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Public Administration > Chapter 9 powerpoint pt. 3 > Flashcards

Chapter 9 powerpoint pt. 3 Flashcards

1
Q

systematically compares work processes with those of competitors or with best practices in an industry

A

benchmarking

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2
Q

the process of benchmarking may be carried out _________ or ________

A

internally

externally

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3
Q

benchmarking may involve like functions in _______ organizations

A

unlike

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4
Q

benchmarking it may involve _____ ________ in unlike organizations

A

like functions

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5
Q

What are the three types of benchmarking?

A
  1. strategic benchmarking
  2. performance benchmarking
  3. progress benchmarking
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6
Q

what type of benchmarking, “how public, private, and nonprofit organizations compare with each other.”?

A

strategic benchmarking

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7
Q

what type of benchmarking, “how public, private, and nonprofit organizations compare with each other in terms of product and service.”?

A

performance benchmarking

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8
Q

what type of benchmarking, “how public, private, and nonprofit organizations compare, through the identification of the most effective operating practices of many organizations that perform similar work processes”?

A

progress benchmarking

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9
Q

which type of benchmarking is seldom industry focused?

A

strategic benchmarking

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10
Q

which type of benchmarking moves across industries and cities to determine the best-in-class strategic outcomes?

A

strategic benchmarking

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11
Q

which type of benchmarking usually focuses on elements of price, technical quality, ancillary product or service features, speed, reliability, and other performance features?

A

performance benchmarking

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12
Q

all of the major federal agencies (more than 50 in all) are now being graded on their progress in these five government-wide management initiatives:

A
  1. strategic management of human capital
  2. competitive sourcing
  3. improving financial performance
  4. expanded electronic government
  5. budget and performance integration
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13
Q

The color code system for scorecards:
green=
yellow=
red=

A

green=success
yellow=mixed results
red= unsatisfactory

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14
Q

The color code system for scorecards:
mixed results=
unsatisfactory=
success=

A

mixed results=yellow
unsatisfactory=red
success=green

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15
Q

while the red, yellow, and green scorecard colors may seem silly on the surface, underneath they facilitate three key objectives:

A
  1. to focus attention on what top management considers its key priorities
  2. to motivate organizational units to improve
  3. to provide timely assessments of progress
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16
Q

two things are certain:

  1. nothing will be _________, as that was the goal of the previous administration
  2. the _______ administration will have a new set of strategic __________ tools
A

reinvented
Obama
management

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17
Q

two things are certain:

  1. nothing will be reinvented, as that was the goal of the ________ administration
  2. the Obama administration will have a new set of ________ management _____
A

previous
strategic
tools

18
Q

Obama signaled that he would have a focus on performance management that would include what specific initiatives?

A
  1. the creation of a new Chief Performance Officer who reports directly to the president
  2. Reconfiguration of the OMB’s Program Assessment Review Tool (PART) to make it more accessible to the public
  3. Implementation of consequences for success or failure in meeting objectives
19
Q

Obama signaled that he would have a focus on performance management that would include specific initiatives:

  1. the creation of a new ______ _______ Officer who reports directly to the president
  2. Reconfiguration of the OMB’s _______ __________ _______ _____ (PART) to make it more accessible to the public
  3. ___________ of consequences for success or failure in meeting objectives
A
  1. chief performance
  2. Program Assessment Review Tool
  3. implementation
20
Q

a tax specifically levied on certain behaviors that are deemed to be contrary to the societal good.

A

sin tax

21
Q

what are examples of sin tax?`

A

smoking, alcohol, and gambling

22
Q

a set of regulations that establish the minimum accepted level of safety for a constructed object

A

building code

23
Q

the use of building codes has a long history, dating back as far as _____ ______ and the _____ __ ________

A

1760 B.C.E

Code of Hammurabi

24
Q

The Code of Hammurabi established the following rules:
1.
2.
3.

A
  1. if a builder builds a house for someone, and does not construct it properly, and the house which he built falls in and kills its owner, then that builder shall be put to death
  2. if it ruins goods, he shall make compensation for all that has been ruined, and in as much as he did not construct properly this house which he built and it fell, he shall re-erect the house from his own means
  3. if a builder built a house for someone, even though he has not yet completed it: if then the walls seem toppling, the builder must make the walls solid from his own means
25
Q

Who encouraged the adoption of building codes?

A

Washington and Jefferson

26
Q

there were few codified standards for buildings until the early ____ century

A

20th

27
Q

What now serves as the primary governing body for building regulations in the U.S. and beyond?

A

International Code Council

28
Q

The International Code Council established things like?

A

fire escapes, sprinkler systems, energy efficiency, and special needs accessibility

29
Q

the process by which local government can designate the types of structures and activities for a particular area

A

zoning

30
Q

zoning began in the _____’s to protect neighborhoods from the ___________ of business and industry and to preserve their _______ and _______ integrity

A

1920
encroachment
economic
social

31
Q

_______ began in the 1920’s to protect neighborhoods from the encroachments of ________ and _______ and to _______ their economic and social integrity

A

zoning
business
industry
perserve

32
Q

zoning involves a highly complex legal process, which is often impacted by _____ _______

A

local politics

33
Q

when it comes to zoning the government tells:

  • _________ what they can use their ____ for
  • _____ they are permitted to build structures
  • what _____ of buildings can occupy a piece of ________
A 
landowners 
land 
when 
type 
property
34
Q

the first major zoning ordinance was passed in the nation’s most populous and densely packed metropolis- ____ _____

A

New York

35
Q

In the case of ______ _______ ____v. ______ __ ______ (1924), the Supreme Court upheld the legality of zoning

A

Ambler Reality Co.

Village of Euclid

36
Q

a zoning policy that keeps apartments and businesses out of single-home residential areas.

A

Euclidian Policy

37
Q

Ambler Reality Co. v. Village of Euclid resulted in ________ ______.

A

Euclidian zoning

38
Q

_____ _______ ___ v. ______ __ ______ resulted in Euclidian zoning.

A

Ambler Reality Co.

Village of Euclid

39
Q

In Ambler Reality Co. v. Village of Euclid (1924) The supreme court ruled that zoning was a valid exercise of _____ government powers

A

local

40
Q

In ______ ______ ___ v. ______ __ _____ (1924) The supreme court ruled that zoning was a valid exercise of local government powers

A

Ambler Reality Co.

Village of Euclid

Public Administration (23 decks)

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