Chapter 6

Question 1

Hearing

Answer 1

physiological process of perceiving sound - sound waves are picked up by the ears and transmitted to brain

Question 2

Listening

Answer 2

the process of recognizing, understanding, interpreting and responding effectively to messages you hear

Question 3

Selecting

Answer 3

choosing one sound over others

Question 4

Attending

Answer 4

focus attention on someone’s presence and communication

Question 5

Understanding

Answer 5

interpreting and making sense of messages

Question 6

Remembering

Answer 6

recalling information

Question 7

Responding

Answer 7

involves generating feedback or reactions that let others know you’ve received the message

Question 8

Active Listening

Answer 8

making choices about selecting, attending, etc. happens without much conscious thought

Question 9

Passive Listening

Answer 9

failure to select, attend, and so on

Question 10

Listening Fidelity

Answer 10

our thoughts and another person’s thoughts match after communication

Question 11

People-oriented Listeners

Answer 11

listen with relationships in mind; concerned with feelings, moods, etc.

Question 12

Action-oriented Listeners

Answer 12

focus on tasks; organize info into themes

Question 13

Content-oriented Listeners

Answer 13

carefully evaluate what they hear; prefer to listen to info from credible sources and examine from a variety of angles

Question 14

Time-oriented Listeners

Answer 14

most concerned with efficiency; prefer clear and to the point information

Question 15

Informational Listening

Answer 15

comprehensive listening, seek to understand a message

Question 16

Critical Listening

Answer 16

evaluative listening, evaluate or analyze information, evidence, ideas or opinions

Question 17

Empathetic Listening

Answer 17

try to know how the other person feels; requires openness, sensitivity, and caring

Question 18

Paraphrase

Answer 18

rephrasing what you think the speaker has said

Question 19

Appreciative Listening

Answer 19

take pleasure in sounds - listening to music, poetry, narrations, comedy, plays, movies, tv shows

Question 20

Listening Barriers

Answer 20

factors that interfere with comprehension and responses in communication

Question 21

Multitasking

Answer 21

attending to several things at once

Question 22

Listening Apprehension

Answer 22

state of uneasiness, anxiety, fear, or dread when in a listening opportunity

Question 23

Defensive Listening

Answer 23

responding with aggression and arguing with the speaker w/o fully listening to the message

Question 24

Selective Listening

Answer 24

listen to only bits of information that interest you, disregarding other parts of the message

Question 25

Selfish/Monopolistic Listening

Answer 25

listening to control the communication interaction

Question 26

Insensitive Listening

Answer 26

fail to pay attention to the emotional content of someone’s message instead of taking it at face value

Question 27

Pseudolistening

Answer 27

pretending to listen by nodding or saying “uh-huh” when you’re not paying attention at all