Chapter 14

Question 1

What window in Windows 7/Vista enables printer sharing?
❍ A. Network Connections
❍ B. Network and Sharing Center
❍ C. Network
❍ D. My Network Places

Answer 1

❍ B. Network and Sharing Center

Question 2

How can a paper jam be resolved? (Select all that apply, three apply.)
❍ A. Clear the paper path.
❍ B. Use the right type of paper.
❍ C. Check for damaged rollers.
❍ D. Check for a damaged primary corona wire.

Answer 2

❍ A. Clear the paper path.
❍ B. Use the right type of paper.
❍ C. Check for damaged rollers.

Question 3

What is a possible reason for having blank pages come out of a laser printer?
❍ A. Failed transfer corona wire
❍ B. Failed primary corona wire
❍ C. Failed fusing assembly
❍ D. Damaged roller

Answer 3

❍ A. Failed transfer corona wire

Question 4

What is a possible reason for having black lines on printouts?
❍ A. Scratch on the laser printer drum
❍ B. Damaged roller
❍ C. Damaged transfer corona wire
❍ D. Scratch on the fusing assembly

Answer 4

❍ A. Scratch on the laser printer drum

Question 5

Which of the following are usually included in a laser printer maintenance kit?
(Select the two best answers.)
❍ A. Rollers
❍ B. Image drum
❍ C. Toner
❍ D. Duplexer
❍ E. Fuser

Answer 5

❍ A. Rollers

❍ E. Fuser

Question 6

On of your customers is connected to a standalone printer. The customer says
there is an Out of Memory Error when printing large graphic files. What should
you do?
❍ A. Upgrade the hard drive on the computer.
❍ B. Upgrade RAM on the printer.
❍ C. Upgrade RAM on the computer.
❍ D. Reinstall the printer drivers.

Answer 6

❍ B. Upgrade RAM on the printer.

Question 7

What should you do first when removing a paper jam?
❍ A. Take the printer offline.
❍ B. Clear the print queue.
❍ C. Open all the doors of the printer.
❍ D. Turn off the printer.

Answer 7

❍ D. Turn off the printer.