Chapter 8 powerpoint

Question 1

managerialism is also known as ___________ _________.

Answer 1

entrepreneurial manager

Question 2

How did the concept of managerialism come about?

Answer 2

The concept of “managerialism” or entrepreneurial management came about due to social awareness in the 1970’s and 80’s, that the work community was changing.

In this new system, managers and leaders were seen to be unleashing their creative abilities to develop and transform organizations.

Question 3

What year did managerialism come about?

Answer 3

the 1970’s and 1980’s

Question 4

________ and _______ observed the new paradigm of government and called it “reinventing government”.

Answer 4

Osborne

Gaebler

Question 5

Osborne and Gaebler observed the new paradigm of government and called it “________ ________”

Answer 5

reinventing government

Question 6

In the 1980’s and 90’s this new paradigm came to be known as the “_________ _________” movement, and the theory behind it came to be known as ___________.

Answer 6

reinventing government

managerialism

Question 7

Who is known as the “New Public Management” guru?

Answer 7

Christopher Pollitt

Question 8

Christopher Pollitt is also known as the “_____ ______ ________” guru?

Answer 8

New Public Management

Question 9

In harsher terms managerialism is seen by many as a modern mode of __________ and __________ _________.

Answer 9

paternalism

scientific management

Question 10

Managers of managerialism are comfortable with ___________ structures & styles, with a constant search for the “____ _____ ____” to widen the organization’s market niche

Answer 10

authoritarian

one best way

Question 11

The key to managerialism management rights, often at the expense of the _____ and _____.

Answer 11

rank

file

Question 12

Managerialism signals a movements away from ___________ and ________-centered management

Answer 12

participative

employee

Question 13

The lexicon of managerialism includes what three things?

Answer 13

1. reengineering
2. empowerment
3. entrepreneurialism

Question 14

What is the difference between reengineering and reorganization?

Answer 14

“Reorganization” is a simpler change

“Reengineering” means broad and deep change

Question 15

In the public sector reengineering is about reinventing government in what areas?

Answer 15

• quality
• cost
• service
• speed

Question 16

What are the three steps to reengineering?

Answer 16

1. process mapping
2. customer assessment
3. process visioning

Question 17

__________ is about giving more power to individuals and workgroups.

Answer 17

empowerment

Question 18

Empowerment is about giving more power to _________ and _________.

Answer 18

individuals

workgroups

Question 19

What are the three characteristics of workgroups?

Answer 19

1. take on the responsibility for their work processes and products
2. take on responsibility for the work of individual team members
3. allows executives managers to engage in strategic planning

Question 20

____-______ have more time for coaching, championing innovative ideas and working with customers

Answer 20

mid-managers

Question 21

Mid-managers have more time to do what?

Answer 21

Coaching

Championing innovative ideas Working with customers

Question 22

What is managerialism’s flaw in the entrepreneurial mode of thinking?

Answer 22

given transformational leadership the organization will become productive and cost-efficient in no time. The public, weary of taxes, etc. find this a welcome philosophy.

Question 23

true or false: it is believed that entrepreneurialism should not be limited to the top runs of management, but should influence all management levels

Answer 23

true

Question 24

The public sector is dependent on the ______ ______ and _______ ______ principles like entrepreneurialism do not always work well there

Answer 24

political climate

private sector

Question 25

a key feature of managing for performance (performance management) is to strategically integrate all aspects of the enterprise with a view to performance outcomes

Answer 25

Perfomance Management

Question 26

In the public sector of performance management, what are the two things that must be reckoned with?

Answer 26

1. The Politics of Performance Management

2. Management Control

Question 27

According to “The Politics of Performance Management”, planning is never rational or straightforward because of the ________ _______.

Answer 27

political process

Question 28

According to “The Politics of Performance Management”, planning is never _______ or __________ because of the political process.

Answer 28

rational

straightforward

Question 29

Who suggested that monitoring can avert goal displacement?

Answer 29

Robert Merton

Question 30

Who suggested that keeping the organization in dynamic equilibrium?

Answer 30

Chester Barnard

Question 31

Organizational goals can get lost as organizational members ______ them to suit _______ goals.

Answer 31

modify

personal

Question 32

What are the four characteristics of productivity improvement?

Answer 32

1. Productivity Measurement
2. Barriers to Productivity Improvement
3. Total Quality Management (TQM)
4. Customer Focus

Question 33

What is is the relationship between the quantity and quality of results produced and the quantity of resources required for production of goods and services?

Answer 33

productivity measurement

Question 34

What are public-sector organizations don’t run like factories and therefore it is difficult to measure productivity. Much of the outputs of police, school teachers and social workers are intangible, and harder to measure?

Answer 34

barriers to productivity improvement

Question 35

The paradigm of the 1990’s, and was the brainchild of W. Edwards Demming who used statistical measures to achieve TQM. Dimming believed that the key was an organizational culture receptive to quality

Answer 35

Total Quality Management (TQM)

Question 36

What is Pleasing the customer (citizens) became a popular phase in the 1990’s, which arose out of private sector principles, most notably, managerialism and TQM, as well as the reinventing government movement?

Answer 36

Customer Focus

Question 37

Who was the creator of Total Quality Management (TQM)?

Answer 37

W. Edwards Demming

Question 38

An umbrella term that encompasses a variety of formats-the Internet, software, web-based internal operations, on-line forms, management information systems, and many other electronic interfaces with citizens

Answer 38

E-government

Question 39

What are the benefits of e-government?

Answer 39

1. cost reduction
2. quality improvement of services
3. speed in delivery