Chapter 5

Question 1

nonverbal communication

Answer 1

process of intentionally or unintentionally signaling meaning through behavior rather than words

Question 2

channel discrepency

Answer 2

one set of behaviors says one thing and another set says somthing else

Question 3

repeating

Answer 3

mirrors the verbal message (ex. say “three” and hold up three fingers)

Question 4

complementing

Answer 4

nonverbal behavior that matches the verbal message (ex. “great job” and patting their back)

Question 5

accenting

Answer 5

clarifying and emphasizing specific information (ex. eye contact while speaking, touch arm while speaking)

Question 6

substituting

Answer 6

nonverbal cues replacing words (ex. raised palm is synonymous with “stop”)

Question 7

contradicting

Answer 7

nonverbal cues meaning the opposite of what the verbal message is

Question 8

regulating

Answer 8

coordinating verbal and nonverbal cues

Question 9

immediacy

Answer 9

feeling closeness, involvement, and warmth between people

Question 10

mimicry

Answer 10

synchronized and usually unconscious pattern of imitating or matching gestures, body position, tone and facial expressions to create connections with others

Question 11

deception

Answer 11

attempt to convince other of something that is false

Question 12

nonverbal codes

Answer 12

symbols we use to send messages without or in addition to words

Question 13

kinesics

Answer 13

aspects of gestures and body movement that send nonverbal messges

Question 14

emblems

Answer 14

direct verbal translation in a particular group or culture (“hang loose”)

Question 15

regulators

Answer 15

help us manage our interactions (raising hand to speak)

Question 16

adaptors

Answer 16

satisfy some physical or psychological need (rubbing eyes when tired)

Question 17

affect displays

Answer 17

convey feelings, moods, reactions (slumping in chair - boredom or tired)

Question 18

masking

Answer 18

replacing an expression that shows true feeling with an expression that shows appropriate feeling for a situation

Question 19

oculesics

Answer 19

study of the use of eyes to communicate

Question 20

paralanguage

Answer 20

vocalized sounds that accompany our words (text-to-speech)

Question 21

pitch

Answer 21

variations in the voice that give prominence to certain words or syllables

Question 22

tone

Answer 22

modulation of the voice, often expresses a feeling or mood

Question 23

volume

Answer 23

how loud or soft the voice is

Question 24

vocalizations

Answer 24

give information about emotional or physical state (laughing, crying, sighing, yawning, moaning)

Question 25

back-channel cues

Answer 25

clearing throat, “shhhhh” or “um/uh”

Question 26

artifacts

Answer 26

accessories carried or used on the body for decoration or identification

Question 27

proxemics

Answer 27

the study of the way we use and communicate with space (4 spacial zones: intimate, personal, social, public)

Question 28

territoriality

Answer 28

claiming of an area, with or without legal basis, through continuous occupation

Question 29

haptics

Answer 29

study of touch

Question 30

contact cultures

Answer 30

depend on touch as an important form of communication

Question 31

noncontact cultures

Answer 31

touch sensitive and even tend to avoid touch

Question 32

public-private dimension

Answer 32

physical space that affects our nonverbal communication

Question 33

informal-formal dimension

Answer 33

psychological, deals with perceptions of personal vs. impersonal situations