Chapter 11 Flashcards

1
Q
Which option starts the system with a minimal set of drivers?
❍ A. Last Known Good Configuration
❍ B. System Restore
❍ C. Safe Mode
❍ D. Debugging Mode
A

❍ C. Safe Mode

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2
Q
Which tool should be used if a person wanted to do Startup Repair in Windows 7?
❍ A. Recovery Console
❍ B. WinRE
❍ C. System Restore
❍ D. Safe Mode
A

❍ B. WinRE System Recovery Options

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3
Q
What switch should be used to install the Recovery Console to a hard drive?
❍ A. /recovery
❍ B. /winnt32
❍ C. /console
❍ D. /cmdcons
A

❍ D. /cmdcons

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4
Q
What command repairs the bootmgr.exe file in Windows 7/Vista?
❍ A. bootrec /fixboot
❍ B. bootrec /fixmbr
❍ C. bootrec /rebuildbcd
❍ D. boot\bcd
A

❍ A. bootrec /fixboot

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5
Q
Which tool should be used to fix the NTLDR if it is missing or corrupt?
❍ A. Safe Mode
❍ B. bootrec /fixmbr
❍ C. Recovery Console
❍ D. WinRE
A

❍ C. Recovery Console

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6
Q

One of your customers went ahead and updated the software for a wireless
adapter on a PC. After rebooting the user logs in and the computer displays a
blue screen. What should you do?
❍ A. Install the device on a known good computer.
❍ B. Reboot the computer and use the Last Known Good Configuration.
❍ C. Purchase a new wireless adapter.
❍ D. Roll back the device drivers in Safe Mode

A

❍ D. Roll back the device drivers in Safe Mode

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7
Q
What could a yellow exclamation point in the Device Manager indicate?
❍ A. Disabled device
❍ B. Event Viewer error
❍ C. Incorrect driver
❍ D. Device is not installed
A

❍ C. Incorrect driver

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8
Q
Which log file in the Event Viewer contains information concerning auditing?
❍ A. System
❍ B. Application
❍ C. Internet Explorer
❍ D. Security
A

❍ D. Security

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9
Q
A Stop error could manifest itself as what?
❍ A. A BSOD
❍ B. An Event Viewer error
❍ C. A Dr. Watson error
❍ D. Internet Explorer error
A

❍ A. A BSOD = Blue Screen of Death

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10
Q
Which tools can be used to restore a computer? (Select all that apply.)
❍ A. Windows Complete PC Restore
❍ B. ASR
❍ C. System Image Recovery
❍ D. Dr. Watson
A

❍ A. Windows Complete PC Restore
❍ B. ASR
❍ C. System Image Recovery

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11
Q
What can you not perform in Msconfig?
❍ A. Enable services
❍ B. Disable applications
❍ C. Stop services
❍ D. Enable applications
A

❍ C. Stop services

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12
Q

You try to install a program on a Windows 7 laptop but the installation fails. What
should you do next?
❍ A. Run the installer as an administrator.
❍ B. Reinstall Windows 7.
❍ C. Contact the manufacturer of the program.
❍ D. Restore from an earlier restore point.

A

❍ A. Run the installer as an administrator.

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13
Q
Which tool should you first use when troubleshooting software installation issues
and application failures in Windows 7?
❍ A. Task Manager
❍ B. System Information
❍ C. System Restore
❍ D. Reliability Monitor
A

❍ D. Reliability Monitor

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14
Q
Which of the following might cause a blue screen?
❍ A. Faulty DVD-ROM
❍ B. CPU without a fan
❍ C. Bad drivers
❍ D. Program compatibility issue
A

❍ C. Bad drivers

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15
Q
Which command can fix lost files?
❍ A. Chkdsk
❍ B. Diskpart
❍ C. Chkdsk /R
❍ D. FIXMBR
A

❍ C. Chkdsk /R

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16
Q
Which Recovery Console command can decompress a file as it copies it to the
hard drive?
❍ A. Extract
❍ B. Expand
❍ C. Compress
❍ D. Encrypt
A

❍ B. Expand

17
Q
Which command can copy multiple files and entire directory trees?
❍ A. Copy
❍ B. Cut
❍ C. Paste
❍ D. Xcopy
A

❍ D. Xcopy

18
Q
Which command can write a new boot sector and replace the bootmgr file in
Windows 7/Vista?
❍ A. bootrec /fixboot
❍ B. bootrec /fixmbr
❍ C. bootrec /rebuildbcd
❍ D. bootrec /ScanOs
A

❍ A. bootrec /fixboot

19
Q

Which command will determine if protected system files have been overwritten
and replace those files with the original version?
❍ A. CHKDSK
❍ B. MSCONFIG
❍ C. SFC
❍ D. XCOPY

A

❍ C. SFC

  • CHKDSK = Check for errors
  • MSCONFIG = used to boot system in selective way
  • XCOPY = used to copy large amounts of data exactly to new location
20
Q

An application is frozen and cannot be closed. However, the rest of the operating
system works fine. Which tool can be used to close the application?
❍ A. Tasklist
❍ B. Taskkill
❍ C. Shutdown
❍ D. Convert

A

❍ B. Taskkill