Chapter 11 Flashcards
Which option starts the system with a minimal set of drivers? ❍ A. Last Known Good Configuration ❍ B. System Restore ❍ C. Safe Mode ❍ D. Debugging Mode
❍ C. Safe Mode
Which tool should be used if a person wanted to do Startup Repair in Windows 7? ❍ A. Recovery Console ❍ B. WinRE ❍ C. System Restore ❍ D. Safe Mode
❍ B. WinRE System Recovery Options
What switch should be used to install the Recovery Console to a hard drive? ❍ A. /recovery ❍ B. /winnt32 ❍ C. /console ❍ D. /cmdcons
❍ D. /cmdcons
What command repairs the bootmgr.exe file in Windows 7/Vista? ❍ A. bootrec /fixboot ❍ B. bootrec /fixmbr ❍ C. bootrec /rebuildbcd ❍ D. boot\bcd
❍ A. bootrec /fixboot
Which tool should be used to fix the NTLDR if it is missing or corrupt? ❍ A. Safe Mode ❍ B. bootrec /fixmbr ❍ C. Recovery Console ❍ D. WinRE
❍ C. Recovery Console
One of your customers went ahead and updated the software for a wireless
adapter on a PC. After rebooting the user logs in and the computer displays a
blue screen. What should you do?
❍ A. Install the device on a known good computer.
❍ B. Reboot the computer and use the Last Known Good Configuration.
❍ C. Purchase a new wireless adapter.
❍ D. Roll back the device drivers in Safe Mode
❍ D. Roll back the device drivers in Safe Mode
What could a yellow exclamation point in the Device Manager indicate? ❍ A. Disabled device ❍ B. Event Viewer error ❍ C. Incorrect driver ❍ D. Device is not installed
❍ C. Incorrect driver
Which log file in the Event Viewer contains information concerning auditing? ❍ A. System ❍ B. Application ❍ C. Internet Explorer ❍ D. Security
❍ D. Security
A Stop error could manifest itself as what? ❍ A. A BSOD ❍ B. An Event Viewer error ❍ C. A Dr. Watson error ❍ D. Internet Explorer error
❍ A. A BSOD = Blue Screen of Death
Which tools can be used to restore a computer? (Select all that apply.) ❍ A. Windows Complete PC Restore ❍ B. ASR ❍ C. System Image Recovery ❍ D. Dr. Watson
❍ A. Windows Complete PC Restore
❍ B. ASR
❍ C. System Image Recovery
What can you not perform in Msconfig? ❍ A. Enable services ❍ B. Disable applications ❍ C. Stop services ❍ D. Enable applications
❍ C. Stop services
You try to install a program on a Windows 7 laptop but the installation fails. What
should you do next?
❍ A. Run the installer as an administrator.
❍ B. Reinstall Windows 7.
❍ C. Contact the manufacturer of the program.
❍ D. Restore from an earlier restore point.
❍ A. Run the installer as an administrator.
Which tool should you first use when troubleshooting software installation issues and application failures in Windows 7? ❍ A. Task Manager ❍ B. System Information ❍ C. System Restore ❍ D. Reliability Monitor
❍ D. Reliability Monitor
Which of the following might cause a blue screen? ❍ A. Faulty DVD-ROM ❍ B. CPU without a fan ❍ C. Bad drivers ❍ D. Program compatibility issue
❍ C. Bad drivers
Which command can fix lost files? ❍ A. Chkdsk ❍ B. Diskpart ❍ C. Chkdsk /R ❍ D. FIXMBR
❍ C. Chkdsk /R
Which Recovery Console command can decompress a file as it copies it to the hard drive? ❍ A. Extract ❍ B. Expand ❍ C. Compress ❍ D. Encrypt
❍ B. Expand
Which command can copy multiple files and entire directory trees? ❍ A. Copy ❍ B. Cut ❍ C. Paste ❍ D. Xcopy
❍ D. Xcopy
Which command can write a new boot sector and replace the bootmgr file in Windows 7/Vista? ❍ A. bootrec /fixboot ❍ B. bootrec /fixmbr ❍ C. bootrec /rebuildbcd ❍ D. bootrec /ScanOs
❍ A. bootrec /fixboot
Which command will determine if protected system files have been overwritten
and replace those files with the original version?
❍ A. CHKDSK
❍ B. MSCONFIG
❍ C. SFC
❍ D. XCOPY
❍ C. SFC
- CHKDSK = Check for errors
- MSCONFIG = used to boot system in selective way
- XCOPY = used to copy large amounts of data exactly to new location
An application is frozen and cannot be closed. However, the rest of the operating
system works fine. Which tool can be used to close the application?
❍ A. Tasklist
❍ B. Taskkill
❍ C. Shutdown
❍ D. Convert
❍ B. Taskkill
