communication Flashcards
communication is ___
sending messages back and forth between sender and receivers
communication contains both ____ and ____ communication
verbal and non-verbal
the purpose of communication is to ________
develop a caring relationship, increase patient satisfaction, improves patient safety, and positive patient outcomes
communication has the power to ___ and ____
heal and hurt
ultimately nursing _____ facilitates interpersonal relationships
behaviors
________ relationships are the foundation of clinical nursing practices
therapeutic
nurses who develop ____ _____ ____ make the best communicators
critical thinking skills
nurses interpret messages received by others by?
obtaining new information, correcting misinformation, promote pt understanding, and plan patient-centered care
encourages nurses to share ideas and communicate with colleagues
independent attitude
assists a nurse to recognize when their opinions conflict with patient or co-worker. nurse adjusts to improve communication
integrity
asking for assistance when a nurse is uncertain or uncomfortable about an aspect of patient care
communicate responsibly
assists the nurse to recognize the need to better communicate
humility
intrapersonal is what type of communciation?
self-talk, positive or negative
interpersonal is what type of communication?
face-to-face, during nursing it is the assessment, education, and providing comfort and support
small group is what type of communication?
more than 2 people, like staff meetings, support groups, etc
public is what type of communication?
group communication: nurse utilizes this for public speaking
electronic is what type of communication?
patient portals which provide an opportunity for frequent and timely communication
these contribute to the actual message that is seen and heard
subject matter, body language, words, substance of the message, and open to interpretation
tone of voice is ___ % of communication
38%
words is ___% of communication
7%
body language is ___% of communication
55%
____ is 38% of communication
tone of voice
____ is 7% of communcation
words
___ is 55% of communication
body language
_____ is a stimulus that motivates communication
referent
sights, sounds, sensations, perceptions, ideas, and subject matter
trigger communication
encodes and delivers message
sender
receives and decodes message
receiver
transmission- words, gestures, tone of voice, and signs/symbols are what of communication?
factors
the perceived meaning of a message is more accurate the
closer the relationship
channels of communication
auditory, visual, and tactile
methods of communication/message
face-to-face, written, audiovisual, telephone, text, and email
complete, clear, concise, organized, timely, and understood by the receiver are _____ messages
effective
best communication happens in a
quiet and private area
main goal of communication is to
establish therapeutic relationship
denotative means ___
literal
connotative means _____
implied or emotional
_____ of the delivery affects the receiver
rhythm/pace
tone, pitch, cadence, and volume are
intonation
use as few words as possible is ___
brevity
intimate distance is
less than 18 inches
when do you use intimate distance with a patient?
discuss what is about to be done when moving into a patient’s intimate space, ask permission to touch patient, verbalize “i am going to touch you”
personal distance is
18 inches to 4 feet
when do you use personal distance with a patient?
providing patient education, sitting at a patient’s bedside taking health history, and talking with a patient
social distance is
4 to 12 feet
why or when do you use social distance?
it makes it possible for people to overhear and best for giving information to group of nurses or provide directions to a visitor
four types of communication styles
agressive, passive, assertive, and passive-aggressive
avoids conflict, allows others to take the lead, submissive/helpless
passive
forces others to lose, opinionated, bossy/arrogant
aggressive
direct, open, respects others, clear and decisive
assertive
emotionally dishonest, backhanded compliments, blaming
passive aggressive
what is SBAR?
a tool that improves communication
what does SBAR stand for?
situation, background, assessment, and recommendations
when do you use SBAR?
during patient hand-off and during nurse-healthcare provider communication
SBAR may be used
anytime there is important communication in the interdisciplinary team
patient’s details, identify reason for this communication, and describe nurse’s concern
situation
relating to the patient, significant history
background
nurse’s assessment of the patient or situation
assessment
be specific, explain what is needed, make suggestions, clarify expectations, and confirm actions to be taken
recommendations
