Communication Flashcards
1
Q
describe & define COMMUNICATION
A
- type of LIFELONG LEARNING PROCESS
- establishes NURSE-PATIENT RELATIONSHIPS
- helps to REDUCE RISK OF ERRORS
2
Q
describe THERAPEUTIC COMMUNICATION
A
- promotion of PERSONAL GROWTH
- helps patient reach their goals
3
Q
how can nurses communicate with their patients?
A
- DEVELOP CARING RELATIONS
- BE SUPPORTIVE
- BEING PRESENT
- BEING SENSITIVE
- PROMOTING TEACHING & LEARNING
4
Q
How to develop nursing communication skills?
A
- gathering of RELEVANT INFO about patient
- begin to INTEGRATE this info and clinical experiences
- promote understanding and planning patient care
5
Q
INTRAPERSONAL COMMUNICATION:
A
- powerful form of comms—used to “self-talk” and develops one’s own feelings and self-esteem
- can use the teach-back method, asking questions to patient allowing for the opportunity for clarification or identify any misinterpretations
6
Q
INTERPERSONAL COMMUNICATION
A
- the most commonly used
- you and another person; face-to-face typically
7
Q
SMALL-GROUP COMMUNICATION:
A
- action that occurs when a small number of people meet
- allows for various group dynamics
- GOAL DIRECTED
8
Q
PUBLIC COMMUNICATION:
A
- interaction with an audience
- can be seen through conferences or classroom discussions etc…
9
Q
what are the ELEMENTS OF THE COMMUNICATION PROCESS/CIRCULAR TRANSACTIONAL MODEL? (7)
A
- REFERENT
- SENDER & RECEIVER
- MESSAGE
- CHANNELS
- FEEDBACK
- INTERPERSONAL VARIABLES
- ENVIRONMENT
10
Q
REFERENT
A
motivates one person to communicate with another
11
Q
SENDER
A
person who encodes and delivers a message - switches back and forth
12
Q
RECEIVER
A
- person who receives and decodes the message - switches back and forth
- use of active listening
13
Q
MESSAGE
A
the content of the communication
14
Q
CHANNELS
A
use of communication channels to send and receive messages through visual, auditory, and tactile senses
15
Q
FEEDBACK
A
- message that a sender receives from the receiver
- allows to see the extent to which the receiver understood the meaning of the message