Chapter 8 powerpoint Flashcards
managerialism is also known as ___________ _________.
entrepreneurial manager
How did the concept of managerialism come about?
The concept of “managerialism” or entrepreneurial management came about due to social awareness in the 1970’s and 80’s, that the work community was changing.
In this new system, managers and leaders were seen to be unleashing their creative abilities to develop and transform organizations.
What year did managerialism come about?
the 1970’s and 1980’s
________ and _______ observed the new paradigm of government and called it “reinventing government”.
Osborne
Gaebler
Osborne and Gaebler observed the new paradigm of government and called it “________ ________”
reinventing government
In the 1980’s and 90’s this new paradigm came to be known as the “_________ _________” movement, and the theory behind it came to be known as ___________.
reinventing government
managerialism
Who is known as the “New Public Management” guru?
Christopher Pollitt
Christopher Pollitt is also known as the “_____ ______ ________” guru?
New Public Management
In harsher terms managerialism is seen by many as a modern mode of __________ and __________ _________.
paternalism
scientific management
Managers of managerialism are comfortable with ___________ structures & styles, with a constant search for the “____ _____ ____” to widen the organization’s market niche
authoritarian
one best way
The key to managerialism management rights, often at the expense of the _____ and _____.
rank
file
Managerialism signals a movements away from ___________ and ________-centered management
participative
employee
The lexicon of managerialism includes what three things?
- reengineering
- empowerment
- entrepreneurialism
What is the difference between reengineering and reorganization?
“Reorganization” is a simpler change
“Reengineering” means broad and deep change
In the public sector reengineering is about reinventing government in what areas?
- quality
- cost
- service
- speed
What are the three steps to reengineering?
- process mapping
- customer assessment
- process visioning
__________ is about giving more power to individuals and workgroups.
empowerment
Empowerment is about giving more power to _________ and _________.
individuals
workgroups
What are the three characteristics of workgroups?
- take on the responsibility for their work processes and products
- take on responsibility for the work of individual team members
- allows executives managers to engage in strategic planning
____-______ have more time for coaching, championing innovative ideas and working with customers
mid-managers
Mid-managers have more time to do what?
Coaching
Championing innovative ideas Working with customers
What is managerialism’s flaw in the entrepreneurial mode of thinking?
given transformational leadership the organization will become productive and cost-efficient in no time. The public, weary of taxes, etc. find this a welcome philosophy.
true or false: it is believed that entrepreneurialism should not be limited to the top runs of management, but should influence all management levels
true
The public sector is dependent on the ______ ______ and _______ ______ principles like entrepreneurialism do not always work well there
political climate
private sector
a key feature of managing for performance (performance management) is to strategically integrate all aspects of the enterprise with a view to performance outcomes
Perfomance Management
In the public sector of performance management, what are the two things that must be reckoned with?
- The Politics of Performance Management
2. Management Control
According to “The Politics of Performance Management”, planning is never rational or straightforward because of the ________ _______.
political process
According to “The Politics of Performance Management”, planning is never _______ or __________ because of the political process.
rational
straightforward
Who suggested that monitoring can avert goal displacement?
Robert Merton
Who suggested that keeping the organization in dynamic equilibrium?
Chester Barnard
Organizational goals can get lost as organizational members ______ them to suit _______ goals.
modify
personal
What are the four characteristics of productivity improvement?
- Productivity Measurement
- Barriers to Productivity Improvement
- Total Quality Management (TQM)
- Customer Focus
What is is the relationship between the quantity and quality of results produced and the quantity of resources required for production of goods and services?
productivity measurement
What are public-sector organizations don’t run like factories and therefore it is difficult to measure productivity. Much of the outputs of police, school teachers and social workers are intangible, and harder to measure?
barriers to productivity improvement
The paradigm of the 1990’s, and was the brainchild of W. Edwards Demming who used statistical measures to achieve TQM. Dimming believed that the key was an organizational culture receptive to quality
Total Quality Management (TQM)
What is Pleasing the customer (citizens) became a popular phase in the 1990’s, which arose out of private sector principles, most notably, managerialism and TQM, as well as the reinventing government movement?
Customer Focus
Who was the creator of Total Quality Management (TQM)?
W. Edwards Demming
An umbrella term that encompasses a variety of formats-the Internet, software, web-based internal operations, on-line forms, management information systems, and many other electronic interfaces with citizens
E-government
What are the benefits of e-government?
- cost reduction
- quality improvement of services
- speed in delivery
