Chapter 2

Question 1

How can you reset a forgotten BIOS supervisory password?
❍ A. Access the BIOS by pressing F2.
❍ B. Remove the battery.
❍ C. Extract the .EXE contents to a floppy.
❍ D. Remove the P1 connector.

Answer 1

❍ B. Remove the battery.

Question 2

You just rebooted a PC and it displays a black screen with a white blinking
underscore on the top left. What is the most likely problem?
❍ A. BIOS needs to be flashed.
❍ B. Recovery Console is running.
❍ C. PC is in Safe Mode.
❍ D. Incorrect boot order.

Answer 2

❍ D. Incorrect boot order.

Question 3

Which of the following are possible reasons for motherboard failure? (Select all
that apply, two apply.)
❍ A. Power surge
❍ B. Manufacturer defect
❍ C. CD-ROM failure
❍ D. Incorrect USB device

Answer 3

❍ A. Power surge

❍ B. Manufacturer defect

Question 4

How can you tell if a lithium battery has been discharged? (Select the best answer.)
❍ A. Use a power supply tester.
❍ B. Check within Windows.
❍ C. Use a multimeter.
❍ D. Plug it into another motherboard.

Answer 4

❍ C. Use a multimeter.

Question 5

A PC reboots without any warning. You ruled out any chance of viruses. When
you look at the motherboard, you see that some of the capacitors appear distended
and out of shape. What should you do?
❍ A. Replace the motherboard.
❍ B. Replace the hard drive.
❍ C. Remove and replace the capacitors.
❍ D. Reconfigure the BIOS.

Answer 5

❍ A. Replace the motherboard.

Question 6

A computer you are troubleshooting won’t boot properly. When you power on
the computer, the video display is blank, and you hear a series of beeps. What
should you do?
❍ A. Check power supply connections.
❍ B. Consult the vendor documentation for the motherboard.
❍ C. Remove all memory and replace it.
❍ D. Unplug the speakers because they are causing a conflict.

Answer 6

❍ B. Consult the vendor documentation for the motherboard.