Chapter 11 Flashcards
Which option starts the system with a minimal set of drivers? ❍ A. Last Known Good Configuration ❍ B. System Restore ❍ C. Safe Mode ❍ D. Debugging Mode
❍ C. Safe Mode
Which tool should be used if a person wanted to do Startup Repair in Windows 7? ❍ A. Recovery Console ❍ B. WinRE ❍ C. System Restore ❍ D. Safe Mode
❍ B. WinRE System Recovery Options
What switch should be used to install the Recovery Console to a hard drive? ❍ A. /recovery ❍ B. /winnt32 ❍ C. /console ❍ D. /cmdcons
❍ D. /cmdcons
What command repairs the bootmgr.exe file in Windows 7/Vista? ❍ A. bootrec /fixboot ❍ B. bootrec /fixmbr ❍ C. bootrec /rebuildbcd ❍ D. boot\bcd
❍ A. bootrec /fixboot
Which tool should be used to fix the NTLDR if it is missing or corrupt? ❍ A. Safe Mode ❍ B. bootrec /fixmbr ❍ C. Recovery Console ❍ D. WinRE
❍ C. Recovery Console
One of your customers went ahead and updated the software for a wireless
adapter on a PC. After rebooting the user logs in and the computer displays a
blue screen. What should you do?
❍ A. Install the device on a known good computer.
❍ B. Reboot the computer and use the Last Known Good Configuration.
❍ C. Purchase a new wireless adapter.
❍ D. Roll back the device drivers in Safe Mode
❍ D. Roll back the device drivers in Safe Mode
What could a yellow exclamation point in the Device Manager indicate? ❍ A. Disabled device ❍ B. Event Viewer error ❍ C. Incorrect driver ❍ D. Device is not installed
❍ C. Incorrect driver
Which log file in the Event Viewer contains information concerning auditing? ❍ A. System ❍ B. Application ❍ C. Internet Explorer ❍ D. Security
❍ D. Security
A Stop error could manifest itself as what? ❍ A. A BSOD ❍ B. An Event Viewer error ❍ C. A Dr. Watson error ❍ D. Internet Explorer error
❍ A. A BSOD = Blue Screen of Death
Which tools can be used to restore a computer? (Select all that apply.) ❍ A. Windows Complete PC Restore ❍ B. ASR ❍ C. System Image Recovery ❍ D. Dr. Watson
❍ A. Windows Complete PC Restore
❍ B. ASR
❍ C. System Image Recovery
What can you not perform in Msconfig? ❍ A. Enable services ❍ B. Disable applications ❍ C. Stop services ❍ D. Enable applications
❍ C. Stop services
You try to install a program on a Windows 7 laptop but the installation fails. What
should you do next?
❍ A. Run the installer as an administrator.
❍ B. Reinstall Windows 7.
❍ C. Contact the manufacturer of the program.
❍ D. Restore from an earlier restore point.
❍ A. Run the installer as an administrator.
Which tool should you first use when troubleshooting software installation issues and application failures in Windows 7? ❍ A. Task Manager ❍ B. System Information ❍ C. System Restore ❍ D. Reliability Monitor
❍ D. Reliability Monitor
Which of the following might cause a blue screen? ❍ A. Faulty DVD-ROM ❍ B. CPU without a fan ❍ C. Bad drivers ❍ D. Program compatibility issue
❍ C. Bad drivers
Which command can fix lost files? ❍ A. Chkdsk ❍ B. Diskpart ❍ C. Chkdsk /R ❍ D. FIXMBR
❍ C. Chkdsk /R