Chapter 6

Question 1

You upgrade a computer’s older SCSI drive with a new and much larger SCSI
drive and upgrade the driver for the controller. However, when you reboot, the
computer’s SCSI controller still doesn’t recognize the new drive. What should
you do?
❍ A. Format the SCSI drive as NTFS.
❍ B. Check that the SCSI controller is receiving power.
❍ C. Change jumper settings on the SCSI controller.
❍ D. Check for a firmware update for the SCSI controller

Answer 1

❍ D. Check for a firmware update for the SCSI controller

Question 2

Which of the following are possible symptoms of hard drive failure? (Select the
two best answers.)
❍ A. System lock-up
❍ B. Antivirus alerts
❍ C. Failing bootup files
❍ D. Network drive errors
❍ E. BIOS doesn’t recognize the drive

Answer 2

❍ A. System lock-up

❍ C. Failing bootup files

Question 3

You just replaced a SATA hard drive that you suspected had failed. You also
replaced the data cable between the hard drive and the motherboard. When you
reboot the computer, you notice that the SATA drive is not recognized by the
BIOS. What most likely happened to cause this?
❍ A. The drive has not been formatted yet.
❍ B. The BIOS does not support SATA.
❍ C. The SATA port is faulty.
❍ D. The drive is not jumpered properly.

Answer 3

❍ C. The SATA port is faulty.

Question 4

You are troubleshooting a SATA hard drive that doesn’t function on a PC. When
you try it on another computer it works fine. You suspect a power issue and
decide to take voltage readings from the SATA power connector coming from the
power supply. What readings should you find?
❍ A. 5 V and 12 V
❍ B. 5 V, 12 V, and 24 V
❍ C. 3.3 V, 5 V, and 12 V
❍ D. 3.3 V and 12 V

Answer 4

❍ C. 3.3 V, 5 V, and 12 V

3.3 is green
5 is red
12 is yellow

Question 5

A customer complains that an important disc is stuck in the computer’s DVDROM
drive. What should you recommend to the customer?
❍ A. To get a screwdriver and disassemble the drive
❍ B. To format the disc using CDFS
❍ C. To use a paper clip to eject the tray
❍ D. To dispose of the drive and replace the media

Answer 5

❍ C. To use a paper clip to eject the tray

Question 6

A marketing kiosk requires a CD-ROM to be in the drive for the program to work
correctly. However, the kiosk fails to boot when restarted. What should you do?
❍ A. Change the drive letter assignments.
❍ B. Defrag the hard drive.
❍ C. Replace the CD-ROM with rewritable media.
❍ D. Configure the BIOS settings.

Answer 6

❍ D. Configure the BIOS settings.

Question 7

One of your customers attempts to copy a DVD with a third-party application. It
reads the source DVD fine, but when a blank disc is inserted, the program keeps
asking the customer to insert blank media. What are some possible reasons for
this? (Select the three best answers.)
❍ A. Wrong DVD type.
❍ B. The program cannot copy the DVD due to copyright laws.
❍ C. There isn’t enough free space on the hard drive.
❍ D. A CD was inserted into the drive.
❍ E. The drive is a CD-RW drive.
❍ F. The DVD was inserted upside down.

Answer 7

❍ A. Wrong DVD type.
❍ D. A CD was inserted into the drive.
❍ F. The DVD was inserted upside down.

Question 8

You discover that a new SDXC card won’t work in the card reader of a user’s
PC. It works fine in another computer’s card reader, and standard SD cards work
fine in the user’s PC. What should you do to fix the problem?
❍ A. Format the card.
❍ B. Install the latest firmware and drivers.
❍ C. Purchase a new external USB card reader.
❍ D. Use a CF card instead.

Answer 8

❍ B. Install the latest firmware and drivers.