Chapter 8

Question 1

Conflict

Answer 1

negative interaction between two or more people

Question 2

Conflict Management

Answer 2

the way we engage in conflict and address disagreements with our relational partners

Question 3

Unproductive Conflict

Answer 3

conflict that is managed poorly and has negative impact on those involved

Question 4

Productive Conflict

Answer 4

conflict that can be managed effectively

Question 5

Provocation

Answer 5

intentional instigation of conflict

Question 6

Communication Boundary Management

Answer 6

avoiding conflict because someone is reluctant to discuss certain topics with particular people

Question 7

Communication Climate

Answer 7

the atmosphere surrounding relationships/communication

Question 8

Uncertain Climates

Answer 8

at least one person involved is unclear, vague, tentative, and awkward about the expectations or outcomes of the conflict

Question 9

Defensive Climates

Answer 9

people involved feel threatened (mistrust, suspicion, apprehension)

Question 10

Supportive Climates

Answer 10

ideal because those involved can honestly and nicely explore the issues involved in the conflict

Question 11

Flaming

Answer 11

posting online messages that are deliberately hostile or insulting toward a person

Question 12

Trolling

Answer 12

posting provocative or offensive messages to whole forums or discussion boards to elicit a reaction

Question 13

Cyberbullying

Answer 13

multiple abusive attacks on individual targets conducted through electronic channels

Question 14

Escapist Strategies

Answer 14

people try to prevent or avoid direct conflict

Question 15

Challenging Strategies

Answer 15

promote the objectives of the individual who uses these strategies, rather than the desires of the other person

Question 16

Cooperative Strategies

Answer 16

benefit the relationship, serve mutual rather than individual goals and strive to produce beneficial solutions for both parties

Question 17

Verbal Aggressiveness

Answer 17

attacks on individuals rather than the issues in the conflict

Question 18

Probing

Answer 18

asking questions that encourage specific and precise answers

Question 19

Devil’s Advocate

Answer 19

pointing out worst-case-scenarios

Question 20

Compromise

Answer 20

both sides give up a little to gain a little (win-win situation)

Question 21

Trading

Answer 21

one partner offers something of equal value in return for something s/he wants

Question 22

Random Selection

Answer 22

flip a coin, vote

Question 23

Separation

Answer 23

removing oneself from a situation or relationship