Chapter 10

Question 1

Leadership

Answer 1

ability to direct or influence other’s behavior and thoughts toward a productive end

Question 2

Legitimate power

Answer 2

comes from a role or title, president, supervisor, coach, etc.

Question 3

Coercive power

Answer 3

ability to threaten or harm others (dictator)

Question 4

Reward power

Answer 4

individual’s capacity to provide rewards

Question 5

expert power

Answer 5

comes from the information and knowledge a leader possesses

Question 6

Referent power

Answer 6

the admiration, respect, or affection that followers have for a leader

Question 7

directive leader

Answer 7

controls the group’s communication by conveying specific instructions to members

Question 8

participative leader

Answer 8

views group members as equals, welcomes their opinions, summarizes points that have been raised, identifies problems that need discussion rather than dictating solutions

Question 9

supportive leader

Answer 9

attends to group members’ emotional needs

Question 10

achievement oriented leader

Answer 10

sets challenging goals and communicates high expectations and standards to group members

Question 11

bullying

Answer 11

criticizing harshly, name-calling, gossiping, slandering, attacking personal traits, threatening safety or job security

Question 12

cognitive forces

Answer 12

group members’ thoughts and beliefs

Question 13

psychological forces

Answer 13

refer to group members’ personal motives, emotions, attitudes, and values

Question 14

social forces

Answer 14

group standards for behavior that influence decision making

Question 15

agenda

Answer 15

meeting’s subject, goal, logistics, and schedule

Question 16

nonbinding straw poll

Answer 16

informal vote on decisions