Chapter One

Question 1

Communication

Answer 1

the process by which we use symbols, signs, and behaviors to exchange information

Question 2

Functional Perspective

Answer 2

examines how our communication helps us accomplish our goals in personal, group, organizational, or public situations

Question 3

Relationships

Answer 3

interconnections between people that function to achieve some goal

Question 4

Interdependence

Answer 4

our actions affect one another

Question 5

Goal Achievement

Answer 5

accomplish particular objectives

Question 6

Control

Answer 6

the ability of one person, group, or organization to influence others

Question 7

Symbols

Answer 7

arbitrary constructions that refer to objects: people, things, ideas

Question 8

Code

Answer 8

set of symbols that are joined to create a meaningful message

Question 9

Encoding

Answer 9

the process of mentally constructing a message

Question 10

Decoding

Answer 10

the process of interpreting and assigning meaning to a message

Question 11

Culture

Answer 11

the shared beliefs, values and practices of a group of people

Question 12

Co-cultures

Answer 12

smaller groups of people within a larger culture who are distinguished by features such as race, religion, age, generation, political affiliation, gender, sexual orientation, economic status, educational level, occupation, etc.

Question 13

Transactional Process

Answer 13

Involves two or more people acting in both sender and receiver roles

Question 14

Competent Communication

Answer 14

describes communication that is effective and appropriate for a given situation

Question 15

Process

Answer 15

the means by which participants reach an outcome

Question 16

Ethics

Answer 16

the study of morals; moral choices individuals make in their relationship with others

Question 17

Behavior Flexibility

Answer 17

the ability to use a number of different behaviors depending on the situation

Question 18

Communication Skills

Answer 18

behavioral routines used to achieve particular goals (asking for a raise, maintaining a relationship, etc.)

Question 19

Linear Model of Communication

Answer 19

Sender originates communication, the message is carried through a channel, noise occurs, message arrives at receiver

Question 20

Interaction Model

Answer 20

communication is a two-directional process with feedback from receiver

Question 21

Competent Communication Model

Answer 21

communication occurs simultaneously, sending and receiving messages at the same moment

Question 22

Cognitions

Answer 22

the thoughts each communicator has

Question 23

Behavior

Answer 23

observable communication

Question 24

Relational History

Answer 24

the sum of shared experiences of the individuals in the relationship

Question 25

Situational Context

Answer 25

social environment, physical place, even a mediated place like social media