metacommunication

A

all factors that influence communication

22
Q

what are the PHASES OF THE HELPING RELATIONSHIP?

A

➢ Preinteraction phase
➢ Orientation phase
➢ Working phase
➢ Termination phase

23
Q

PREINTERACTION PHASE

A
  • before meeting a patient
  • reviewing data and talking to other caregivers to anticipate interaction
24
Q

ORIENTATION PHASE

A
  • setting tone of relationship and close observation of patient
  • assessment of health status and clarification of roles
25
Q

WORKING PHASE

A

encouragement of patient and taking action to work together to solve problems and accomplish outcomes

26
Q

TERMINATION PHASE

A

evaluation of achievements and separation of relationship

27
Q

narrative interaction

A

listening to stories and understand the context of others’ lives

28
Q

motivational interviewing

A

Encourages patients to share their thoughts, beliefs,
fears, and concerns with the aim of changing their
behavior

29
Q

Nurse-health care team relationships

A

➢ Affects patient safety and the work environment
* Hand-off reports
* SACCIA/SBAR

30
Q

SACCIA

A
  • SUFFICIENCY
  • ACCURACY
  • CLARITY
  • CONTEXTUALIZATION
  • INTERPERSONAL ADAPTATION
31
Q

SBAR

A
  • SITUATION
  • BACKGROUND
  • ASSESSMENT
  • RECOMMENDATION
32
Q

how to address LATERAL VIOLENCE?

A

**bullying between coworkers;

DOCUMENT & ADDRESS BEHAVIOR
- notify manager, & ask for it to stop

33
Q

what are the ELEMENTS OF PROFESSIONAL COMMUNICATION?

A

 Courtesy
 Use of names
 Trustworthiness
 Autonomy and responsibility
 Assertiveness

34
Q

ACTIVE LISTENING

A

being attentive to what a patient is saying both verbally and nonverbally

35
Q

SURETY MODEL

A

➢ Sharing observations
➢ Sharing empathy
➢ Sharing hope
➢ Sharing humor
➢ Sharing feelings
➢ Using touch
➢ Using silence

36
Q

THERAPEUTIC COMMUNICATION

A

specific responses that encourage the expression of feelings and ideas and convey acceptance and respect

37
Q

what are some THERAPEUTIC COMMUNICATION TECHNIQUES?

A

 Providing information
 Clarifying
 Focusing
 Paraphrasing
 Validation
 Asking relevant questions
 Summarizing
 Self-disclosure
 Confrontation

38
Q

what are some NONTHERAPEUTIC COMMUNICATION TECHNIQUES?

A
  • asking personal questions
  • giving false reassurances
  • arguing
  • defensive responses / automatic responses
  • passive/aggressive responses
  • SYMPATHY
  • changing subject